Nintendo of America

What is the problem you are experiencing?

• Screen Problems:
  • Screen appears cracked (runny colors, blotchy screen)
  • Lines on the screen
  • Scratches on the upper screen
  • Scratches on the lower screen
  • Touch Screen problems
  • Screen is blank and the power light flashes slowly
  • White or (or other color) dot on the screen
  • Cleaning the screens
  • All other screen problems
• System and Game Problems:
  • Playing online (Nintendo Wi-Fi Connection)
  • Game freezes or locks up
  • Power/battery charging problems
  • Sound or microphone problems
  • Buttons are sticky
  • Liquid spilled in or on system
  • Game Card troubleshooting
  • Can't play multiplayer Game Boy Advance games
  • PictoChat
  • Need help with Nintendogs?
  • Help with Brain Age
  • Game is difficult to control while using the stylus
  • System doesn't recognize a game is inserted
  • Game Boy game doesn't fit
  • Game Card won't eject
  • Wireless and multiplayer problems
  • Game locks up, picture is scrambled or frozen, etc.