Nintendo Support

The Battery Charge Indicator or Percentage Displays Incorrectly on Nintendo Switch 2

Steps for when the battery amount displayed and the actual remaining battery use don't match. For example, you are able to continue using your Nintendo Switch 2 console for a few hours even though the battery charge indicator displays the battery is almost depleted.

Additional information

Nintendo Switch 2 consoles take approximately three hours to fully charge when the console is powered off or in sleep mode. The battery life is approximately 2.5 to 6.5 hours when fully charged.

Before you start

You will need:

  • Your Nintendo Switch 2 console

  • Your Nintendo Switch 2 AC adapter NGN-01(AU)

  • Access to the internet

Complete these steps

  1. Confirm that you're using an adequately powerful AC adapter to charge your console.

    • The Nintendo Switch 2 console is compatible with the Nintendo Switch 2 AC adapter (model No. NGN-01(AUD)).

    • If you want to use an alternative charging solution, please consult the Nintendo Switch 2 console's power requirements, which can be found on the packaging and in the Important Information booklet, and ensure that you select a compatible AC adapter approved for use in your country.

    • The Nintendo Switch AC adapter (Model HAC-002 (AUS)) can be used to charge the Nintendo Switch 2 when plugged into the console directly. Due to power output differences, it cannot be used to charge the Nintendo Switch 2 when docked.

  2. Confirm that your console has the latest system update.

  3. Power off the console.

  4. Press and hold down the volume up (+) and volume down (-) buttons, press the POWER Button once to turn the system on.

  5. Keep holding down the volume buttons until the menu for Recovery Mode appears. Navigating to this menu should reset the battery level meter.

  6. Power off the console again by pressing and holding the POWER Button until it turns off.

  7. Power the console back on and monitor the situation.

Situation not resolved

Navigating to the Recovery Mode menu should be enough to reset the battery level meter. If you've followed the above steps multiple times and the battery continues to display the remaining battery levels incorrectly, the console will need to be returned for assessment. Please contact us for further assistance.