Nintendo of America

*Outside of the US or Canada? Residents of Latin America can start here for their repair options. For all other regions, click here.

Questions and answers you may find helpful:

"Why is this repair necessary?"
Super Smash Bros. Brawl utilizes a double-layer disc which has a large memory capacity. A very small percentage of Wii consoles may have trouble consistently reading data off this large capacity disc if there is some contamination on the lens of the disc drive. Nintendo has specialized cleaning equipment that can resolve this problem.

"How can I get this fixed and how long will it take?"
For the United States and Canada, Nintendo is upgrading inbound and outbound shipping to expedite the total repair process. Specific repair times will be provided as you fill out the repair form. There is no cost for the repair or shipping. Please note: returning the game to the retail store will not solve the problem. So we encourage users who are experiencing issues with playing this particular game to utilize this repair order process.

"What if I have Virtual Console games or other stored data on my Wii console?"
Due to the nature of this particular issue, you should not lose any of your stored data. In some rare cases you may have to re-download your Virtual Console games from the Wii Shop Channel, but there is no cost to doing so.

"Can I clean the lens myself?"
We recommend you send in your Wii console for repair, as our technicians have specialized cleaning equipment that can help ensure your Wii console's lens is clear of contamination much more thoroughly than anything that can be done at home. Nintendo does however offer a Wii lens cleaning kit that you may want to try first before setting up a repair. Even if the cleaning kit does not solve the issue, it might be a good idea to have a Wii lens cleaning kit around for regular maintenance, especially if your Wii console is in an environment where disc lens contamination may be an issue (cigarette smoke, dust, etc.).