Error Code: 003-2101

The Nintendo 3DS system was unable to connect to the internet.



If you are a attempting to connect online using PLDT (Philippine Long Distance Telephone Company), click here.

What to Do:

  • Don't know how to find your router's security key?

    Let us help! Select the brand of your router below and we'll show you how to access your router's settings.

    Linksys      Netgear      DLink
    Belkin      Apple      2Wire

      Once you have entered the correct WEP or WPA key into your system, try the connection test again. If the problem persists, keep reading this page.

    Additional information:

    • Using an Actiontec or 2Wire router? The default security key is often found on a sticker located on the router.
    • Security keys are case-sensitive.
    • WEP keys contain numbers 0 through 9, and only letters A through F.

  • Set up a manual connection file. Click here for step-by-step instructions for manually assigning an IP address and DNS server to your Nintendo 3DS system.

  • Still stuck? We can help! We have an easy-to-follow guide that will walk you through the process of creating a new connection file and starting from scratch. Even if you're sure you've entered the correct security key, we suggest following our guide to create a new connection file and start over. If at the end you still need help, you'll find contact information to reach our specially-trained representatives. 


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