
of the system that you are having an issue with.
Please use the list on the left to select a topic.
Information:
The system's Parental Controls can restrict the following features or settings:
- Software Rating – Restrict the use of Nintendo 3DS and Nintendo DSi software based on ESRB ratings. *These restrictions do not apply to Nintendo DS Games.
- Internet Browser – Restrict the use of the Internet browser.
The Internet browser is available through the current system update. Click here for information about peforming the system update.
- Nintendo 3DS Shopping Services – Restrict the use of credit cards, prepaid cards, and online content purchased in the Nintendo eShop.
The Nintendo eShop is available through the current system update. Click here for information about peforming the system update.
- Display of 3D Images – Make all images display in 2D only.
- Sharing Images/Audio/Video – Restrict the wireless transmission of photos, sounds, animations, and data.
- Online Interaction - Restrict the exchange of data between users who are not friends and the ability to participate in online play via the Internet. This restriction does not work with Nintendo DS software.
- StreetPass – Restrict communication with other users of StreetPass. This feature is not available on Nintendo DS and Nintendo DSi software.
- Friend Registration – Restrict the registration of friends.
- DS Download Play – Restrict the use of DS Download Play.
- Viewing Distributed Videos – Restrict Nintendo Video application content with an age rating of 13 and over.
- Child Online Privacy Protection – Obtains parental consent for the online collection, use, or disclosure of personal data from children under the age of 13.
Related Articles:
How to Setup Parental Controls
How to Reset Parental Controls
Forgot Parental Control PIN
Let's get you connected!
- Important Note:
The Internet browser is available through the current system update. Click here for information about performing the system update.
A broadband Internet connection and wireless router are required. Follow the steps below to get connected.
Trying to connect online with an original Nintendo DS game? Click here!
- Turn on your Nintendo 3DS and access the System Settings by tapping the wrench icon.

- Tap "Internet Settings."

- Tap "Connection Settings."

- Tap "New Connection."

- Tap "Manual Setup."

- Tap "Search for Access Point."

- The Nintendo 3DS will search for any wireless networks within range. Once it is finished searching, it will display the names of all the wireless networks it finds.



- Look for your wireless network. (If you're not sure which is yours, or you don't see any wireless networks, click here.)
- What to do next will depend on the "lock" icon you see next to your network on the Nintendo 3DS. Click the image below that matches the lock icon you see on the screen of your Nintendo 3DS.
- Use the keyboard that appears on the lower screen to enter your security key and tap "OK" when finished.

- Tap "OK" to save your settings.

- Tap "OK" again to begin a connection test.

- The connection test was successful - Your Nintendo 3DS is now connected online. Click here to find out what's next!
- The connection test was not successful - If the test was not successful, you will receive an error code. Try our error code lookup where we have detailed information on many common error codes.
-
WEP / WPA Security - Your wireless network is secured with WEP or WPA and requires a security key.
| Don't know your router's security key? | ||
| Let us help you find your router's security key. Select the brand of your router below and we'll provide you with the default information for that brand! | ||
Enter your WEP / WPA key
Related Articles:
Error Code Lookup
The Internet browser is available through the current system update. Click here for information about peforming the system update.
For information about the Internet browser, click here.
To get the latest available features as well as the most current enhancements to the Nintendo 3DS system's performance, we recommend downloading the most current System Update.
(For the latest information on Nintendo 3DS System Updates, click here!)
Important! Your Nintendo 3DS must be connected to the Internet to perform these steps. (How to)
What to do:
- Turn on your Nintendo 3DS and access the System Settings by tapping the wrench icon.
- Tap "Other Settings."

- Tap the right arrow three times to reach page "4."

- Tap "System Update."

- Tap "OK."

- Tap "I Accept."

- Tap "OK" to begin the update.


- It may take several minutes for the System Update to download. If you feel the update has stopped downloading, you can safely turn off the Nintendo 3DS and repeat these steps to try again.
Related Articles:
System Updates and FeaturesHow to Tell Which Menu Version You Have
Download Hangs, Freezes, Etc.
Error Message: An Error Occurred. Unable to Update
Description:
Step by step information on setting up the Netflix Application for the Nintendo 3DS.
Important Note!
If you haven't already, you will need to connect your Nintendo 3DS online. (How To)
What to Do:
- If you don't already have a Netflix account, you will need to sign up for one at http://www.netflix.com (U.S.) or http://www.netflix.ca (Canada). (How To)
- After you've got an account, you will need to download Netflix Instant Streaming for the Nintendo 3DS from the Nintendo eShop. (How To)
- Once Netflix has been downloaded, you will need to activate your Nintendo 3DS on your Netflix account.(How To)
- When these steps are complete, you can instantly watch TV shows and movies on your Nintendo 3DS system.
Related Articles:
How to Add Titles to the Instant Queue
How to Remove Titles from the Instant Queue






