Nintendo DS Game Card Troubleshooting

 


 

  • Game freezes or locks up

    Occasional lockups with video games can happen from time-to-time and do not necessarily indicate a need for repair or replacement. If you are experiencing frequent lockups, or a particular game always locks up in the same area, please see the information below.

    • Make sure you are using only licensed accessories. Unlicensed products and accessories do not undergo Nintendo's testing and evaluation process. They may not work at all with our game systems, and they may have compatibility problems with certain games or accessories.
    • Check for visible contamination or foreign material on the connector pins of your Game Cards or Game Paks. If you see contamination or foreign material on a Game Card, please click here for replacement information.
    • If possible, try the Game Card in another Nintendo DS or Nintendo DS Lite. If the game works properly in another system, the problem is with your Nintendo DS Lite. Please check out our system repair options. If the game still does not work in another system, it is likely a problem with the Game Card. Please review our Nintendo DS Game Card replacement options to determine how to get your game replaced.

    If you are not able to try the game in another system, or the above troubleshooting steps haven't narrowed the problem down, it is impossible to determine for certain whether the problem is the Nintendo DS Lite or the Game Card. For repair information in Latin America, please click here.

     

  • System won't play Game Boy Advance Games
    If the system settings have been set to "Automatic Mode," a Game Boy Advance game will not play if a Nintendo DS Game Card is inserted in the system. You can still play a Game Boy Advance game by removing the DS Game Card, or you can hold down the Start button while powering on the DS to select the Game Game Boy Advance game from the main menu. You can also switch the DS system back to manual mode. For information on changing this setting, click here.
  • If the above information does not solve the problem, we recommend having your system repaired. Click here for repair options.

  • Can't play multiplayer Game Boy Advance Games
    The Nintendo DS Lite does not have a port for the Game Boy Advance Link Cable or Game Boy Advance Wireless Adapter. Because of this, there is no way to play multiplayer Game Boy Advance games that require these accessories for multiplayer action. If you wish to play multiplayer Game Boy Advance games, you may want to purchase a Game Boy Advance or Game Boy Advance SP.
  •  

  • Game Card will not eject:
    Press down on the top of the Game Card. It should spring up slightly, giving you enough of a grip to remove the card. If after doing this the Game Card still does not eject, your system will need to be repaired. Click here for repair options.
  •  

  • Problems with one game
    The following steps are for problems with a single Game Card, or if you only own one game. If more than one game is experiencing problems, please link here.

    Note: It is possible that the problem you have may be game play related. For example, if you cannot defeat a particular enemy, or are missing an item you need to complete an area, the problem is likely game play related and there is nothing wrong with your game. Please check our game play help for assistance.

    1. Check the list of specific game issues to see if there are any known problems for the game you are playing.
    2. Check for Unlicensed products. Make sure that you're using only licensed products with your Nintendo system. Unlicensed products are not tested for compatibility and may not work correctly with all games. Try playing the game without the unlicensed accessory.
    3. Inspect the connector pins of the the game. If they are bent, or contaminated with foreign material, the game may not work and may cause damage to the Nintendo DS system. If the connector pins appear damaged, click here for replacement options.
    4. Ensure the game is being loaded properly. Click here for step-by-step instructions on inserting and beginning a Nintendo DS game.
    5. If possible, try the Game Card in another Nintendo DS or Nintendo DS Lite. If the game works properly in another system, the problem is with your Nintendo DS Lite. Please check out our system repair options. If the game still does not work in another system, it is likely a problem with the Game Card. Please review our Nintendo DS Game Card replacement options to determine how to get your game replaced.

    If you are not able to try the game in another system and the other troubleshooting steps haven't narrowed the problem down, it is impossible to determine for certain whether the problem is the Nintendo DS or the Game Card. For repair information in Latin America, please click here.

  •  

  • Problems with multiple games:
    If you are having problems with more than one game, but are able to get at least one of your games to work, please use the information below.

    1. Check for Unlicensed products. Make sure that you're using only licensed products with your Nintendo system. Unlicensed products are not tested for compatibility and may not work correctly with all games. Try playing the game without the unlicensed accessory.
    2. Ensure the game is being loaded properly. Click here for step-by-step instructions on inserting and beginning a Nintendo DS game.
    3. If you are having difficulty playing wireless multiplayer games, click here.
    4. If you are having difficulty playing Game Boy Advance games on your Nintendo DS Lite because a Nintendo DS Game Card keeps starting up automatically, it is likely your system is set to "Automatic Start-up." Click here for information on changing this setting.

    Our experience shows that if at least one game works, the problem is likely not with the system. Please click here for repair options on Nintendo DS Game Cards. If you are having difficulty with Game Boy Advance games, please .

  •  

  • Problems with all games:
    If you are having problems with all of your games, please use the information below.

    1. Check for Unlicensed products. Make sure that you're using only licensed products with your Nintendo system. Unlicensed products are not tested for compatibility and may not work correctly with all games. Try playing the game without the unlicensed accessory.
    2. Ensure the games are being loaded properly. Click here for step-by-step instructions on inserting and beginning a Nintendo DS game.
    3. If you are only having difficulty playing wireless multiplayer games, click here.

    If the steps above do not solve your problem, your system will need to be repaired. Click here for repair options.

  •  

  • Game is difficult to control while using the stylus
    Because many Nintendo DS games use a new and innovative way to control the action on the screen by using a touch screen and stylus, some players may find it difficult or awkward to control their character in the game. Please consider the following if you are having difficulty with using the stylus:
    • Check the game's manual to see if there are alternative control settings that may work better for you. Many games feature several control settings -- some that may make using the stylus easier. There may also be settings that use the DS Lite's Control Pad and buttons only.
    • Give it time and practice. When Super Mario 64 was released for the Nintendo 64 back in 1996, it was one of the first games to introduce 3D environments and analog control. While many people may have found the new style of control awkward at first, Super Mario 64's graphics and controls went on to redefine the video game industry, as well as becoming one of the top-selling games of all time!
  •  

  • Game Boy Game doesn't fit
    Game Boy Color and original Game Boy games do not work with the Nintendo DS Lite. For more information, click here.
  •