Nintendo Switch Freezes, Locks Up, or Will Not Power Off


The console appears to be frozen or stops moving, and will not respond.


If this issue is happening specifically with downloaded software, click here.

What to Do:

Which console are you using?
Situation not resolved:

If the freezing continues to the point where it affects your game play, then the Nintendo Switch console may need to be inspected.

Please click here to begin the repair process.