Situation:

• The Amazon Instant Video application is not appearing in the Wii Shop Channel.

What to do:

1. Ensure your Wii country setting is set to your appropriate country of residence. (How To)
2. Accept the User Agreements from the Internet settings. (How To)
3. Return to the Wii Shop Channel and attempt to download the Amazon Instant Video application again.

Situation Not Resolved:

• If the Amazon Instant Video application is still not appearing on the Wii Shop Channel, please call 1-800-255-3700 for further assistance.

Situation:

• When making a purchase on Amazon Instant Video you are asked to enter a 5-digit PIN.
• When bypassing Amazon Instant Video Parental Controls, you are asked to enter a 5-digit PIN.

What to do:

• When making purchases through Amazon Instant Video, or when attempting to bypass Amazon Instant Video Parental Controls, Amazon requires you to use your
  5-digit Amazon Instant Video PIN. This PIN is different than the Wii Parental Control PIN.
• Follow the on-screen prompts and use the on-screen keyboard to enter your Amazon Instant Video PIN.

Still Not Resolved:

• If you require assistance with you Amazon Instant Video PIN, please visit www.amazon.com for additional support.

Situation:

• Streaming video quality is low or poor.
• Video image appears blocky or pixelated.

What to do:

• Power cycle your home network by performing the following steps:

1. Unplug the power from your modem and router.

2. After 30 seconds, plug the power back into your modem and wait for the modem to restart.

3. Once the modem restarts, plug the power back into your wireless router and wait for the modem to restart.

• Once your network devices restart, attempt to watch your video again.

• Ensure that no other devices or applications are utilizing bandwidth on your network (e.g. other electronics streaming content, performing downloads, etc). After disabling any devices or applications using your network's Internet connection, attempt to watch your video again.
• Using a PC on your home network, check your current download speeds by visiting one of the following sites:
  • http://linksys.speedtest.net/
  • http://www.speedtest.net/
  • Most video services are able to stream content consistently with download speeds above 1.0Mbps. If your download speeds are lower than this, contact your Internet service provider for further assistance.

• Still not working? Wireless interference may be may be causing your Wii console's Internet connection to slow down or time out. Use our wireless interference troubleshooting to ensure a strong wireless signal, and attempt to watch your video again. (How To)

Still Not Resolved:

• If the issue persists, please call 1-800-255-3700 for assistance.

Situation:

• Video playback pauses often.
• Video playback takes an extended amount of time to load after stopping.

What to do:

• Power cycle your home network by performing the following steps:

1. Unplug the power from your modem and router.

2. After 30 seconds, plug the power back into your modem and wait for the modem to restart.

3. Once the modem restarts, plug the power back into your wireless router and wait for the modem to restart.

• Once your network devices restart, attempt to watch your video again.

• Ensure that no other devices or applications are utilizing bandwidth on your network (e.g. other electronics streaming content, performing downloads, etc). After disabling any devices or applications using your network's Internet connection, attempt to watch your video again.
• Using a PC on your home network, check your current download speeds by visiting one of the following sites:
  • http://linksys.speedtest.net/
  • http://www.speedtest.net/
  • Most video services are able to stream content consistently with download speeds above 1.0Mbps. If your download speeds are lower than this, contact your Internet service provider for further assistance.

• Still not working? Wireless interference may be may be causing your Wii console's Internet connection to slow down or time out. Use our wireless interference troubleshooting to ensure a strong wireless signal, and attempt to watch your video again. (How To)

Still Not Resolved:

• If the issue persists, please call 1-800-255-3700 for assistance.

Situation:

• The Wii is unable to use any Check Mii Out Channel functions.

What to Do:

If receiving error codes whenever trying to do something on the Check Mii Out Channel (i.e. post a Mii, enter a contest, change the Mii Artisan, etc.), this indicates that the channel data doesn't match the console. This could happen if the system was sent in for repair and we had to transfer the data but weren't able to keep it associated to the console for one reason or another, or if the Check Mii Out Channel save data was transferred from another console or from the same console after reformatting.

