Please use the list on the left to select the application or feature that you are having an issue with.
Mario Kart 7
Please use the list on the left to select a topic.
AR Games
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Face Raiders
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Ridge Racer 3D
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Preinstalled Software (Games, Applications)
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Mario Kart 7 Is Not Recognizing the Update
Situation:
Mario Kart 7 is not recognizing that an update has been downloaded to the system.
What to do:
Perform a system update to ensure that you have the most up-to-date version. (How To)
The system will need to have a menu version of 4.1.0-8U or higher to use the Mario Kart 7 Update. (How to Verify the Menu Version)
Re-download the Update from the Nintendo eShop. (How To)
The Update data is saved to the SD Card and appears in the "Add-On Content" section of the system's Data Management area. If this data has been erased or if the SD Card has been removed or exchanged, the game's Online modes will not be accessible until the Update is downloaded again.
If the "Online Interaction" setting has been restricted, you will not be able to use the Online modes until the restriction is removed.
Verify that the User Agreements have been accepted. (How To)
Still Not Resolved:
If the software is still unable to recognize the update, there may be an issue with the system or the game that will need to be repaired. Please call 1-800-255-3700 so that we can assist you further.
Print the AR Cards. These print outs provide the same functionality as the AR cards and can be used as replacements.
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Unable to Read AR Cards
Situation:
The Nintendo 3DS cameras are not recognizing the AR Card
Important Note! You must start AR Games using the Question Mark Card.
What to do:
Check the distance and the angle from the AR Card. The Nintendo 3DS system should be 14 inches away and be held at a 30 degree angle relative to the card.
Make sure the card is centered on the screen.
Make sure the game play area is well-lit.
Make sure a bright light source is not reflecting off the card.
These symptoms are not the result of a broken or defective unit, so a repair or replacement will not stop this from happening.
Continue to experiment with the suggested tips above to see if you can resolve the issue.
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System Freezes
Situation:
The system is frozen (locked-up), or continues to freeze after being powered off and powered on.
What to do:
Press and hold the POWER Button down until the system powers off.
Power the system back on.
General system stability can be improved by applying the latest system update. Try applying the latest system update and see if the issue improves. (How to)
If the Nintendo 3DS only freezes when using a specific game or application downloaded from the Nintendo eShop, check the Nintendo eShop for an update. (How to)
If an update is not available, use the Nintendo 3DS Download Software Repair Tool to check the game or application for errors and repair if necessary. (How to)
Even if no errors are found, you can choose to run the repair tool.
Start the game or application again to see if the problem is still happening.
Still Not Resolved:
If the system is still freezing or locking up after performing the update, the system will need to be repaired. Click here to determine repair or replacement options for the system.
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Important Notice Concerning Ridge Racer 3D
Accompanying a previous system update that was made available on June 6, 2011, it was confirmed that under certain circumstances when making a selection before the race starts in "Grand Prix" in "Single Play" mode of the Ridge Racer 3D game, the screen sometimes freezes. To solve this issue, please download the most current system update (How To).
We apologize for any inconvenience.
Nintendo
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Preinstalled Software Is Missing or Deleted
Situation:
Pre-installed software included with a Nintendo 3DS or Nintendo 3DS XL is either missing from the system or was accidentally deleted from the SD Card.
Notes:
The software should appear on HOME Menu when the system is first turned on.
Pre-installed software that has been deleted from the SD Card can be re-downloaded from the eShop at no cost.
What to do:
Remove and reinsert the SD Card in the system. If the SD Card has come loose, the system may not be able to see the data on the card.
Connect to the Nintendo eShop and re-download the game. (How To)
If the SD Card has been changed, or if the game was deleted from the SD Card, the game will need to be re-downloaded from the Nintendo eShop.
Free Internet access is available to Nintendo 3DS owners through any Nintendo Zone location.
Situation Not Resolved:
If the steps above do not resolve the problem, we will need to research your issue further. Please contact us by calling 1-800-255-3700.
