| Nintendo - Customer Service | Wii Remote Wrist Strap Replacement

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Wii Remote Wrist Strap Replacement Request Form

NOTE: The following wrist strap replacement information applies to certain Wii video game systems and individually sold Wii Remotes purchased before December 31st, 2006.

Nintendo is offering to replace the original version of the wrist straps for the Wii Remote with a newer version. Because Wii consoles shipped starting in early December already utilized the newer version of the strap, you will need to determine which version of the strap you have before ordering a replacement. To view the difference between the original and the new version of the strap, please click here.

If you have an original version of the strap, please complete the form below to get a replacement (also, to ensure you continue to have a fun & safe experience, please read our Safety Information for Playing Wii by clicking here).

Latin American users - Please click here for replacement information for your region
Usuarios de Amrica Latina - Por favor hacer clic aqu para obtener informacin de reemplazo para su regin

Please note, it may take a few days for your order to be processed. Once your replacement wrist strap has shipped, you will receive a confirmation email from Nintendo. After that point, it may still take another 5 to 9 days for delivery depending on your location. Please do not contact Nintendo regarding your replacement wrist strap until after that time period has passed.

We apologize for any inconvenience and appreciate your interest in our products.

Address Info:
First Name:           Last Name:
    
Address:
City:   State:   Zip / Postal Code:   Country:
     
Phone Number:         E-mail*: Confirm E-mail*:
( )        

System Info:
Serial Number:**            Number of straps needing replacement:
                            

* A valid e-mail address is recommended so that we can provide you a part order confirmation email, as well as status information regarding your order. Please note that your e-mail address will only be used by Nintendo to send you business-related communications (e.g., your order status). Nintendo does not sell or rent any personal information. Please see our Privacy Policy for more information.
If your email account has a restriction for Spam, please update your account to accept mail from replorders@noa.nintendo.com. This will help to ensure you receive the email which provides packaging and shipping information.

** The serial number can be found on the back of the Wii console system. It begins with two letters, followed by several numbers. If you do not have access to your Wii console's serial number right now, please wait to place your order until you're able to locate it.