Nintendo Support

Nintendo Switch eShop Game Not Appearing in HOME Menu

The information in this article can help you when a game purchased through Nintendo eShop is not appearing on your system.

Important

  • If you recently made the purchase and the game has still not started downloading, check the Network Maintenance Information/Operational Status page for any posted service outages. If there is an outage or maintenance, it is possible that the download process may be delayed. Wait awhile and try connecting to the service again later.

  • Games purchased through Nintendo eShop will automatically download to the system.

  • For Nintendo eShop pre-orders, the game will be pre-loaded to your system after the purchase has completed around 7 days before the game’s release date.

What to do

  • Make sure that your system is connected to the Internet and meets the requirements for off-device purchases.

  • Check the Nintendo Switch HOME Menu to see if there is a game icon that shows that the download is currently in progress. If the download is still in progress, wait until the download is complete.

  • Check your Virtual Game Cards. Any games that have been purchased or redeemed on the system will appear in the list of your virtual game cards, and can be redownloaded at no additional cost.

  • Verify that the funds were taken from your Nintendo eShop balance. If the funds are still there, the order did not go through.

Situation not resolved

Place your console in the dock or connect the AC adapter to it directly, and put the system into sleep mode for up to two hours to allow the download process to begin.

If you were charged for the game but you are still unable to locate it, please contact our Customer Support.