Nintendo of America

Troubleshooting

Welcome to our troubleshooting and support information for the Wii console. In order to provide you with the best troubleshooting information, please select the type of help you need from the list below. In the event troubleshooting does not solve the problem and your Wii console, accessory, or game needs to be repaired or replaced, we will provide you with the options available to you.

> Check Repair Status

What kind of issue are you experiencing?

• Error Codes
• Error Messages

• Wii System, Game Disc, and Accessory
  • All problems with Super Smash Bros. Brawl
  • "Unable to read the disc" / "Disc could not be read" Error Message
  • Can't get past "Language Select" screen
  • All Wii Remote issues (including how to use new Wii Remotes)
  • Cursor not appearing
  • Power
  • Picture and Sound
  • Accessories
  • "Insert Start Up Disc" Error Message
  • System Memory/Saving
  • Game Discs
  • Disc Slot Light
  • Physical Damage
  • Error codes
  • "Eject Disc" errors
  • Slow downloads and errors received during download
  • Wii Balance Board
  • Files or Channels displayed with one or more "?"
  • All Other
• Connecting Online
  • Error codes
  • Using a Wireless Router
  • Using the Nintendo Wi-Fi USB Connector
  • Using a Wired Router
  • Slow downloads and errors received while connecting
• Wii Shop Channel
  • Connecting to Wii Shop
  • Billing address issues
  • Missing previously-downloaded games
  • Purchasing issues
  • Wii Points Card redemption issues
  • Download times
  • Error when entering Wii Shop
• Wii Channels
  • Check Mii Out Channel
  • Disc Channel
  • Everybody Votes Channel
  • Forecast Channel
  • Internet Channel
  • Mario Kart Wii
  • Mii Channel
  • News Channel
  • Nintendo Channel
  • Photo Channel
  • Wii Fit Channel
  • Wii Shop Channel
  • Channels displayed with one or more "?"
• Message Board
  • "Message Board Data is Full" error
  • Can't reply to a "Memo"