Please use the list on the left to select the setting that you are having an issue with.
Internet Settings
For troubleshooting Internet connection issues, please click here to go to our Wi-Fi support.
System Menu Update
Please use the list on the left to select a topic.
Parental Controls
Please use the list on the left to select a topic.
Data Management
For any Data Management issue, click here.
Other Settings
For any other settings issue, click here.
System Update Fails, Unable to Access Nintendo eShop and System Settings
Information:
An Error Message is received during the system update, after which the Nintendo eShop and System Settings are inaccessible.
What To Do:
If this issue persists, please call us at 1-800-255-3700 for further assistance. Representatives are available seven days a week from 6 am to 7 pm Pacific time.
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Forgot Parental Control PIN
Description:
Instructions on retrieving a forgotten Parental Control PIN
What to do:
Select the System Settings icon on the HOME Menu, then tap "Open."
Tap "Parental Controls."
Tap "Forgot PIN."
If you do not know the answer to your Secret Question, tap "I Forgot."
In order to complete a PIN reset, you will need to contact Nintendo Consumer Service with the provided Inquiry Number (see below). Our hours are 6:00am - 7:00pm (PST), seven days a week. If you are located outside the US and Canada, click here for international support.
The screen below will appear. Look at the top of the upper screen to see the date your system is set to, and make sure it is today's correct date.
If the date is incorrect, it will need to be changed in order for us to assist you (how to).
Type your eight-digit Inquiry Number in the box below and click "Continue."
Note: You must contact us on the same day that you get your Inquiry Number from the Nintendo 3DS.
For assistance connecting your Nintendo 3DS online, please click here to go to our Wi-Fi support information.
Signature Submitted for Parental Consent Was Rejected
Situation:
The signature submitted through the Child Online Privacy Protection restriction was rejected.
What to Do:
Signatures are processed on a case by case basis to ensure only legitimate requests are approved. If a signature was rejected, the process should be restarted. (How To)
If a number of submission attempts have been rejected, for the quickest response, send questions or concerns to notifyparent@noa.nintendo.com.
