Troubleshooting - Video Problems

  • Alignment Problems

    If your screen is not centered properly, the image needs to be aligned. Access the Nintendo GameCube menu (hold the A Button as the system is being turned on) and select "screen position." You can adjust the screen position to better fit your TV screen as needed.

  • Black Bars

    Some games are created in the Letter Box format, which shows a black bar along the top and/or bottom of the TV screen. This is a programmed feature, not a defect. Please consult your instruction manual to see if this is the case for your game.

  • Frozen Screen

    1. Are you using any accessories that didn't come with your Nintendo GameCube? Unlicensed products are not fully compatible and may not work correctly. Try playing the game without the accessory.
    2. Turn the power OFF and then back ON and see if the problem continues.
    3. Remove the Game Disc. Examine it for cracks, dirt, or scratches. If dirty/scratched, clean the disc with a damp soft cloth and then reload the Game Disc, pressing down gently on the Game Disc until it locks on the center hub.
    4. Try another disc in your system. Be sure each disc has been examined and cleaned before inserting it. If the problem happens with only one game, see individual game disc troubleshooting.

    If these steps do not resolve the symptoms, please click here for more information.

  • Low Picture Quality (Component Video)

    If you feel the picture quality is not what you expected:

    1. Make sure that your hookup is correct.
    2. Remove any unlicensed products.
    3. If you are trying to display the game in progressive scan mode, in addition to the above, also:

      • Consult your television's instruction manual or contact the manufacturer to ensure that your TV is capable of displaying a progressive scan image.

      • Ensure that your game is set to the progressive scan mode. Access the progressive scan option by holding down the B Button when the system is turned on and select "YES" when the progressive scan message appears.

        Note: Not all Nintendo GameCube games are programmed to display a progressive scan picture. Check the game manual to determine if the game you are playing has this feature.

    If you feel that your picture quality is not as good as expected, note that some TV's have a feature that cleans up and optimizes the standard interlace mode of the TV image. The Nintendo GameCube Component Video Cable still provides a cleaner and richer picture than the Stereo AV cable, even if the progressive scan option is not used.

    If the interlace mode looks better, we recommend you discontinue use of the progressive scan feature of the game. To do this, access the progressive scan option by holding down the B Button when the system is turned on and select "NO" when the progressive scan message appears.

  • Scrambled Graphics (Component Video)

    1. Make sure that your hookup is correct.
    2. Make sure that you have chosen the correct input select on your TV.

    If these are both correct, one of two things may be happening:

    • Your TV may not have the ability to display a progressively scanned image even though it has the component video inputs. (you can check your television manual for information on your TV's ability to display a progressice scan signal.) To turn the progressive scan feature off, hold the B Button while turning on the Nintendo GameCube. When the message is displayed asking if you want to display in progressive scan mode, select "No." Your game manual can provide more information about turning the progressive scan option off.

    • You may have plugged in the yellow cable of the Stereo AV Cable into another input and have that input selected. This may result in a scrambled screen if the progressive scan mode of the game is turned on. Disconnect the yellow plug and then try a different input select.

    If the problem continues, try hooking up the system using the Stereo AV Cable.

    If these steps do not resolve the symptoms you are experiencing, please click here for more information.