Black lines on the screen

1. Make sure the Nintendo DSi XL battery pack is charged - the power indicator LED will light blue. If the power indicator LED does not light blue, plug the system directly into a wall outlet using the AC adapter (included) to charge the battery.

2. If this situation only occurs with a certain game try testing the game with a different Nintendo DS system if possible.

If you are unable to test the game on a different system, both the Nintendo DSi XL and the game will need to be returned to Nintendo Australia for inspection/repair.

If this problem occurs with all games, the Nintendo DSi XL will need to be returned to Nintendo Australia for inspection/repair.

If the problem only occurs with one game and only on your Nintendo DSi XL, both the Nintendo DSi XL and the game will need to be returned to Nintendo Australia for inspection/repair.

If the problem only occurs with a game that does not play on any other Nintendo DS system, the game will need to be returned to us for inspection/repair.

NOTE: We can only perform repairs or replacements exclusively on games that are published and distributed by Nintendo Australia.