Error Message: An Error Has Occurred. Hold Down the POWER Button - Nintendo 3DS Family

The information in this article can help you when you receive the following error message: "Error Has Occurred. Hold down the Power Button to turn the power off."

Note: Learn more about what to do when this error message is received while configuring an e-mail for use with parental controls.

What to do

1. Press and hold the POWER Button down until the system powers off (about 10 seconds), then power the system back on.

2. General system stability can be improved by applying the latest system update. Try applying the latest system update and see if the issue improves.

   • Not sure of your current system menu version?

3. If the message is displayed when using a specific game or application downloaded from the Nintendo eShop, use the Nintendo 3DS Download Repair Tool to check the game or application for errors and repair if necessary.

   • Even if no errors are found, you can choose to run the repair tool.

   • Start the game or application again to see if the problem is still happening.

4. If this error occurs every time you open StreetPass Mii Plaza, delete the game's extra data.

Situation not resolved

If the issue is not resolved, the system will need to be inspected. Please contact us for support.