Nintendo Support

Nintendo Switch 2 System Cannot Be Charged

Steps for when your Nintendo Switch 2 console does not charge or the battery level does not increase to full while the AC adapter is connected to the console or dock.

Before you start

You will need:

  • Your Nintendo Switch 2 console

  • A Nintendo Switch 2 AC adapter (model NGN-01(AU)) or another compatible AC adapter and cable

  • Access to a power socket

Remove your Nintendo Switch 2 console from the dock when completing the following troubleshooting steps.

What to do

  • Unplug the AC adapter from both the socket and the dock/console. Leave unplugged for 30 seconds to reset the AC adapter.

  • Hold down the POWER Button on the console for 20 seconds.

  • Release the POWER Button. This performs a forced shut-down on the console.

  • Plug the AC adapter back into the socket, then connect it directly to the console.

    • Try a different power socket in case there is an issue with the first one you tried.

    • For testing purposes, it's recommended that you plug the charger into a socket directly, rather than into a power strip.

  • Press the POWER Button once. The console should turn back on.

    • The charging icon is displayed on a blank screen

      If the battery charge on the console is nearly depleted when the AC adapter is first plugged in, the screen will remain off and a charging indicator will momentarily be displayed in the top-left corner of the console screen.

  • Check that you're using the Nintendo Switch 2 AC adapter or another compatible AC adapter.

    • If you want to use an alternative charging solution, please consult the Nintendo Switch 2 console's power requirements, which can be found on the packaging and in the Important Information booklet, and ensure that you select a compatible AC adapter approved for use in your country.

  • Check the AC adapter for damage such as a frayed or split cord, loose connectors, kinks, etc. If damaged, the AC adapter will need to be replaced.

  • Charge the console for at least 15 to 30 minutes.

  • Press the POWER Button to turn it on.

  • Confirm that the console has the latest system update installed.

Situation not resolved

If the battery charging icon is not displayed or if the battery level does not reach 100% charged after several hours, there may be an issue with the AC adapter or charging ports.

  • Test the AC adapter in the other USB Type-C connector on the console. There is one on the top and one on the bottom of the console.

    • The other USB-C connector works

      The Nintendo Switch 2 console will need to come in for assessment.

  • Unplug the AC adapter from your console.

  • Plug the AC adapter into another Nintendo product that uses USB-C, such as a Nintendo Switch 2 Pro Controller or the dock for your console.

  • Check to see if the other device charges (if testing on a dock, you may see the power light turn on for a moment when first plugging it in).

Does the AC adapter charge/power a different Nintendo device?

The Nintendo Switch 2 console will need to come in for assessment.

  • Check if you are using the Nintendo Switch 2 AC adapter or another compatible AC adapter.

    • A Nintendo Switch AC adapter can be used to charge the console directly, but cannot be used with the Nintendo Switch 2 dock for charging or using the console in TV mode.

    • If you want to use an alternative charging solution, please consult the Nintendo Switch 2 console's power requirements, which can be found on the packaging and in the Important Information booklet, and ensure that you select a compatible AC adapter approved for use in your country.

  • Check the AC adapter for damage. Damage can include a frayed or split cord, loose connectors, kinks, etc.

    • If any damage to the AC adapter is found, it will need to be replaced.

  • Use a different AC adapter to try to charge the console.

    • If you don't have a second AC adapter, the Nintendo Switch 2 console will need to come in for assessment.

    • If the issue is not resolved using another AC adapter, the Nintendo Switch 2 console will need to come in for assessment.

      • For testing purposes, be sure to include the AC adapter.

  • Check the USB-C connectors on the top and the bottom of the Nintendo Switch 2 console for damage, such as bent metal.

    • If any damage is found to a USB-C connector, the Nintendo Switch 2 console will need to be assessment.

Additional information

  • Make sure to use a Nintendo Switch 2 AC adapter or another compatible AC adapter.

    • If you want to use an alternative charging solution, please consult the Nintendo Switch 2 console's power requirements, which can be found on the packaging and in the Important Information booklet, and ensure that you select a compatible AC adapter approved for use in your country.

    • A Nintendo Switch AC adapter (model HAC-002) can be used to charge the Nintendo Switch 2 console directly but cannot be used with the dock for charging or TV mode.

  • Nintendo Switch 2 consoles do not have a power light.