Nintendo Switch 2 Has No Power, a Blank Screen, or Won't Wake Up From Sleep Mode

Steps for when your Nintendo Switch 2 console won’t turn on, the screen stays black or off or the console stays stuck in sleep mode.

Before you start

You will need:

• Your Nintendo Switch 2 console

• A Nintendo Switch 2 AC adapter (model NGN-01(AU)) or another compatible AC adapter and cable

  • If you want to use an alternative charging solution, please consult the Nintendo Switch 2 console's power requirements, which can be found on the packaging and in the Important Information booklet, and ensure that you select a compatible AC adapter approved for use in your country.

  • A Nintendo Switch AC adapter can be used to charge the Nintendo Switch 2 console directly, but cannot be used with the dock for charging or TV mode.

• Access to a power socket

Remove your Nintendo Switch 2 console from the dock when completing the following troubleshooting steps.

What to do

• Unplug the AC adapter from both the socket and the dock/console. Leave unplugged for 30 seconds to reset the AC adapter.

• Hold down the POWER Button on the console for 20 seconds.

• Release the POWER Button. This performs a forced shut-down on the console.

• Plug the AC adapter back into the socket, then directly into the console.

  • For testing purposes, it's recommended that you plug the charger into a socket directly, rather than a power strip.

• Press the POWER Button once. The console should turn back on.

Situation not resolved

If the console doesn't turn back on, follow the additional troubleshooting steps depending on whether you see a battery charge indicator on the screen.

If the battery charge on the console is nearly depleted when the AC adapter is first plugged in, the screen will remain off and a charging indicator will momentarily be displayed on the top-left corner of the console screen.

Battery charge indicator is displayed on a blank screen

• Check that you're using the Nintendo Switch AC 2 adapter or another compatible AC adapter.

  • If you want to use an alternative charging solution, please consult the Nintendo Switch 2 console's power requirements, which can be found on the packaging and in the Important Information booklet, and ensure that you select a compatible AC adapter approved for use in your country.

• Check the AC adapter for damage such as a frayed or split cord, loose connectors, kinks, etc. If damaged, the AC adapter will need to be replaced.

• Charge the console for at least 15 to 30 minutes.

• Press the POWER Button to turn it on.

• Confirm that the console has the latest system update installed.

If the issue is not resolved using the troubleshooting steps above, the Nintendo Switch 2 console needs to be assessed.

• Include the AC adapter for testing purposes.

No charging indicator on a blank screen

• Test the AC adapter in the other USB Type-C® connector on the console. There is one on the top and one on the bottom of the console.

• Unplug the AC adapter from your console.

• Connect the AC adapter to another Nintendo product that uses USB-C, such as a Nintendo Switch 2 Pro Controller or the dock for your console.

• Check to see if the other device charges (if testing on a dock, you may see the power light turn on for a moment when first plugging it in).

Does the AC adapter charge/power a different Nintendo device?

Additional information

• Nintendo Switch 2 consoles do not have a power light.

• When the Nintendo Switch 2 console is placed in the dock, the console screen will automatically shut off as the software application will be displayed on the TV screen.