Nintendo Support

Blank Screen or No Image Displayed on the TV on Nintendo Switch 2

Steps for when your Nintendo Switch 2 console won't wake from sleep mode while docked or won't display on the television while docked.

Before you start

You will need:

  • Your Nintendo Switch 2 console

  • A Nintendo Switch 2 AC adapter (model NGN-01(AU)) or another compatible AC adapter

    • A Nintendo Switch AC adapter (model HAC-002) cannot be used in TV mode with a Nintendo Switch 2 console.

  • A Nintendo Switch 2 dock

  • An HDMI cable

  • Access to a wall socket

What to do

  • Check that the console is functioning properly in handheld mode.

    • Power off the TV.

    • Disconnect all cables from the Nintendo Switch 2 dock.

    • Unplug the AC adapter from both the socket and the dock/console.

    • Leave unplugged for 30 seconds.

    • Connect the AC adapter to the console again, then directly to a wall socket.

      • Leave the Nintendo Switch 2 console undocked for now.

      • If an image is not initially displayed, press the POWER Button on the console.

    • With the console still undocked, ensure that it has the latest system update installed.

    • If no image displayed in handheld mode, there might be an issue with the console. Continue troubleshooting for power issues in handheld mode.

  • Check your accessories.

    • Check that you're using the Nintendo Switch 2 AC adapter or another compatible AC adapter and dock.

      • If you're not using a Nintendo Switch 2 AC adapter

        If you want to use an alternative charging solution, please consult the Nintendo Switch 2 console's power requirements, which can be found on the packaging and in the Important Information booklet, and ensure that you select a compatible AC adapter approved for use in your country.

    • Check the accessories for damage (AC adapter, HDMI cable, dock).

      • Damage can include a frayed or split cord, loose connectors or USB ports, kinks, etc.

      • If any damage to the AC adapter, HDMI cable or dock is found, it will need to be replaced.

  • Check your TV setup.

    • Connect the AC adapter to the dock and directly to a wall socket. Avoid using a power strip when troubleshooting.

    • Connect the HDMI cable to the dock and directly to an HDMI port on the TV.

      • Important: If a different device is being used, such as a sound bar, a home theatre system or a video adapter, remove it temporarily.

    • Power on the TV.

    • Place the console in the dock.

      • Make sure that the console screen is facing towards the front panel on the dock.

      • Remove any protective cases before docking the console.

    • If no image is displayed on TV screen, try the following:

      • Verify that you are using the correct input on the TV.

      • Lower or adjust the TV resolution settings on the console.

      • Try a different HDMI port on the TV.

      • Try a different HDMI cable.

      • Try a different TV.

      • Try a different dock.

Situation not resolved

  • If the console works using a different dock, only the original dock will need to be returned for assessment.

  • If the issue is not resolved using the troubleshooting steps above, the Nintendo Switch 2 console and the dock will need to come in for assessment.