Welcome to the Nintendo DS support area. Here you can find everything from setup assistance to repair information for Latin America. Scroll down to find the category you need assistance with, or use the drop-down menu below to find the category on this page.

Important note: This information only applies to the original style Nintendo DS (model NTR-001). If you have a Nintendo DS Lite (model USG-001), please click here.

Setup Assistance
Setup and Installation
This section provides information on properly setting up your Nintendo DS, as well as other connection and start up issues. What you'll find in this section:
Troubleshooting Assistance
Troubleshooting & Repairs
Is your system, accessory, or game not working correctly? This section can help you with your troubleshooting needs. If a repair is necessary, we will provide you with the available repair options at end the of the troubleshooting process.
Nintendo Wi-Fi Connection
The Nintendo Wi-Fi Connection service, which provides most online functionality for Nintendo DS and Nintendo DS Lite software titles, was discontinued. To learn more, click here.

To view our Nintendo Wi-Fi Connection support info, click here
Accessory Information

Need help installing a replacement battery pack, or can't find your stylus? Our accessories page can help you find or use accessories for the Nintendo DS.

> Go to accessories page

Multiplayer Assistance
A key feature of the Nintendo DS is its wireless multiplayer ability. From the built-in PictoChat, to Nintendo favorites like Metroid and Super Mario 64, the DS gives you the ability to link up with your friends....all without the use of wires.
PictoChat information
Need help sending or receiving messages, or have questions about PictoChat's features and use? Choose from the list below, or click here to see all topics.
System Settings
System Settings and Menus:
Need help adjusting the system settings of your Nintendo DS? Use the topics below for help.
Frequently Asked Question
Frequently Asked Questions
Have a question about using your system, but can't find the answer? Click here to view all the questions, or chose from the popular topics below.