Nintendo Support

GameChat Room Suddenly Ended

Follow these steps if you were suddenly removed from a GameChat room. You may have received one of the following messages:

  • "You left the chat because your connection was lost."

  • "Time's up! You left the chat."

Note:

GameChat rooms automatically close 24 hours after they were created. If this happens, you can create the room again with the same participants.

Before you start

  • As long as one member from the GameChat room is still in the room, the room will remain open when others leave. You can check if the room is still available and join it again. These troubleshooting steps can help if you are frequently removed from GameChat rooms.

  • Visit Nintendo's Network Status page and check for any posted service maintenance or outages.

    • If an outage or maintenance posted that impacts GameChat service, wait until the outage or maintenance has ended and check whether the issue is resolved before following this troubleshooting.

  • You will need the following to complete this troubleshooting:

    • Your Nintendo Switch 2 console

    • An Internet connection

    • Access to your router and/or modem

  • Ensure your console has not been set to flight mode.

Possible solutions

Are you using a wireless or wired connection?

Test your connection after any changes are made to the console or network environment to determine if the change resolves your issue.

  • Move the Nintendo Switch 2 console within 2 to 3 meters of the wireless router to improve the signal strength during troubleshooting.

    • It may be helpful to remove the Nintendo Switch 2 console from the dock while troubleshooting, and then return the console when troubleshooting is complete.

  • If you have any filing cabinets, speakers, power strips, glass, or cordless phones, next to your system or wireless router, move them away.

  • Restart the console.

  • Power cycle your home network. Once network devices have powered back on and other devices can connect online, test your console's internet connection.

  • Create a new internet connection.

Test your connection after any changes are made to the console or network environment to determine if the change resolves your issue.

  • Check that both ends of the Ethernet cable are securely attached to the networking device (e.g., router or modem) and the LAN port on the dock.

    • Try a different Ethernet cable if either end of the cable does not stay secure.

  • Restart the console.

  • Power cycle your home network. Once network devices have powered back on and other devices can connect online, test your console's internet connection.

  • Use a different Ethernet cable to determine if the original cable you were using is damaged or no longer working.

  • Connect your Ethernet cable to a different port on the router, if you are connecting to a device with multiple LAN ports. Most routers will have at least 4 ports available for network devices.

Situation Not Resolved:

To continue troubleshooting potential issues related to the router, contact the router's manufacturer for help with the following:

  • Updating the router's firmware.

  • Resetting the router back to its factory default settings.

For further assistance with the Nintendo Switch 2 console, it will need to be sent in for assessment.