General Troubleshooting Issues (Fortnite)

This article is about general troubleshooting for account and matchmaking issues with Fortnite (Nintendo Switch).


Always make sure your game is updated to the latest version. For the latest information about patches and updates for Fortnite, please visit Epic's dedicated Fortnite webpage here.

Possible Solutions

  • Display name has changed, unable to use voice or text chat, unable to purchase V-Bucks in-game

    • It's possible that you are using a Cabined Account, which has certain restrictions on display names, communications, and in-game purchases. These restrictions can be lifted through a parental consent process.

    • For more information, please visit Epic Player Support's FAQ for this topic.

  • Error Message: "That wasn’t supposed to happen - trouble talking to the match maker".

    • Please verify that the time/date on your Nintendo Switch console is set correctly (use the “Synchronise Clock via Internet” option), then try again.

    • If the issue continues once the time / date is corrected, please visit here for additional assistance.

  • “Access Denied” page on when confirming the sharing of data.

    • This can occur when a link in the confirmation e-mail contains special characters.

    • Please copy the full confirmation URL and paste it into your browser instead of clicking the link.

Situation Not Resolved:

  • If the information above did not resolve the issue, please visit Epic Game's support site here for additional assistance.