Error Code: 003-1099

The Nintendo 3DS system was unable to locate the router or access point. This may be because the settings have been changed recently, or may be due to an incompatible wireless router or hotspot location.

 

Note about Nintendo Zone Viewer: If this error code comes up when using the Nintendo Zone Viewer application, it means that there is not a Nintendo 3DS Hotspot in range. The Nintendo Zone Viewer application can only connect online from a Nintendo 3DS Hotspot. Click here for the Nintendo 3DS Hotspot locator. (Nintendo Zone is currently only available in the US and Canada.)

 

Where are you trying to connect from?

  1. Wireless Home Router (please scroll down)
  2. Hotspot (click here)

 

Using a router:

     

  • Check for wireless interference, which can affect the signal strength to the Nintendo 3DS. To help minimize wireless interference, try the following:

    • Make sure that the Nintendo 3DS is within 30 feet of the wireless access point and facing in its general direction.
    • Make sure that any other interfering devices, such as microwaves and cordless phones, are turned off.

  •  

  • Don't know how to find your router's security key?

    Let us help! Select the brand of your router below and we'll show you how to access your router's settings.

    Linksys      Netgear      DLink
    Belkin      Apple      2Wire

      Once you have entered the correct WEP or WPA key into your system, try the connection test again. If the problem persists, keep reading this page.

    Additional information:

    • Using an Actiontec or 2Wire router? The default security key is often found on a sticker located on the router.
    • Security keys are case-sensitive.
    • WEP keys contain numbers 0 through 9, and only letters A through F.
  •  

  • Manually assign an IP address to your Nintendo 3DS.

    Assigning an IP address to your Nintendo 3DS is easy!

    1. From the Nintendo 3DS settings, select "Internet Settings," then "Connection Settings" and choose the connection file you currently use.
    2. Choose "Change Settings."
    3. Click the right arrow and select "IP Address," then choose "No" under "Auto-Obtain IP Address."
    4. Select "Detailed Setup," tap into IP Address field, and type in the IP address below for your router brand. Skip down to step 5.
    5. IP addresses to enter by router brand:

      • Linksys - enter: 192.168.001.140
      • Netgear - enter: 192.168.001.250
      • Belkin - enter: 192.168.002.090
      • D-Link - enter: 192.168.000.190
      • Apple - enter: 010.000.001.250
      • 2Wire - enter: 192.168.001.250
      • Actiontec - enter: 192.168.001.250
      • SMC Networks - enter: 192.168.002.190
      • Don't see your router brand listed? Click here for help with finding an IP address to enter.

         

    6. Next, for the Subnet Mask, enter 255.255.255.000 and select "OK."
    7. Select the "Gateway" button. You will need to enter the default gateway address for your router brand. Look at the brand of your router, and enter the gateway address listed below into the field.
      • Linksys - enter: 192.168.001.001
      • Netgear - enter: 192.168.001.001
      • Belkin - enter: 192.168.002.001
      • D-Link - enter: 192.168.000.001
      • Apple - enter: 010.000.001.253
      • 2Wire - enter: 192.168.001.254
      • Actiontec - enter: 192.168.001.001
      • SMC Networks - enter: 192.168.002.001
      • Don't see your router brand listed? Click here for help with finding a gateway address to enter.

         

    8. You'll be asked if you want to perform a DNS setup. Select "Set Up."
    9. Select "Detailed Setup," then "Primary DNS" and enter: 008.008.008.008
    10. Select "Secondary DNS" and enter: 008.008.004.004

      Please note: These are public DNS's provided by Google and are subject to Google's Terms of Service. If you prefer to not use this service, doing an Internet search for "public DNS" will provide you with several other options you can use.

    11. Save your settings, then select "Test" to begin a connection test.
    12. If the test was successful, then your Nintendo 3DS is now connected online. If you received another error code, please call 1-800-895-1672 so that we may assist you further.

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  • Still stuck? We can help! We have an easy-to-follow guide that will walk you through the process of creating a new connection file and starting from scratch. Even if you're sure you've entered the correct security key, we suggest following our guide to create a new connection file and start over. If at the end you still need help, you'll find contact information to reach our specially-trained representatives. 

 

 

 

 

Connecting from a Hotspot:

     

  • Check for wireless interference, which can affect the signal strength to the Nintendo 3DS. To help minimize wireless interference, try the following:

    • Ensure the Hotspot location does not require an internet browser to setup an account, accept a use agreement, or enter a password before accessing their Wi-Fi service. If the location requires any of these items, you will not be able to connect to the Internet with your Nintendo 3DS.
    • Make sure that the Nintendo 3DS is within 30 feet of the wireless access point and facing in its general direction. Signal strength can vary, depending on where the access point's signal is coming from. (Please do not sit or stand in places that will interfere with the location's customers or staff.)
    • Orientate the Nintendo 3DS so that your body or other objects (such as walls, plants, furniture, and other people) are not blocking the signal. Also, make sure there is no interference from wireless phones (cell phones are okay).

  •  

  • If the connection continues to fail, this Hotspot may have their router set up in a manner that is not compatible with the Nintendo 3DS.

 

 
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