White (or Other Color) Dot on the Screen

    Because the faceplate on a Game Boy micro is removable, dust and other small particles may find their way below the faceplate and onto the underside of the protective screen cover. If you find a speck or other foreign material under the faceplate, remove the faceplate and clean it with mild soapy water and allow it to thoroughly air dry before placing it back onto the Game Boy micro (it is recommended you put one of your other faceplates on the Game Boy micro during this process, to protect the screen).

    If cleaning off the faceplate did not help, and the dot is on the LCD screen itself:
    With a small number of Game Boy micro screens, one or two dots on the screen may appear to be "stuck" on a particular color, such as white or red. This effect is caused when a particular pixel (the dots that make up the screen) is not working properly. Even with the high quality standards set by LCD manufacturers, you will find this situation is common in many LCD devices (PC monitors, televisions, cell phones, etc.), and is within LCD manufacturers' specifications.

    It's important to understand that this issue will remain limited to the pixels you have already noticed. The problem will not get any worse and you should not expect to see the problem in any other areas of the screen.

    We suggest you use your system for a few weeks to determine whether this interferes with your enjoyment of game play. If, after using your system for awhile, you feel that this tiny dot is too distracting, the Game Boy micro does carry a one-year warranty. We are happy to inspect and, if necessary, fix your system at no charge within the warranty period.