The only way to resolve this problem is to delete the Check Mii Out Channel save data from the data management screen (not the channel management screen).

Situation:

• An error message is received on the Check Mii Out Channel stating, "The Mii you assigned as your Mii Artisan has been erased."

What to Do:

This means that the Mii Artisan has been deleted from the Mii Channel. A new Mii must be selected as the Mii Artisan before the Check Mii Out Channel can be used again.

Situation:

• An error message is received on the Check Mii Out Channel stating "You can’t post a Mii you’ve received from someone else."

What to Do:

This message will appear if a Mii is chosen that was not created on the console. This message could appear if the console was sent in for repair and the Mii data had to be transferred to a new console.

The Mii will need to be re-created from the Mii Channel in order to use it.

Situation:

• An error message is received on the Check Mii Out Channel stating "You cannot submit this Mii."

What to Do:

This message appears when a Mii is submitted that was not created on the console. This message could appear if the system was sent in for repair and the Mii data had to be transferred to a new console.

The Mii will need to be re-created from the Mii Channel in order to submit it for a contest.

Situation:

• An error message is received on the Check Mii Out Channel stating "Sorry, but you can’t assign a Mii someone else sent you to be your Mii Artisan."

What to Do:

This message appears when a Mii is assigned that was not created on the same console as the Mii Artisan. This message could appear if the system was sent in for repair and the Mii data had to be transferred to a new console.

The Mii will need to be re-created from the Mii Channel in order to use it as the Mii Artisan.

Situation:

• An error message is received on the Check Mii Out Channel stating, "The current settings do not allow WiiConnect24 to be used."

What to Do:

The Check Mii Out message service uses WiiConnect24. In order to receive messages about the Check Mii Out Channel, WiiConnect24 will need to be turned on. For information on working with WiiConnect24, please click here.

Situation:

• An error message is received on the Check Mii Out Channel stating "You are unable to use the Check Mii Out Channel. Please download the newest version of the Check Mii Out Channel from the Wii Shop Channel." It may also appear as Error code 252103

What to Do:

A new version of the Check Mii Out Channel became available on January 30, 2008. In order to use the Check Mii Out Channel, the newest version will need to be downloaded from the "Wii Channels" section of the Wii Shop Channel. The download is available at no cost.

Situation:

• An error is received when trying to add more than six Mii characters to the Everybody Votes Channel.

What to Do:

There is a limit of six individual Mii characters that can be set up on each Wii console for the Everybody Votes Channel, and only Mii characters in the Mii Plaza can be registered. Each Mii will be able to vote for each available poll question.

If unable to register additional Mii characters, verify how many Mii characters are already registered, and whether there are more Mii characters available in the Mii Plaza.

Situation:

• Unable to get a 5-day forecast for areas outside of the U.S. when using the Forecast Channel

What to Do:

The "5-day Forecast" feature is only available for locations within the U.S.

Related Articles:
Country Settings

Situation:

• The video and audio are out of sync

What to do:

• If this is happening only with one title, it may be something to do with that title. Please contact Hulu for further assistance.
• If this is happening with multiple titles, it may be an issue with the Wii console. See Delayed Video or Audio Reaction.

Situation:

• Hulu Plus doesn't appear in the Wii Shop Channel
• Unable to download Hulu Plus

What to do:

• If Hulu Plus is not appearing in the Wii Shop channel, this is usually because it is not available in your area.
• Click here to find out more about where Hulu Plus is currently available.

