Nintendo Support

Missing Nintendo eShop Funds

Funds are missing from your Nintendo eShop balance on Nintendo Switch.
If this relates to the Nintendo eShop for Wii U or Nintendo 3DS please refer to End of Purchases in Nintendo eShop for Wii U and Nintendo 3DS.

Verify whether the purchase was made on a different console.
- You can sign in to http://accounts.nintendo.com and check your Purchase History (in “Purchase History”) for the past two years.
Verify which Nintendo Account the funds were added to.
- Funds are not transferrable and are not shared between different Nintendo Accounts.
- Funds added to one Nintendo Account will only be available when signed in with that Nintendo Account.
- If you have more than one Nintendo Account linked to your console, check the balance for each Nintendo Account to see if the funds were added to a different Nintendo Account than the one you were using.
Make sure the funds were added for the same country/region that your Nintendo Account is set to.
- Your Nintendo eShop account balance does not carry over if you change your Nintendo Account country/region setting.
- If you have added funds while the Nintendo Account is set to one country/region, you will need to use the remaining funds before you can change the country/region setting.