Nintendo of America

Troubleshooting - Power

1. Make sure you are using a licensed AC Adapter (the system's power cord). The name "Nintendo" should be molded into the actual AC Adapter unit. If it says "for use with Nintendo" it may be an unlicensed product Unlicensed products are not fully compatible with Nintendo systems and may not work correctly.
2. Make sure you are not using any game enhancing devices. Such devices are unlicensed and are not recommended by Nintendo, as they may not let your system function properly.
3. Firmly plug the AC Adapter into the AC Adapter port on the back of the Control Deck and firmly plug the AC Adapter into the wall outlet.
4. Make sure your wall outlet works. To check it, try plugging a lamp into the same outlet where your system was plugged in. Turn the lamp on the verify the outlet works. Also, make sure you are not using an outlet that is operated from a wall switch (if you do, make sure the wall switch is in the ON position).
5. Slide the Power Switch on the Control Deck to the ON position.
6. Check to ensure that the AC Adapter is not damaged (i.e., the dog chewed the cable). If it is damaged, you may want to purchase a replacement AC Adapter.

 

What to do if Troubleshooting doesn't help

Due to the age of the system, we no longer offer factory repairs directly from Nintendo. Please click here to find out what options are available for repair or replacement of your product. If you simply need to order parts or accessories, you may want to check out our Online Store. Nintendo's Online Store still carries many parts and accessories for our older products.