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General Info
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How To
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Troubleshooting
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Can I Watch YouTube Videos on the Wii U GamePad?
Answer:
- When using the YouTube application, videos are displayed on your TV screen. The Wii U GamePad displays video descriptions and an on-screen keyboard when you are searching for videos.
- If you would like to watch YouTube videos on the Wii U GamePad, you can do so by visiting www.youtube.com on the Wii U Internet Browser.
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Why aren't all Video On Demand services available?
- In the coming weeks, an array of favorite movies and TV shows will become available to Wii U owners on Amazon Instant Video and to Hulu Plus and Netflix subscribers. These services will also be accessible from Nintendo TVii. Wii U owners will also be able to watch YouTube videos and channels through the YouTube application, as well as sign in to their account and control the application with the GamePad. Wii U owners who have connected their systems to the Internet will receive a notification as each video application becomes active.
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Does YouTube for the Wii U Require a YouTube Account?
Answer:
- No. YouTube for the Wii U does not require a YouTube account. However, signing into YouTube on the Wii U will allow you to do the following:
- Create playlists.
- Create or respond to comments.
- Upload videos.
- Like or dislike content.
- In addition to this, when a YouTube account is loaded on multiple devices (such as a console and mobile phone), your YouTube content will be synced.
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What Are the Recommend Internet Speeds for YouTube?
Answer:
- When streaming videos over the Internet, faster Internet speeds generally result in higher video quality.
- For most Video on Demand services on the Wii U, a download speed of 1.5Mbps or higher is recommended for a consistent playback experience.
- When watching HD videos, a download speed of 3.5 to 5 Mbps or higher is generally recommended.
- For recommended Internet speeds on a specific service, please refer to that Video on Demand provider.
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How Do I Receive YouTube Support?
Answer:
- Additional support related to YouTube accounts and content can be found through YouTube's website at www.youtube.com/console_support.
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How to Set Up YouTube on the Wii U
Description:
- Step by step instructions on how to set up YouTube on the Wii U.
What to do:
- If you haven't already, set up an Internet connection on the Wii U. (How To)
- Ensure your Wii U has the latest system update. (How To)
- Select the YouTube icon from the Wii U Menu.
- Once started, an update may be required. Follow the on-screen instructions to perform this update.
- If you have previously deleted the YouTube icon, you can download YouTube from the Nintendo eShop.
- Once YouTube starts, you can begin watching videos.
- If you would like access to features such as commenting and your playlists, click here for instructions on signing in with your YouTube account.
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How to Sign Into YouTube
Description:
- Step by step instructions on signing into YouTube on the Wii U.
Important Note!
- You do not need a YouTube account to use YouTube on the Wii U, but signing in will allow you to view your playlists, favorites, and uploaded videos.
What to do:
- From the Wii U Menu, select the YouTube icon.
- Using the Left Stick, select "Sign in & Settings."
- Select "Sign In."
- A sign in code will display.
- Using a PC, visit www.youtube.com/activate.
- Sign into your YouTube account.
- Enter the code displayed by the Wii U.
- Click the "Allow access" button.
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YouTube Playback Pauses, Stops, or Rebuffers
Situation:
- Video playback pauses often.
- Video playback takes an extended amount of time to load after stopping.
Possible Solutions:
- Power cycle your home network by performing the following steps:
- Unplug the power from your modem and router.
- After 30 seconds, plug the power back into your modem and wait for the modem to restart.
- Once the modem restarts, plug the power back into your wireless router and wait for the modem to restart.
- Ensure that no other devices or applications are utilizing bandwidth on your network (e.g. other electronics streaming content, performing downloads, etc). After disabling any devices or applications using your network's Internet connection, attempt to watch your video again.
- Using a PC on your home network, check your current download speeds by visiting one of the following sites:
Once your network devices restart, attempt to watch your video again.
Most video on demand services are able to stream content consistently when using download speeds above 1.0Mbps. If your download speeds are lower than this, contact your Internet service provider for further assistance.
Still Not Resolved:
- If your situation is still not resolved, please call 1-800-255-3700 so that we may assist you further.
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YouTube Playback Quality is Poor
Situation:
- Streaming video quality is low or poor.
- Video image appears blocky or pixelated.
What to do:
- The playback quality of a video on YouTube can vary depending on the quality of the original video uploaded. If you are experiencing quality issues with just one or some videos, it is likely due to the video being watched.
- Power cycle your home network by performing the following steps:
- Unplug the power from your modem and router.
- After 30 seconds, plug the power back into your modem and wait for the modem to restart.
- Once the modem restarts, plug the power back into your wireless router and wait for the modem to restart.
- Ensure that no other devices or applications are utilizing bandwidth on your network (e.g. other electronics streaming content, performing downloads, etc). After disabling any devices or applications using your network's Internet connection, attempt to watch your video again.
- Using a PC on your home network, check your current download speeds by visiting one of the following sites:
- Still not working? Wireless interference may be may be causing your Wii U console's Internet connection to slow down or time out. Use our wireless interference troubleshooting to ensure a strong wireless signal, and attempt to watch your video again. (How To)
If the quality issues you are experiencing are occurring with all videos, this may be due to the speed of your home network or Internet connection. Try the following troubleshooting:
Once your network devices restart, attempt to watch your video again.
Most video on demand services are able to stream content consistently when using download speeds above 1.0Mbps. If your download speeds are lower than this, contact your Internet service provider for further assistance.
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