Wii > Amazon Instant Video
Amazon Instant Video
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- About Amazon Instant Video
- Amazon Instant Video Overview
- Is an Amazon / Amazon Prime Account Required to Use Amazon Instant Video?
- What Are "Your Video Library" and "Your Watchlist?"
- Is Streaming Content in HD?
- What Are the Recommended Internet Speeds for Amazon Instant Video?
- In Which Countries Is Amazon Instant Video Available?
- How Can I Contact Amazon For Support?
- How To
- Troubleshooting
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About Amazon Instant Video
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How To
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Troubleshooting
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Amazon Instant Video Is Not Appearing in the Wii Shop Channel
Situation:
- The Amazon Instant Video application is not appearing in the Wii Shop Channel.
What to do:
- Ensure your Wii country setting is set to your appropriate country of residence. (How To)
- Accept the User Agreements from the Internet settings. (How To)
- Return to the Wii Shop Channel and attempt to download the Amazon Instant Video application again.
Situation Not Resolved:
- If the Amazon Instant Video application is still not appearing on the Wii Shop Channel, please call 1-800-255-3700 for further assistance.
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Is an Amazon / Amazon Prime Account Required to Use Amazon Instant Video?
Answer:
- Even without linking an Amazon.com account, you can browse Amazon Instant Video.
- However; to purchase, rent, or watch videos, you must first link your Wii to an Amazon.com account. (How To)
- If you have a valid Amazon Prime subscription, and you link your Amazon.com account to your Wii, you will have access to thousands of streaming movies and TV shows through Prime Instant Videos.
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Amazon Instant Video Overview
- Amazon Instant Video has over 145,000 videos including the latest movies and in-season TV episodes.
- Users who link their Wii console to their Amazon.com account can purchase, rent, and watch videos through the Amazon Instant Video application on the Wii.
- Additionally, users who have a valid Prime subscription can watch Prime Instant Videos (all Prime videos are clearly marked within the application) at no additional cost.
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What Are "Your Video Library" and "Your Watchlist?"
Answer:
- Your Video Library is a collection of all videos that have been purchased or rented on any Amazon-compatible device. All purchased or rented videos are automatically added to Your Video Library.
- Your Watchlist allows you to "bookmark" videos for easy access later. You can include any video in Your Watchlist, regardless of whether the video has been purchased or rented, or whether the video is Prime or not.
- Similar to Your Video Library, videos added to Your Watchlist on any Amazon-compatible device will be available on Your Watchlist when using Amazon Instant Video on the Wii.
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What Are the Recommended Internet Speeds for Amazon Instant Video?
Answer:
- When streaming videos over the Internet, faster Internet speeds generally result in higher video quality.
- For most video on demand services on the Wii, a download speed of 1.5Mbps or higher is recommended for a consistent playback experience.
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Is Streaming Content in HD?
Answer:
- No. The Wii console can display resolutions up to 480P.
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In Which Countries Is Amazon Instant Video Available?
Answer:
- Amazon Instant Video is only available in the U.S.
- For more information on the availability of Amazon Instant Video, please visit www.amazon.com.
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How Can I Contact Amazon For Support?
Answer:
- For questions and support related to your Amazon.com account or Amazon Instant Video content, click here to contact Amazon Customer Service.
- Additionally, you can e-mail Amazon Customer Service for support at
wii-aiv-feedback@amazon.com.
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How to Download Amazon Instant Video from the Wii Shop Channel
Description:
Step by step instructions on downloading Amazon Instant Video from the Wii Shop Channel.
What to do:
- If you haven’t already, set up an Internet connection on the Wii console. (How To)
- From the Wii Menu, select the Wii Shop Channel icon.
- After the Wii Shop Channel loads, select "Start Shopping."
- Select "Wii Channels," then "Amazon Instant Video."
- If Amazon Instant Video does not appear the Wii Channels list, click here.
- Select "Free – 0 Points" or "Redownload."
- Select either "Wii System Memory" or "SD Card", depending on where you would like to save the download.
- Next, select "OK," then "Yes" to begin downloading Amazon Instant Video.
- A screen will appear with Mario running across the screen and three blocks. Mario will hit the blocks as the download progresses.
- When the "Download successful" screen appears, select "OK" to return to the Wii Shop Menu.
- Press the HOME Button on your Wii Remote and select "Wii Menu," then "Yes" to return to the Wii Menu.
- Select the Amazon Instant Video icon to launch Amazon Instant Video.
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How to Link Amazon Instant Video for the Wii With Your Amazon.com Account
Description:
Step by step instructions on how to link Amazon Instant Video with your Amazon.com account.
What to do:
- After downloading the application, select the Amazon Instant Video icon from the Wii Menu and select "Start."
- Select "Register Your Device."
- A 5-character code will display on the screen.
- Using a PC, visit http://www.amazon.com/mytv and sign in with your Amazon.com account.
