Nintendo of America
Corporate
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Nintendo Corporate Social Responsibility Report (CSR)
Nintendo of America Inc. is a wholly owned subsidiary of Nintendo Co. Ltd. (NCL), located in Kyoto, Japan. Below is a summary of Nintendo of America's CSR activity concerning product quality and safety, customer service, employee welfare and wellbeing, environmental activities, community efforts and corporate giving along with corporate compliance and governance. To view the full CSR report as provided by Nintendo Co. Ltd., please click here.
Scroll down to view all the topics on this page, or use the links below to go directly to a specific topic.
- Product Quality and Safety
- Customer Service
- Employee Welfare and Wellbeing
- Environmental
- Product Recycling
- Corporate and Community Activities
- Corporate Governance
Nintendo - Product Quality and Safety:
Please click on the link below to find information on Nintendo product quality and safety.
Nintendo of America - Customer Service:
How Does Nintendo of America provide end user support for the America's?
If you need support for your Nintendo product, please visit www.support.nintendo.com for online assistance. If you can't find the help you need on our website, Nintendo of America also provides customer service in English, French and Spanish. Click here to send an email, or call 1-800-255-3700, for assistance. Our Contact Center is open 6:00 am to 7:00 pm (Pacific Time), 7 days a week.
Nintendo of America - Employee Welfare and Wellbeing:
- Ergonomic assessments through its Ergonomic program, training, and task force for any employee wishing to improve his or her workspace.
- Subsidized transportation options including the free use of an onsite flex cars, bus passes and shuttles between local offices.
- A Wellness Program that supplies information on healthy eating, diets and exercise programs through employee meetings, events and a dedicated Wellness Web Site.
- A free Employee Assistance Program (EAP) to assist employees dealing with legal or financial issues, lifestyle planning, personal coaching, child care planning and more.
- Subsidized lunches and gym memberships.
- Tuition reimbursement program for those seeking to further educate or advance themselves through formal programs relating to their current or prospective jobs.
- Free access to doctors and nurses through a support helpline.
What kinds of measures are taken at Nintendo of America to promote work-life balance and employee wellbeing?
Nintendo of America offers employees various programs and opportunities to help promote healthy lifestyle choices, as well as continuing education and training. Some examples of these programs and opportunities are:
In addition, Nintendo of America has recently added a Leadership and Organizational Development Department to increase its focus on the area of employee training and skills enhancement.
Nintendo of America - Environmental:
- Nintendo of America is currently building a new corporate office that encompasses LEED Silver certification standards.
- We actively promote the recycling of aluminum cans, plastic bottles, paper, glass and cardboard.
- We use recycled paper in our printers and copiers and limit our use of colored paper, since it's not easily recycled.
- We use recycled paper in all of our shipping packaging.
- We purchase recycled paper towels, report covers, message and writing pads.
- We contract with vendors that ensure proper recycling and disposal of all electronic equipment (computers, product circuit boards, TV's...etc).
- We no longer use Styrofoam in our hardware, software or accessory packaging.
- Our instruction manuals and inserts use soy based inks.
- We limit the use of plastic clamshells to package our products in. Most of the clamshell packaging we currently use is recyclable.
- Nintendo products can be sent in for repair by contacting our Consumer Service department at 1-800-255-3700 between 6:00 a.m. and 7:00 p.m. (Pacific Time), seven days a week
- We have a greater than 99% recycling rate for product returns and repair parts. We also offer a take back program for consumers with older products, rechargeable batteries, etc.
- United Way of King County: Nintendo has a long relationship with this charitable organization that has many community based organizations under their charitable umbrella. Early learning and ending homelessness are two of the community's most pressing issues. First Place School and Farestart are two of the many organizations that have benefitted from Nintendo's annual campaign of giving and the pledge drive. The Leadership Giving Luncheon, held at Nintendo with a special guest speaker, is another annual event for United Way.
