Situation:

• The system is having issues reading the Game Disc.
• Error messages and/or freezing during gameplay.
• Audio Problems (sound skips, static sound, or any other intermittent sound problems).
• Image problems (squares, lines or other shapes appearing on the screen, image choppy or skipping, dots, any other intermittent image problems).

Note: This game utilizes a dual-layer disc which has a large memory capacity. A very small percentage of Wii consoles may have trouble consistently reading data off this large capacity disc if there is contamination on the lens of the disc drive.

If the problem is occurring with multiple game discs, click here for general Wii troubleshooting information.

What To Do:

• Check the non-printed side of the Game Disc for any dirt or damage.
  • If the game looks significantly damaged, such as with scratches or cracks, it will need to be replaced. Please click here for our Game Disc replacement options.
  • If the game looks dirty (fingerprints, smudges), try cleaning the Game Disc. (How To)

Situation not resolved:

If you are still seeing error messages, there may be a problem with your Wii console and the system will need to be repaired. Click here to begin the repair process.

Related Articles:
Issues with Multiple Discs

Situation:

• The system is displaying the error message "You have been disconnected from other players"

Information:

• Only cable, DSL, or fiber optic Internet connection types are compatible with the Nintendo Wi-Fi Connection.
• This error indicates that the Wi-Fi Connection servers are unable to find a compatible match, or a match was interrupted due to a problem with the connection between players.
• Click here for troubleshooting tips to help maintain a consistent connection.

Situation:

• Spectator Mode is unavailable or does not connect

Information:

• From time to time and for varying reasons, this option may not appear, even if it has before.
• Wait 24 hours. The option should appear or reappear on its own.

Situation Not Resolved:

If this option does not appear after 24 hours, please call 1-800-255-3700 for assistance.

Situation:

• The system is having issues connecting or staying connected during Wi-Fi game play

Information:

At times, the servers may experience a high amount of traffic, after which many issues will resolve themselves. It can take a couple of minutes to seek out and find compatible matches, so be sure to wait long enough before choosing to stop seeking for other players.

The following tips may help improve the internet connection:

• Only cable, DSL, or fiber optic Internet connection types are compatible with the Nintendo Wi-Fi Connection.

• Make sure the router has the latest firmware installed. Visit the router manufacturer's website to look for any updates for the specific model.

• Change the router channel setting to 1 or 11. Click here for information about changing your router's settings.

• Try to set up "With Friends" matches instead of "With Anyone" to connect with players you have exchanged Friend Codes with.

Situation Not Resolved:

If the game is still experiencing connection issues, visit techforums.nintendo.com for additional assistance.

Situation:

• The Wii remote does not respond in Super Smash Bros Brawl only
• Can't get past the "Create a new save file?" screen

Information:

Controller configurations are based on the type of controller being used.

For the Wii Remote without Nunchuk, hold the Wii Remote sideways with the +Control Pad to the left and the 1 and 2 buttons to the right. The 2 button will function as the selection button.

When the Nunchuk is plugged in, the A button is assigned as the selection button.

More information on the different controller configurations can be found on page 5 of the game's instruction manual.

Situation:

• The system locks up when attempting to install the Wii System Update from the Super Smash Bros Brawl game disc

What To Do:

1. Unplug the Wii console's AC Adapter from the wall.
2. Wait a few seconds and plug the AC Adapter back into the wall.
3. Power the Wii console back on and try to play Super Smash Bros Brawl again to restart the update.

Situation Not Resolved:

If the console is unable to complete the system update, call 1-800-255-3700.

Situation:

• The system is having issues reading the Game Disc.
• Error messages and/or freezing during gameplay.
• Audio Problems (sound skips, static sound, or any other intermittent sound problems).
• Image problems (squares, lines or other shapes appearing on the screen, image choppy or skipping, dots, any other intermittent image problems).

Note: This game utilizes a dual-layer disc which has a large memory capacity. A very small percentage of Wii consoles may have trouble consistently reading data off this large capacity disc if there is contamination on the lens of the disc drive.

If the problem is occurring with multiple game discs, click here for general Wii troubleshooting information.

