Information:

• Hulu Plus is only available in the U.S. at this time. For additional information, please visit www.hulu.com.

Description:

• Step by step instructions on logging out of a Hulu Plus account on the Wii U.

What to do:

1. From the main Hulu Plus menu, scroll to the right and select "Settings."
2. Select "Log Out."
3. Select "Log out of Hulu Plus."

Answer:

• You can contact Hulu directly at: www.hulu.com/support
• Additional support information can be found through Hulu's website: www.hulu.com/help.

Answer:

• Yes, Hulu Plus does display content in HD. Your ability to display HD content will depend on your Internet speed.
• For more information about HD videos available over Hulu Plus, please visit www.hulu.com.

Description:

• Stream current TV episodes and movies on TV via your Wii U.

Key Features:

• Hulu Plus is the only video subscription service to bring current TV programming from five of the six top broadcast networks (ABC, NBC, FOX, The CW, Univision) to your Wii U - all for a low subscription fee with limited advertising.
• Hulu Plus has content for the whole family, including favorites like Arthur, Barney, Bob the Builder, Thomas & Friends and many more.
• For many popular shows on the service, Hulu Plus offers every episode of the current season, not just a handful of recent episodes.
• Hulu Plus subscribers also have access to back seasons and full runs of some of TV's greatest shows.

Description:

• Information on how to move video playback from the TV to the Wii U GamePad screen.

What to do:

1. When playing a video, tap the icon in the lower-right corner to move the video from your TV to the Wii U GamePad screen.
2. Tapping the icon again will move the video back to your TV.

Description:

• Step by step instructions on logging out of a Hulu Plus account on the Wii U.

What to do:

1. From the main Hulu Plus menu, scroll to the right and select "Settings."
2. Select "Log Out."
3. Select "Log out of Hulu Plus."

Answer:

• Hulu Plus is the only video subscription service to bring current TV programming from five of the six top broadcast networks (ABC, NBC, FOX, The CW, Univision) to TVs, gaming consoles, Blu-ray players, mobile tablets and phones – all for $7.99/month with limited advertising. Hulu Plus has content for the whole family including kids, such as PBS Kids’ Arthur, Dinosaur Train and Wild Kratts. Hulu Plus is a complement to the free Hulu service available on PCs only. For many popular shows on the Hulu service, Hulu Plus offers every episode of the current season, not just a handful of recent episodes. Hulu Plus subscribers also have access to back seasons and full runs of some of TV's greatest shows, including many that were not available online before.
• The Hulu Plus subscription service is available on the Wii U. The Hulu Plus interface has been optimized on the Wii U to work well with the Wii U GamePad. Users can easily point and click with the Wii Remote as they navigate through Hulu Plus content. Users can also use the directional pad for a simplified experience.

Answer:

• When streaming videos over the Internet, faster Internet speeds generally result in higher video quality.
• For most Video on Demand services on the Wii U, a download speed of 1.5Mpbs or higher is recommended for a consistent playback experience.
• When watching HD videos, a download speed of 3.5 to 5 Mbps or higher is generally recommended.
• For recommended Internet speeds on a specific service, please refer to that Video on Demand provider.

Situation:

• Video playback pauses often.
• Video playback takes an extended amount of time to load after stopping.

Possible Solutions:

• Power cycle your home network by performing the following steps:

• Unplug the power from your modem and router.
• After 30 seconds, plug the power back into your modem and wait for the modem to restart.
• Once the modem restarts, plug the power back into your wireless router and wait for the modem to restart.

Once your network devices restart, attempt to watch your video again.

• Ensure that no other devices or applications are utilizing bandwidth on your network (e.g. other electronics streaming content, performing downloads, etc). After disabling any devices or applications using your network's Internet connection, attempt to watch your video again.

• Using a PC on your home network, check your current download speeds by visiting one of the following sites:

linksys.speedtest.net

www.speedtest.net

Most video on demand services are able to stream content consistently when using download speeds above 1.0Mbps. If your download speeds are lower than this, contact your Internet service provider for further assistance.

Still Not Resolved:

• If your situation is still not resolved, please call 1-800-255-3700 so that we may assist you further.

Situation:

• Streaming video quality is low or poor.
• Video image appears blocky or pixelated.

Possible Solutions:

• Power cycle your home network by performing the following steps:

• Unplug the power from your modem and router.
• After 30 seconds, plug the power back into your modem and wait for the modem to restart.
• Once the modem restarts, plug the power back into your wireless router and wait for the modem to restart.

Once your network devices restart, attempt to watch your video again.