- The Starlight Children's Foundation: Nintendo sponsors events for both the Washington Chapter and the National organization of this charitable foundation to benefit seriously ill children and their families. Nintendo helps fund the production, repair, and operations costs for the Fun Centers, specially designed for use in pediatric hospital settings.
- Boys & Girls Clubs of Bellevue: Annual Charity Auction Sponsorship, Celebration Luncheon Sponsorship, Youth of the Year Awards, Friends Breakfast Sponsorship, SMART Girls Program Event Sponsorship, Holiday "Adopt-a-Family," Product donations for miscellaneous events.
- Boys & Girls Clubs of Bellevue Low-Income Public Housing Site "Eastside Terrace": Annual Sponsorship (toward operating expenses), Special Events sponsorship, Summer Swimsuit Drive, Summer Reading Program support, Backpack & School Supply Drive, Incentive Program - Nintendo Tour & Lunch.
- Family Services of King County: Annual Luncheon Sponsorship.
- Family Services of King County - Baby Boutique: Annual donation, annual employee charity drive for clothing and childcare equipment, Toys for Holiday Room, year-round donation collection spot onsite at NOA.
- Make A Wish Foundation: Annual Sponsorship, monetary and product.
- ESA Foundation: Nite to Unite event sponsorship.
- Northwest Harvest: Annual food collection drive/competition.
- Nintendo Annual Golf Tournament: Benefitting a different charity each year.
- Employee Participation Events: "Kar-Wii-Oke," Pie Eating Contest, Sumo Wrestling, Dunk Tank, benefitting various charities.
- Holiday Giving Tree: Holiday gifts for children in need.
What does Nintendo of America do to help protect the environment?
Nintendo of America is very concerned with doing our part to help preserve the environment. We are always researching new ways to make our products, operations and corporate offices as environmental-friendly as possible. Below are some of the activities Nintendo of America currently undertakes. For more information on environmental efforts by Nintendo Co. Ltd., please click here.
At Nintendo of America Corporate Offices and Distribution Centers:
In our product packaging:
Product Repairs and Returns:
Nintendo of America - Product Take Back and Recycling Programs:
Nintendo products tend to have long-lasting value, as many consumers hang on to them long after having upgraded to new consoles or hand-held units, accessories or software. For used, working Nintendo products, there are a variety of online options to sell these products to interested fans.
We encourage all of our customers to recycle their used electronics. Please contact your local municipality for information about how and where to recycle your e-waste in your area. For consumers who are interested in returning either hardware or rechargeable batteries to Nintendo for recycling, they may contact Nintendo of America to make arrangements to have it sent in, free of charge, by calling 1-800-255-3700. Representatives are available between 6:00 a.m. and 7:00 p.m. (Pacific Time), seven days a week.
For consumers who wish to recycle Nintendo products or rechargeable batteries within their local area, there are a variety of programs available.
U.S. consumers can click on the link provided below to find additional information:
Canadian consumers should visit the following website for a list of local recycling options:
Rechargeable batteries may be taken to most local office supply stores and other disposal centers to be recycled for free. More information may be found on the website below:
Attn: Residents of the state of Maine - all waste video game consoles, televisions, etc. generated by households in Maine must be recycled. For more information about Maine's electronic waste law, please visit the Maine Department of Environmental Protection website at www.maine.gov/dep/rwm/ewaste.
Nintendo of America - Corporate and Community Activities:
What kinds of community and corporate giving activities are undertaken at Nintendo of America?
Nintendo of America makes corporate contributions to charitable organizations on an on-going basis. Additionally, Nintendo of America offers an Employee Matching Gifts Program where Nintendo will match, dollar-for-dollar or product-for-product, employee donations to qualified organizations of the employee's choice. Nintendo of America has also established a dedicated employee organization for charitable activities called the NGiving Committee.
Here are some of the charitable organizations and events that are supported by Nintendo of America and its employees.
Nintendo of America - Corporate Governance:
To see a summary of Nintendo of America's Corporate "Code Of Conduct", please click on this link. Additional information on Nintendo Co. Ltd. Corporate Governance can be found here.
