Game freezes or locks up

Occasional lockups with video games can happen from time-to-time and do not necessarily indicate a need for repair or replacement. If you are experiencing frequent lockups, or a particular game always locks up in the same area, please see the information below.

Make sure you are using only licensed accessories. Unlicensed products and accessories do not undergo Nintendo's testing and evaluation process. They may not work at all with our game systems, and they may have compatibility problems with certain games or accessories. Officially licensed products will feature the "Original Nintendo Seal of Quality"

Nintendo seal of quality

Check the connector pins of your Game Cards or Game Paks for any visible discolouration, contamination or foreign material. In addition also check the connector pins of the Nintendo DS Game Slot using a strong light source such as torch or lamp (do not insert anything into the game slot). If you see discolouration, contamination or foreign material this could indicate damage from a liquid or foreign substance. In this case, the warranty becomes void and repair charges will apply. .

If discolouration, contamination or foreign material is detected, the Nintendo DS and/or any affected Game Cards or Game Paks will need to be returned to Nintendo Australia for inspection/repair.