Situation:

• While watching videos on the Wii console, the content appears blurry or fuzzy
• Streaming content is blocky, skips, or lags during playback

What to do:

• Ensure that no other users or applications are utilizing bandwidth on your network (e.g. other electronics streaming content, performing downloads, etc).
• Point the Wii Remote at the screen to bring up the playback controls and select "Video Quality." Set it to lower quality to reduce slowdown caused by long load times.
• The recommended connection speed for Hulu Plus is 1.0 Mbps for optimal quality. Using one of the following websites, you can check your current bandwidth:
  • http://linksys.speedtest.net/
  • http://www.speedtest.net/

  If you are receiving less bandwidth than recommended, please contact your Internet Service Provider.

• Try Interference Troubleshooting. (How To)

Still Not Resolved:

• If you have already tried our troubleshooting and the performance of Hulu Plus is still slow, please call 1-800-895-1672 for assistance.

Situation:

• The error message, "Your Hulu Plus subscription allows you to watch one video at a time" appears when attempting to play videos.

What to do:

• Hulu Plus is designed to only stream content to one device at a time. Make sure any other devices connected to your Hulu Plus account, including your PC, cell phone, or other devices, are not currently streaming content.
• If you're not aware of any other devices streaming Hulu Plus content from your account, you can manage which devices are connected to your Hulu Plus account by visiting hulu.com/devices.

Still Not Resolved:

• If you've tried the steps above and it's still not working, please contact Hulu for additional support.

Situation:

• The error message, "Device activation requires a Hulu Plus subscription" appears when attempting to connect your Wii console to your account.

What to do:

• This message indicates you do not currently have a Hulu Plus subscription. Typically this message appears if you've logged into a Hulu account that does not have a Hulu Plus subscription associated with it.
• To sign up for a Hulu Plus subscription, please visit www.hulu.com/plus/wii.

Situation:

• The error message, "Please check the device code and re-enter it" appears when attempting to connect your Wii console to your Hulu Plus account.

What to do:

• The Device Code was entered incorrectly or has expired. Follow these steps to verify the Device Code:

  1. Select "Hulu Plus" from the Wii menu.
  2. Select "Yes" when asked if you're already a subscriber.
  3. Check that the device code that appears on the screen matches the one you've entered.

Related Articles:
How Do I Connect My Wii Console to My Hulu Plus Account?

Situation:

• The message, "Hulu Plus needs access to 32 blocks of space to run" appears when starting Hulu Plus on your Wii console.

What to do:

• This message is normal. It's there to notify you that you'll need free space on your Wii console's System Memory to create a save file.
• Select "yes, keep running" to continue.

Situation:

• One or more TV shows, episodes, or movies not appearing when viewing on the Wii console, but they appear on the Hulu Plus website.

What to do:

• Some content that is available to stream to the hulu.com website is unavailable to view on devices like the Wii console.
• When browsing content on the PC, look for this icon:

  

  This icon indicates the content is available to stream on your Wii console.

For more information, please visit http://www.hulu.com/plus.

Situation:

• An error message is received while using the Forecast Channel which states "Unable to download latest information. Please make sure WiiConnect24 is enabled."

What to Do:

In order to receive downloads for the Forecast Channel, the Wii console must be set to allow both WiiConnect24 and Standby Mode. For information on enabling these settings, please click here.

Situation:

• Unable to reply to a memo posted on the Message Board. The reply option isn’t there

Information:

The reply option isn't available because the message being viewed is a memo sent from the console, rather than a message sent from another console or an email address. Memos are created when you are sending a message to another person who uses the same Wii console as you. They are visible to anyone who has access to your Wii console, and they cannot be replied to. You must create a new Memo in order to post a response. (How to)

Situation:

• Wii Message Board messages are not being received with attachments

Information:

• The Wii Console is able to receive images in .jpg format. Any other types of images cannot be viewed and may be undeliverable.
• Some web-based email services format attached images in a way that is not compatible with the Wii console.

 

Situation:

• The Wii Message Board is receiving multiple messages sent from Nintendo

Information:

This issue is likely due to the Wii console being connected through a proxy server. Multiple messages can appear in the Wii's Message Board because the proxy server is assigning a new date for when the information was last modified. This is not an issue with the Wii console or Nintendo's servers.