- Enter the 5-character code into the "Registration Code" box, and then select "Continue."
- Once complete, the Wii will display a message indicating the link was successful.
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How to Restrict Access to Amazon Instant Video with Parental Controls
Description:
Step by step instructions on configuring Wii Parental Controls to restrict access to Amazon Instant Video.
Applies To: Parental Controls Are Enabled
What to Do:
- Select the Wii button from the Wii Menu, select "Wii Settings," then select the right arrow to reach page 2.
- Select "Parental Controls," then "Yes" to change parental controls. When prompted, enter the PIN and select "OK."
- Select "Other Settings," then "OK" to adjust the Parental Controls settings.
- To block the use of Amazon Instant Video, select "Next" until the "Use of the Internet Channel and viewing of certain content which is not subject to game rating" option appears.
- Select "Restrict."
- Once all settings are complete, select "Confirm," then "Settings Complete" to accept the settings selected.
Applies To: Parental Controls Are Not Enabled
What to Do:
- Select the Wii button from the Wii Menu, select "Wii Settings," then select the right arrow to reach page 2.
- Select "Parental Controls," then "Yes" to use parental controls. Select "OK" three times, then create a PIN.
- Select "OK" twice, then enter the PIN again and select "OK." Select the up/down arrows to select a secret question, then enter the answer to the secret question and select "OK."
- Select "Other Settings," then "OK" to adjust the Parental Controls settings.
- To block the use of Amazon Instant Video, select "Next" until the "Use of the Internet Channel and viewing of certain content which is not subject to game rating" option appears.
- Select "Restrict."
- Once all settings are complete, select "Confirm," then "Settings Complete" to accept the settings selected and restrict Amazon Instant Video.
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You Are Prompted for a 5-digit PIN When Using Amazon Instant Video
Situation:
- When making a purchase on Amazon Instant Video you are asked to enter a 5-digit PIN.
- When bypassing Amazon Instant Video Parental Controls, you are asked to enter a 5-digit PIN.
What to do:
- When making purchases through Amazon Instant Video, or when attempting to bypass Amazon Instant Video Parental Controls, Amazon requires you to use your
5-digit Amazon Instant Video PIN. This PIN is different than the Wii Parental Control PIN. - Follow the on-screen prompts and use the on-screen keyboard to enter your Amazon Instant Video PIN.
Still Not Resolved:
- If you require assistance with you Amazon Instant Video PIN, please visit www.amazon.com for additional support.
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Amazon Instant Video Playback Quality Is Poor
Situation:
- Streaming video quality is low or poor.
- Video image appears blocky or pixelated.
What to do:
- Power cycle your home network by performing the following steps:
- Unplug the power from your modem and router.
- After 30 seconds, plug the power back into your modem and wait for the modem to restart.
- Once the modem restarts, plug the power back into your wireless router and wait for the modem to restart.
- Once your network devices restart, attempt to watch your video again.
- Ensure that no other devices or applications are utilizing bandwidth on your network (e.g. other electronics streaming content, performing downloads, etc). After disabling any devices or applications using your network's Internet connection, attempt to watch your video again.
- Using a PC on your home network, check your current download speeds by visiting one of the following sites:
- http://linksys.speedtest.net/
- http://www.speedtest.net/
- Most video services are able to stream content consistently with download speeds above 1.0Mbps. If your download speeds are lower than this, contact your Internet service provider for further assistance.
- Still not working? Wireless interference may be may be causing your Wii console's Internet connection to slow down or time out. Use our wireless interference troubleshooting to ensure a strong wireless signal, and attempt to watch your video again. (How To)
Still Not Resolved:
- If the issue persists, please call 1-800-255-3700 for assistance.
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Amazon Instant Video Playback Stops / Pauses / Buffers
Situation:
- Video playback pauses often.
- Video playback takes an extended amount of time to load after stopping.
What to do:
- Power cycle your home network by performing the following steps:
- Unplug the power from your modem and router.
- After 30 seconds, plug the power back into your modem and wait for the modem to restart.
- Once the modem restarts, plug the power back into your wireless router and wait for the modem to restart.
- Once your network devices restart, attempt to watch your video again.
- Ensure that no other devices or applications are utilizing bandwidth on your network (e.g. other electronics streaming content, performing downloads, etc). After disabling any devices or applications using your network's Internet connection, attempt to watch your video again.
- Using a PC on your home network, check your current download speeds by visiting one of the following sites:
- http://linksys.speedtest.net/
- http://www.speedtest.net/
- Most video services are able to stream content consistently with download speeds above 1.0Mbps. If your download speeds are lower than this, contact your Internet service provider for further assistance.
- Still not working? Wireless interference may be may be causing your Wii console's Internet connection to slow down or time out. Use our wireless interference troubleshooting to ensure a strong wireless signal, and attempt to watch your video again. (How To)
Still Not Resolved:
- If the issue persists, please call 1-800-255-3700 for assistance.
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