Nintendo Support

Download of Software or Update Data is Stuck or Will Not Progress on Nintendo Switch 2

Follow these steps if download progress does not begin, is paused or appears stuck when downloading software on Nintendo Switch 2.

Note:

Downloads will pause for some games and software that is currently being played. This is generally done to ensure the best experience when using a game's online features and services.

What to do

  • Ensure that your console has an active internet connection.

  • If software is currently being played, save your in-game progress and then close the software.

    • Software can be closed from the HOME Menu by highlighting the software icon and pressing the X Button.

  • Select your user page from the HOME Menu, then select User Settings. Next, scroll down and select Update Download Progress.

    • If the issue persists, restart the console, then wait for the console to connect to the internet. Shortly after connecting to the internet, the download should start to progress as long as you have not started any software that may pause the download.

    • If the download is progressing slowly, test your console's internet connection. If you find the download speeds are slower than expected, attempt to resolve any network-related issues which may be causing these slow download speeds.