Joy-Con is Attached Incorrectly and Stuck

Description:

The Joy-Con Strap has been attached incorrectly to the Joy-Con and cannot be removed.

Additional Information:

• If the Joy-Con strap is attached incorrectly, it may become stuck. However, it is still possible to detach the Joy-Con strap from the Joy-Con.

• Please also see our information on How to remove a Joy-Con strap that has been attached upside down.

What to Do:

1. Locate the slide lock at the bottom of the Joy-Con strap and ensure it is in the “unlock” position.
   

   

   • To detach the Joy-Con strap, it is not necessary to press the release button on the back of the Joy-Con controller.

2. The "-" symbol on the left Joy-Con should be aligned with the "-" symbol on one of the Joy-Con straps, and the "+" symbol on the right Joy-Con should be aligned with the "+" symbol on the other Joy-Con strap, as shown below:
   

   

   • If the "+" and "-" symbols are not aligned, and the Joy-Con strap is incorrectly attached,

     • For the right Joy-Con, hold it upright with the "+" button positioned upward and the Joy-Con strap in the other hand. Firmly slide the Joy-Con upward.

     • For the left Joy-Con, hold it upright with the "-" button positioned upward and the Joy-Con strap in the other hand. Firmly slide the Joy-Con upward.

Situation Not Resolved:

In the event that one or both of the Joy-Con controllers cannot be detached from the Joy-Con straps, the affected Joy-Con controller(s) and Joy-Con strap(s) will need to be inspected.

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