Error Code: 007-2100

Situation:

  • The connection to the Nintendo eShop timed out.
  • Error message, "An error has occurred."

Note:

This may be due to ongoing server maintenance, or if you internet connection has timed out due a poor wireless environment or a slow internet connection.

What to Do:

  • Prior to troubleshooting, visit http://support.nintendo.com/networkstatus. and ensure there is no ongoing server maintenance.
  • Stand closer to the wireless router or access point.
  • Power cycle your home network. [How to]
  • Manually enter an alternate DNS into your Nintendo 3DS setting. [How to]

Situation Not Resolved:

If the issue persists, please contact us for support by visiting http://support.nintendo.com/errorcodecontact.