System and Game Problems

Physical Damage:
• Screen appears cracked (runny colors, blotchy screen)
• Liquid spilled in system
• Buttons are sticky

Game Card and Game Pak Problems:
• Problems with playing Game Boy Advance games
• Difficulty inserting a Game Card into the system
• System doesn't recognize a game is inserted
• Game Card will not eject
• Game Boy games do not fit
• Problems with one game
• Problems with some games
• Problems with all games
• Wireless and multiplayer problems

Other:
• Language, Calendar, Clock, or other settings are wrong

 

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• Liquid spilled in system:
  If liquid of any kind has been spilled in the Nintendo DS system, remove the battery cover and battery and allow the system to dry. If a significant amount of liquid touched the battery, it must be replaced. Please contact your local retailers for battery replacements.

 

• System doesn't recognize a game is inserted:
  Make sure the Game Card or Game Pak is fully inserted by pressing firmly until you hear a "click." For installation assistance, click here. If you are attempting to play a Game Boy Advance game, but cannot get it started because a DS Game Card keeps booting up, please click here.

  If the above information does not solve the problem, we recommend having your system repaired. Click here for repair options in Latin America.

 

• Game Card will not eject:
  Press down on the top of the Game Card. It should spring up slightly, giving you enough of a grip to remove the card. If after doing this the Game Card still does not eject, we recommend you have your system repaired. Click here for repair options in Latin America.

 

• Game Boy Game doesn't fit
  Game Boy Color and original Game Boy games do not work with the Nintendo DS. For more information, click here.