Nintendo of America
support.nintendo.com
Get your Nintendo Wii repair started in 5 easy steps
A repair is recommended:
Based on the problem your system is experiencing, it appears your Wii console needs to be repaired. In order to determine the available repair options for your system, please select the region* where you live and click "Start Repair":
*Outside of the US or Canada? Residents of Latin America can start here for their repair options. For all other regions, click here.
About our Repair Process
- Our technicians use genuine Nintendo parts.
- All systems repaired through Nintendo receive a new one-year manufacturer's warranty.
- Convenient shipping options.
Please do not return your system to the retail store.
All of your Wii Shop data, including games and points will be lost. They are non-refundable and non-transferable. If you don't have a Wii Shop Account and you elect to return your product to the store, you must first follow the Delete Usage procedure described in your manual to remove any personal pictures, email addresses or other information that may be on your system.
IMPORTANT NOTE ABOUT STORED INFORMATION ON YOUR Wii CONSOLE:
When you send your Wii console in for repair, Nintendo will strive to keep any saved data on your Wii console intact. However, due to the nature of some problems, some saved data may not be recoverable after repairs are performed. This includes saved data, such as Everybody Votes data, emails, and addresses in your Address Book. Even if this saved data is lost, your Wii Shop points will still be available to you and any previously downloaded games can be re-downloaded again at no additional cost. Please read the documentation that is enclosed with your system for more information.
