Nintendo of America

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Game Boy micro - Start and Select Buttons Remain Red

It is normal for the Start and Select Buttons to be red when the system is running low on power. If the Start and Select buttons on your Game Boy micro remain red even when the system is plugged in or has been charged properly, please read the following troubleshooting steps.

    Troubleshooting Steps:

    1. Charge the Battery
      Try charging the unit fully before use, especially if you have the screen brightness and/or volume turned all the way up.

    2. Do the START and SELECT lights display when the AC Adapter is connected to a wall outlet?
      If not, link here for troubleshooting this symptom.

    3. If charging the battery does not work, try a different licensed AC Adapter
      If the lights don't display, try a different AC Adapter, if possible, to determine if perhaps the problem is with the adapter.

      • If a different AC Adapter works, you will need to get a replacement AC Adapter from our Online Store, or by calling our Consumer Service Department at 1-800-255-3700..
      • If a different AC Adapter doesn't work, or if a replacement AC Adapter is not available and the lights will not display, we recommend having your Game Boy micro repaired. Check out our convenient repair options.

    Note: Please be sure to include both the Game Boy micro and the AC Adapter with any repair.