Nintendo Network

Frequently Asked Questions / Contact Information

Please read these common questions about Nintendo Network IDs before contacting Nintendo.

Signing In

  • What is a Nintendo Network ID?

    A Nintendo Network ID is an ID that grants access to various Nintendo Network services. Once you have a Nintendo Network ID, you can check its details either in User Settings on a linked Wii U console or in the Nintendo Network ID Settings portion of System Settings on a linked system in the Nintendo 3DS family.

    Currently, you can create a Nintendo Network ID using either a Wii U console or a system in the Nintendo 3DS family.

  • I forgot my Nintendo Network ID. What should I do?

    You can check your Nintendo Network ID in the following ways:

    On a linked Wii U console:
    The ID is listed on the user-selection screen as well as in User Settings.

    On a linked system in the Nintendo 3DS family:
    Open System Settings, and then Nintendo Network ID Settings. Your ID will be displayed on the sign-in screen, just below your nickname.

    You can also check your ID by entering the required information after following the link below.
    Retrieve your Nintendo Network ID

  • Which password do I need to use to access Nintendo Network services?

    You need to use the password that you registered when you created your Nintendo Network ID.

  • I forgot my password. What should I do?

    Please use the link below to have a temporary password issued to you.
    The temporary password will be sent to the e-mail address registered to your Nintendo Network ID.
    Help for Users Who Have Forgotten Their Password

  • What is "Remember Me"?

    If you check the Remember Me option, the device you are using will remain signed in to Nintendo Network for up to a month—during this time, you will not have to sign in with your ID and password.

    If you are using a device that is shared with others, please uncheck this option.

  • Will this service work on my browser?

    It should. However, please note that we cannot guarantee this service will be compatible with all browsers. If the service is not appearing correctly, please try the following solutions:

    ・ Update your browser to the latest version.

    ・ Use the default browser for your device.

    ・ Check whether cookies or JavaScript have been disabled on your browser. If they have been disabled, enable them.

  • Will this service work on my mobile phone?

    A mobile-phone application is not currently available. However, please note that this service can be accessed via a smartphone's Internet browser.

  • I was informed that my e-mail address has not yet been confirmed. What should I do?

    You can confirm your e-mail address by following the instructions enclosed in the confirmation e-mail that was sent to you when you created your Nintendo Network ID. If you are unable to locate this e-mail, you can request a new one in the following ways:

    On a linked Wii U console:
    Open the user-selection screen, sign in using your ID, and then follow the on-screen instructions.

    On a linked system in the Nintendo 3DS family:
    Open System Settings, and then Nintendo Network ID Settings. Sign in using your ID, select E-mail Confirmation, and then follow the on-screen instructions.

  • I can't access Nintendo Network services from a non-Nintendo device. What should I do?

    Use of Miiverse on non-Nintendo devices such as PCs and smartphones can be enabled for an ID by following the steps listed below:

    On a linked Wii U console:
    1. From the Wii U Menu, tap the Mii in the top left corner.

    2. Next, tap Change User Information, then enter your password.

    3. Under Usage from PCs and Other Devices, tap Set Up, then follow the instructions on the screen.

    On a linked system in the Nintendo 3DS family:
    1. Go to System Settings, and tap Nintendo Network ID Settings.

    2. If the sign-in screen displays, tap Sign In and enter the password for that user's ID.

    3. Tap Non-Nintendo Device Setting, and then tap the option that reflects your preference, be it to restrict or to allow access from PCs and other devices.

I have a different question. How can I get help?

For additional support regarding any Nintendo products or services, please visit support.nintendo.com.