• Ensure that no other devices or applications are utilizing bandwidth on your network (e.g. other electronics streaming content, performing downloads, etc). After disabling any devices or applications using your network's Internet connection, attempt to watch your video again.

• Using a PC on your home network, check your current download speeds by visiting one of the following sites:

linksys.speedtest.net

www.speedtest.net

Most video on demand services are able to stream content consistently when using download speeds above 1.0Mbps. If your download speeds are lower than this, contact your Internet service provider for further assistance.

• Still not working? Wireless interference may be may be causing your Wii U console's Internet connection to slow down or time out. Use our wireless interference troubleshooting to ensure a strong wireless signal, and attempt to watch your video again. (How To)

Still Not Resolved:

• If your situation is still not resolved, please call 1-800-255-3700 so that we may assist you further.

Situation:

• One or more TV shows, episodes, or movies not appearing when viewing on the Wii U console, but they appear on the Hulu Plus website.

What to do:

• Some content that is available to stream to the hulu.com website is unavailable to view on devices like the Wii U console.
• When browsing content on the PC, look for this icon:



This icon indicates the content is available to stream on your Wii console

• For more information, please visit www.hulu.com/plus.

Answer:

• Not all Hulu Plus content is viewable on the Wii U. When browsing content on the PC, look for this icon:



• This icon indicates the content is available to stream on your Wii U.
• For more information, please visit www.hulu.com/plus.

Answer:

• Advertisements are included in Hulu Plus in order to reduce the monthly subscription price of the service. Premium content — especially from the current TV season — is not only expensive to make and license, but Hulu also wants to compensate content partners fairly for the valuable entertainment they provide.

Important Note:

• Step by step instructions on how to set up Hulu Plus on the Wii U.

Applies To: Already a Hulu Plus Member

 

What to Do:

1. If you haven't already, set up an Internet connection on the Wii U. (How To)
2. Ensure your Wii U has the latest system update. (How To)
3. Select the Hulu Plus icon from the Wii U Menu.

• An update may be required prior to starting Hulu Plus. If this occurs, follow the on-screen prompts to complete the update process.

4. Select "Log In."
5. Select "Log in with your email address and password."
6. Use the on-screen keyboard to enter your Hulu Plus account e-mail address and password, and then select "Next."
7. Tap "Open Keyboard on Gamepad," if you would like the use a keyboard on the Wii U GamePad screen.

 

 

Did you find what you were looking for?

Applies To: Not a Hulu Plus Member

 

What to Do:

1. If you haven't already, set up an Internet connection on the Wii U. (How To)
2. Ensure your Wii U has the latest system update. (How To)
3. Select the Hulu Plus icon from the Wii U Menu.

• An update may be required prior to starting Hulu Plus. If this occurs, follow the on-screen prompts to complete the update process.

4. Select "Try it Free."
5. Make note of the 6-digit activation code.
6. Using a PC, visit www.huluplus.com/WiiTV and follow the prompts to create a Hulu Plus account.
7. Once completed, your Wii U will be linked to your Hulu Plus account.

 

 

Did you find what you were looking for?

Description:

• Step by step Instructions on how to set up a new Hulu Plus account.

What to do:

1. If you haven't already, set up an Internet connection on the Wii U. (How To)
2. Ensure your Wii U has the latest system update. (How To)
3. Select the Hulu Plus icon from the Wii U Menu.

• An update may be required prior to starting Hulu Plus. If this occurs, follow the on-screen prompts to complete the update process.

4. Select "Try it Free."
5. Make note of the 6-digit activation code.
6. Using a PC, visit www.huluplus.com/WiiTV and follow the prompts to create a Hulu Plus account.
7. Once completed, your Wii U will be linked to your Hulu Plus account.

Situation:

• The error message, "Your Hulu Plus subscription allows you to watch one video at a time" appears when attempting to play videos.

What to do:

• Hulu Plus is designed to only stream content to one device at a time. Make sure any other devices connected to your Hulu Plus account, including your PC, cell phone, or other devices, are not currently streaming content.
• If you're not aware of any other devices streaming Hulu Plus content from your account, you can manage which devices are connected to your Hulu Plus account by visiting www.hulu.com/devices.

Still Not Resolved:

• If you've tried the steps above and it's still not working, please contact Hulu for additional support.

Description:

• Information on how to move video playback from the TV to the Wii U GamePad screen.

What to do:

• When playing a video, tap the icon in the lower-right corner to move the video from your TV to the Wii U GamePad screen.
• Tapping the icon again will move the video back to your TV.