What To Do:

• Check the non-printed side of the Game Disc for any dirt or damage.
  • If the game looks significantly damaged, such as with scratches or cracks, it will need to be replaced. Please click here for our Game Disc replacement options.
  • If the game looks dirty (fingerprints, smudges), try cleaning the Game Disc. (How To)

Situation not resolved:

If you are still seeing error messages, there may be a problem with your Wii console and the system will need to be repaired. Click here to begin the repair process.

Related Articles:
Issues with Multiple Discs

Thank you for playing Nintendo products. We have identified an issue with Metroid Other M, which was released on August 31, 2010. While this happens in only rare instances, we sincerely apologize for any inconvenience this issue may have posed to our players.

Situation:

• There is a door in Sector 3 that cannot be unlocked and opened. It remains red and locked, making it impossible to advance in the game.

Location of the Door:

The door that remains red and locked is located in the basement of the Desert Refinery in Sector 3. After defeating the crustacean boss enemies located on the top level of the Desert Refinery, an elevator appears that goes down to this area. The door can be found on the other side of the wall from the three Grapple Points.

The Cause of This Problem and How to Avoid It:

This sequence of events will cause the door in Sector 3 to remain locked:

1. In the room after the large lava area in Sector 3, battle the Space Pirates to unlock the Ice Beam.
2. Proceed to the second room ahead.
3. Defeat the enemies with spiked, purple legs to unlock the door at the end of the room.

• To create the issue: Do not go through this door and instead backtrack to the room where the Ice Beam was obtained. Continuing to play from here creates the issue.
• To avoid the issue: Proceed through the door that was just unlocked at the end of the room before doing any backtracking to any previous rooms.

FIXING THE ISSUE:

If you are experiencing this issue, please call 1-800-255-3700 for repair options. Representatives are available from 6:00 am to 7:00 pm (PST) seven days a week.

Situation:

• The system is having issues reading the Game Disc.
• Error messages and/or freezing during gameplay.
• Audio Problems (sound skips, static sound, or any other intermittent sound problems).
• Image problems (squares, lines or other shapes appearing on the screen, image choppy or skipping, dots, any other intermittent image problems).

Note: This game utilizes a dual-layer disc which has a large memory capacity. A very small percentage of Wii consoles may have trouble consistently reading data off this large capacity disc if there is contamination on the lens of the disc drive.

If the problem is occurring with multiple game discs, click here for general Wii troubleshooting information.

What To Do:

• Check the non-printed side of the Game Disc for any dirt or damage.
  • If the game looks significantly damaged, such as with scratches or cracks, it will need to be replaced. Please click here for our Game Disc replacement options.
  • If the game looks dirty (fingerprints, smudges), try cleaning the Game Disc. (How To)

Situation not resolved:

If you are still seeing error messages, there may be a problem with your Wii console and the system will need to be repaired. Click here to begin the repair process.

Related Articles:
Issues with Multiple Discs

Situation:

• Issues with connecting online with others while playing an Electronic Arts (EA) game (such as Madden, Tiger Woods, etc.).

What to Do:

If you are attempting to play an Electronic Arts game online against other players, but are experiencing connection issues such as "Connection could not be established" errors, please try the following:

• In order to successfully establish an online connection with other players, UDP port 3658 on your router or gateway must be open. For assistance with accessing your router settings and opening this UDP port, try our online Technical Support Forums.

Still not resolved:

For additional assistance with playing Electronic Arts' games online, please visit EA's support site at http://support.ea.com.

Situation:

• The system is having issues reading the Game Disc.
• Error messages and/or freezing during gameplay.
• Audio Problems (sound skips, static sound, or any other intermittent sound problems).
• Image problems (squares, lines or other shapes appearing on the screen, image choppy or skipping, dots, any other intermittent image problems).

Note: This game utilizes a dual-layer disc which has a large memory capacity. A very small percentage of Wii consoles may have trouble consistently reading data off this large capacity disc if there is contamination on the lens of the disc drive.

If the problem is occurring with multiple game discs, click here for general Wii troubleshooting information.

