Wireless Home Router Support

Unable to Connect to the Nintendo Wi-Fi Connection or Connect With Other Players

In order to best assist you we need to determine at what point your connection is failing.

• Are you using the Nintendo Wi-Fi USB Connector? If so, click here for troubleshooting specific to that device. If you are using a Wireless Router, please continue using this page.
• Have you tried to connect to your wireless router's access point yet? If not, please click here to get started. If you have attempted to connect, please continue reading.
• Have you run a connection test with your Nintendo DS and received a "Connection Successful" message?

  

  • No - If you have not received this message yet, then it appears you have not been able to successfully connect to your wireless router's access point. Please click here for advanced troubleshooting information. Our detailed tips may help you configure your router to enable a successful connection .
  • Yes - If you have successfully run the "Test Connection" process, but are having difficulties playing online, please read the information below :

  • Unable to connect, or stay connected, to the Nintendo Wi-Fi Connection
    If you are unable to connect to the Nintendo Wi-Fi Connection after successfully connecting to your access point (this includes error messages in the 50000-59999 range) our experience shows that problems encountered at this point are likely caused by your wireless router's built-in firewall protection. Firewalls regulate traffic coming into, and going out from, your home network. They also control which "ports" on your networked devices are allowed to send and receive traffic. These factors can interfere with a successful or sustained connection with the Nintendo Wi-Fi Connection. Please click here to read more about firewalls, as well as possible solutions.
  • Unable to connect with other players:
    Make sure you are correctly attempting to connect with other players (click here and select the game you are playing). If you are able to connect to the Nintendo Wi-Fi Connection, but are still unable to connect with other players (including receiving error messages in the 80000-89999 range), our experience shows that problems encountered at this point are likely caused by a firewall. Firewalls regulate traffic coming into, and going out from, your home network. They also control which "ports" on your networked devices are allowed to send and receive traffic, and they can interfere with certain types of data packets necessary for "Friend" play. The firewall compatibility problem may be occuring on your end, or on the player(s) you are attempting to connect to. (This is true even if you are able to connect to some players, but not with others, or others are unable to connect with each other but not with you). Please click here to read more about firewalls, as well as possible solutions.