What to Do:

• This issue can normally be resolved by updating to system menu 3.0. (How To)
• If connecting through a proxy server:

Try disabling the proxy server or connect the Wii console from outside of the proxy server. If you are unable to do so, you will need to contact your proxy administrator to request that they not change the modified date on objects received through the proxy. They may be able to disable this on a per domain or per user basis. If so, the administrator should disable this setting for the nintendowifi.net domain (including all subdomains).

• If unsure about connecting through a proxy server:

Try contacting the Internet Service Provider (ISP) to request that they not change the modified date on objects received through the proxy. The ISP may be able to disable this on a per domain or per user basis. If so, the ISP should disable this setting for the nintendowifi.net domain (including all subdomains).

Try leaving an unopened message in the WiiConnect24 message area. This may prevent additional emails from being delivered. If this does not work, consider turning off the WiiConnect24 messaging (how to) until the Wii can be used outside of a proxy server.

Situation:

• Unwanted promotional messages from Nintendo are appearing in the Wii Message Board.

What to Do:

• These messages are only sent to people who opted in to receive messages from the Nintendo Channel. Opt out of receiving these messages by selecting the "Opt Out" button on the message.

Situation:

• A Mii created in the Mii Channel is not being saved

What to Do:

• If unable to save other types of data (such as Messages), it is likely a save data issue.
• Go to the Mii channel and create a new Mii, then complete the following steps:

1. Once the Mii is created, verify that it shows up in the Mii Plaza.
2. Power off the console, then power it back on and go back to the Mii channel.

• If the Mii is still there, the console is able to save.
• If the Mii is not there, press the whistle icon to arrange the Mii characters to verify that it hasn't simply wandered off the screen.

3. If the Mii is not there, there is likely an issue with the Wii console's system memory, and the system will need to be repaired. Please click here for repair options.

Situation:

• An error message is received when trying to edit a Mii while using the Mii Channel

What to Do:

• Ensure the Mii was created on the Wii console it is being edited on. Mii characters imported from other Wii consoles cannot be edited.
• Ensure "Save and Quit" is being selected when editing is completed. If not, no edits will be saved.
• Go to the Mii channel and create a new Mii, then complete the following steps:

1. Once the Mii is created, verify that it shows up in the Mii Plaza.
2. Power off the console, then power it back on and go back to the Mii channel.

• If the Mii is still there, the console is able to save.
• If the Mii is not there, press the whistle icon to arrange the Mii characters to verify that it hasn't simply wandered off the screen.

3. If the Mii is not there, there is likely an issue with the Wii console's system memory, and the system will need to be repaired. Please click here for repair options.

Situation:

• The error message, "Your Internet connection has slowed. We are adjusting playback to avoid further interruption" appears while watching a video on the Netflix Instant Streaming Channel.
• While watching videos on the Wii console, the content appears blurry or fuzzy.
• Streaming content is blocky or lags during playback.

What To Do:

• Ensure that no other users or applications are utilizing bandwidth on your network (e.g. other electronics streaming content, performing downloads, etc).
• Netflix recommends a connection speed of at least 1.0 Mbps. Using one of the following websites, you can check your current bandwidth:

http://linksys.speedtest.net/
http://www.speedtest.net/

If you are receiving less bandwidth than recommended, please contact your Internet Service Provider.

• Try Interference Troubleshooting. (How To)

Situation Not Resolved:

If you have already tried our troubleshooting and the performance of the Netflix application is still slow, please call 1-800-895-1672 for assistance.

Situation:

• The Wii Console produces the error, "This Title Is Temporarily Unavailable" while streaming content from the Netflix Instant Streaming Channel

What to Do:

Try the title again in the next day or so.

Situation Not Resolved:

If you've already waited a few days and the title is still unavailable, please contact Netflix for further assistance.

