- This error code typically indicates an issue communicating and matchmaking with other players.
- This is often caused by network firewalls blocking necessary network traffic.
- This can be caused by your network, or the network of the person you are connecting with. If these steps do not resolve your connection issue, have your friend try them as well.
- Check our network status.
Review our Network Status page and ensure there are no service notifications related to Nintendo 3DS matchmaking services.
- Power cycle your home network.
If you have been able to connect with others before, and this issue only recently started, power cycling your network may allow you to connect with others again. To power cycle your network:
- Unplug the power cable from both the modem and wireless router (if separate from the modem).
- After 30 seconds, plug the power cable back into your modem and wait for the lights to remain steady.
- Plug the power cable back into the router and wait for the router lights to remain steady.
Manually assign an IP address to your Nintendo 3DS.
Assigning an IP address to your Nintendo 3DS is easy!
Next, for the Subnet Mask, enter 255.255.255.000 and select "OK."
Select the "Gateway" button. You will need to enter the default gateway address for your router brand. Look at the brand of your router, and enter the gateway address listed below into the field.
You'll be asked if you want to perform a DNS setup. Select "Set Up."
Select "Detailed Setup," then "Primary DNS" and enter: 008.008.008.008
Select "Secondary DNS" and enter: 008.008.004.004
- From the Nintendo 3DS settings, select "Internet Settings," then "Connection Settings" and choose the connection file you currently use.
- Choose "Change Settings."
- Click the right arrow and select "IP Address," then choose "No" under "Auto-Obtain IP Address."
- Select "Detailed Setup," tap into IP Address field, and type in the IP address below for your router brand. Skip down to step 5.
IP addresses to enter by router brand:
Please note: These are public DNS's provided by Google and are subject to Google's Terms of Service. If you prefer to not use this service, doing an Internet search for "public DNS" will provide you with several other options you can use.
Save your settings, then select "Test" to begin a connection test.
If the test was successful, then your Nintendo 3DS is now connected online. If you received another error code, please call 1-800-895-1672 so that we may assist you further.
Place the Nintendo 3DS into your router's DMZ (demilitarized zone)*.
Placing the Nintendo 3DS in your router's DMZ will allow it to bypass your router's firewall and may allow you to connect with others. [How to
*While Nintendo provides this information for our consumers' use, it is up to each consumer to determine what security needs they have for their own networks, and to decide how best to configure their network settings to meet those needs.
If you continue to experience problems, please call 1-800-255-3700 for assistance.
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