The touch screen is not functioning correctly

The information in this article can help you when the console screen on the Nintendo Switch console does not respond to the touch.


  • The Nintendo Switch uses a capacitive touchscreen designed to be used with your finger. It will not work with styli from previous Nintendo products.

  • Although there are a large number of capacitive styli available on the market, we do not recommend using these accessories as some may not work properly.

What to do

  1. Power off the Nintendo Switch console and remove any screen protectors on it.

  2. Clean the console screen using a soft, dry cotton cloth.

    • Important: Do not use solvents or cleaners of any kind.

  3. Power on the console and run the touch screen test.

    • Be sure to use your finger and not a stylus.

Situation not resolved

If the touch screen is still not responding, the system may need to be inspected. For further assistance please contact us.