Situation:

• Unable to select a specific city or region to view available news stories

Information:

Available news stories are limited by the feed provided by the Associated Press, and may not contain specific news for a particular city or region.

Situation:

• The video playback skips, is choppy, or stalls when using the Nintendo Channel

What to Do:

Because video is streamed to the Wii console in real time, any issues with the playback are likely caused by one of three things:

• Most common: There may be an issue with the home network, such as wireless interference. Please try our wireless home network troubleshooting for common solutions.
• If the video quality set to "High," try adjusting the quality down to normal. (How To)
• Due to a high amount of traffic, Nintendo's servers may be experiencing temporary issues. Please try to view the video again.

Situation:

• A message is received on the Nintendo Channel stating "There are no titles you can recommend."
• Games are not appearing in the Make a Recommendation screen.

Information:

• A game or channel must be played/used for one hour (based on the total time recorded in the "Today's Accomplishments" message on the Message Board) before it will become available to recommend. This message will appear if attempting to rate a game or channel, but have not spent more than an hour playing any game or using a channel first.
• Only games listed on the Nintendo Channel are available to recommend. Please note, Nintendo GameCube games are not tracked as part of this service.
• A game or channel can only be recommended once.

Situation:

• Cannot load image or video
• Photos and video displayed as a "?" in the preview mode

What to Do:

Photos and video displayed as a "?" in the preview mode are not compatible with the Wii console and cannot be viewed.

Sometimes files of a supported format will not display on the Photo Channel.

Related Articles:
Which File Types Are Compatible with the Photo Channel?

Situation:

• Thumbnails take a long time to load or load slowly

What to Do:

• The more images are stored on an SD card, the longer it will take for the thumbnails to load.
• Using an SD Card with slow transfer speed may result in longer load times. Try using SD Cards with faster transfer speeds.
• If the Wii console has not already been updated to Wii menu version 2.0U or higher, try updating the console. Version 2.0U and higher will facilitate faster loading of thumbnails.

Situation:

• Unable to save changes to photos made in the Photo Channel's "Fun" Modes

What to Do:

Changes made to photos or videos in Mood and Doodle modes can only be saved to the Wii Message Board, which saves them to the Wii console's internal memory. It is not possible to save over photos or videos stored onto an SD Card.

Related Articles:
How to Post Images to the Message Board

Situation:

• The Wii Fit Channel can't be installed from an SD Card onto the Wii Console

Information:

The Channel can only be installed on a Wii system that has had a copy of Wii Fit inserted into it at one point. The Channel can then either be installed from the disc, or from an SD Memory Card.

Situation:

• YouTube videos pause or stop during playback.

What to do:

• Ensure no other users or applications are utilizing bandwidth on your network (e.g. other electronics streaming content, performing downloads, etc).
• A download speed of at least 500Kbps is recommended for optimal video quality. Using a PC, you can run a bandwidth test from one of the following sites:
  • http://linksys.speedtest.net/
  • http://www.speedtest.net/
  • If your download speed does not meet the recommended 500Kbps, please contact your Internet service provider for further assistance with your Internet connection speed.

• If your Internet speeds are slow or inconsistent, you can try pausing the playback and allowing the entire YouTube video download prior to watching it.
• Check for any interference that may be weakening the wireless signal strength between your Wii and your wireless router or access point. (How To)

Still Not Resolved:

• If you have tried our troubleshooting and are still experiencing issues with streaming video, please call 1-800-255-3700 for assistance.

Situation:

• YouTube is not appearing on the Wii Shop Channel.

What to do:

1. Ensure your Wii country setting is set to your appropriate country of residence. (How To)
2. Accept the User Agreements from the Internet settings. (How To)
3. Return to the Wii Shop Channel and attempt to download the YouTube again. (How To)

Situation Not Resolved:

• If the YouTube is still not appearing on the Wii Shop Channel, please call 1-800-255-3700 for further assistance.