Game freezes or locks up during play
Make sure the Nintendo DSi XL battery pack is charged - the power indicator LED will light blue. If the power indicator LED does not light blue, plug the system directly into a wall outlet using the AC adapter (included) to charge the battery.
If possible, check whether the game functions properly when played on a different Nintendo DSi XL system.
If the problem only occurs with one game and the game does not play on any other Nintendo DSi XL system, the game will need to be returned to Nintendo Australia for inspection/repair.
If the problem occurs with all games, the Nintendo DSi XL will need to be returned to Nintendo Australia for inspection/repair.
If the problem only occurs with one game and only on your Nintendo DSi XL system, both the Nintendo DSi XL and the game will need to be returned to Nintendo Australia for inspection/repair.
If the game functions properly on a different Nintendo DSi XL system, both the Nintendo DSi XL and the game will need to be returned to Nintendo Australia for inspection/repair.
NOTE: We can only perform repairs or replacements exclusively on games that are published and distributed by Nintendo Australia.