GameChat Session Ended Suddenly
Follow these steps if you were suddenly removed from a GameChat session. You may have received one of the following messages:
"You left the chat because the connection was lost."
"Time's up. You've left the chat."
Note:
GameChat sessions automatically close 24 hours after they were created. If this happens, you can create a session again with the same participants.
Before you start
As long as one member from the GameChat session is still it, the session will remain open when others leave. You can check if the session is still available and join it again. These troubleshooting steps can help if you are frequently removed from GameChat sessions.
Visit Nintendo's Network Status page and check for any posted service maintenance or outages.
If an outage or maintenance is posted that impacts the GameChat service, wait until the outage or maintenance has ended and check whether the issue is resolved before following these troubleshooting steps.
You will need the following to complete the troubleshooting steps:
Your Nintendo Switch 2 console
An internet connection
Access to your router and/or modem
Ensure that your console has not been put into flight mode.
Possible solutions
Are you using a wireless or wired connection?
Test your connection after any changes are made to the console or network environment to determine if the change resolves your issue.
Move the Nintendo Switch 2 console within two to three metres of the wireless router to improve the signal strength during troubleshooting.
It may be helpful to remove the Nintendo Switch 2 console from the dock while troubleshooting, and then return the console when troubleshooting is complete.
If you have any filing cabinets, speakers, power strips, glass or cordless phones next to your console or wireless router, move them away.
Power cycle your home network. Once network devices have powered back on and other devices can connect to the internet, test your console’s internet connection.
Create a new internet connection.
Test your connection after any changes are made to the console or network environment to determine if the change resolves your issue.
Check that both ends of the Ethernet cable are securely connected to the networking device (e.g. router or modem) and the LAN port on the dock.
Try a different Ethernet cable if either end of the cable does not stay securely connected.
Power cycle your home network. Once network devices have powered back on and other devices can connect to the internet, test your console’s internet connection.
Use a different Ethernet cable to determine if the original cable you were using is damaged or no longer working.
Connect your Ethernet cable to a different port on the router if you are connecting to a device with multiple LAN ports. Most routers will have at least four ports available for network devices.
Situation Not Resolved:
To continue troubleshooting potential issues related to the router, contact the router's manufacturer for help with the following:
Updating the router's firmware.
Resetting the router back to its factory default settings.
For further assistance with the Nintendo Switch 2 console, it will need to be sent in for assessment.