What To Do:

• Check the non-printed side of the Game Disc for any dirt or damage.
  • If the game looks significantly damaged, such as with scratches or cracks, it will need to be replaced. Please click here for our Game Disc replacement options.
  • If the game looks dirty (fingerprints, smudges), try cleaning the Game Disc. (How To)

Situation not resolved:

If you are still seeing error messages, there may be a problem with your Wii console and the system will need to be repaired. Click here to begin the repair process.

Related Articles:
Issues with Multiple Discs

Situation:

• The system is having issues reading the Game Disc.
• Error messages and/or freezing during gameplay.
• Audio Problems (sound skips, static sound, or any other intermittent sound problems).
• Image problems (squares, lines or other shapes appearing on the screen, image choppy or skipping, dots, any other intermittent image problems).

Note: This game utilizes a dual-layer disc which has a large memory capacity. A very small percentage of Wii consoles may have trouble consistently reading data off this large capacity disc if there is contamination on the lens of the disc drive.

If the problem is occurring with multiple game discs, click here for general Wii troubleshooting information.

What To Do:

• Check the non-printed side of the Game Disc for any dirt or damage.
  • If the game looks significantly damaged, such as with scratches or cracks, it will need to be replaced. Please click here for our Game Disc replacement options.
  • If the game looks dirty (fingerprints, smudges), try cleaning the Game Disc. (How To)

Situation not resolved:

If you are still seeing error messages, there may be a problem with your Wii console and the system will need to be repaired. Click here to begin the repair process.

Related Articles:
Issues with Multiple Discs

Situation:

• Can't get past the screen prompting to insert the Wii MotionPlus and/or Nunchuk accessories.

What to do:

• The Legend of Zelda: Skyward Sword requires the Nunchuk and Wii MotionPlus / Wii Remote Plus. To progress past this screen, you will need either:

  • A Wii Remote Plus (RVL-036) with Nunchuk (RVL-004) attached

  OR

  • A Wii Remote (RVL-003) with the Wii MotionPlus (RVL-026) and Nunchuk (RVL-004) accessories attached

Related Articles:
How to Connect the Nunchuk
Installing the Wii MotionPlus

Thank you for choosing Nintendo’s products, we hope you have enjoyed them.

The Legend of Zelda: Skyward Sword™ was released for the Wii™ console on November 20, 2011. It has since come to our attention that if a specific sequence of actions are performed when completing the Song of the Hero quest, further progress in the game can't be made. This prevents the player from being able to complete the game.

The following provides information on how to prevent this from occurring, and how to resolve the situation if it has occurred. We are deeply sorry for any inconvenience caused by this issue.

How to prevent this situation from occurring:
To complete the Song of the Hero quest, the player must visit three different locations to collect three dragon songs. To prevent the situation where the game can no longer be completed from happening:

Complete the quests in Faron Woods or Eldin Volcano first.
Do not go to the Lanayru Desert first.

If the Thunder Dragon's Song from the Lanayru Desert has already been collected first, do not talk to a Goron named Golo until the other songs have been collected. (Golo is found at the entrance to Lanayru Mine.)

What prevents the game from being completed?
In the quest for the Song of the Hero, if the Thunder Dragon Song in the Lanayru Desert is collected first and Golo the Goron is spoken to before the other songs are collected, the cut scenes that start the sequences to get the songs in the other areas won't occur. This prevents being able to make any further progress in the game.

What to do if you are experiencing this situation:
If your Wii console is connected to the Internet (how to), we are able to repair your saved data. Please follow the steps below to download "The Legend of Zelda Skyward Sword Save Data Update Channel" and repair your save data.

Download "The Legend of Zelda Skyward Sword Save Data Update Channel" which is available under the "Wii Channels" category of the Wii Shop Channel.



Once your download is complete, "The Legend of Zelda Skyward Sword Save Data Update Channel" will appear on the Wii Menu. Activate the channel and follow instructions on the screen.

Important Notes!

• Only save data stored on the Wii console's internal memory can be repaired using the channel. If you have save data on an SD card, please move the save data to the Wii console's internal memory and follow the steps above.
• If you are past the point where this situation occurs, it is not necessary to download and use this channel.

If your Wii console is not connected to the Internet, we are able to repair your saved data. For information on how to send your save data to Nintendo, please call 1-800-255-3700.