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Symptom not found

Our online repair process is unable to determine the issue you are having with your Nintendo 3DS family system. In order to provide you with the available repair options, we must first identify the specific problem your system is experiencing.

Have you tried our online Nintendo 3DS family system troubleshooting yet?
By going through our online troubleshooting process, we can determine the specific issue that our technicians need to look for. To get started with troubleshooting, click here.


Already tried troubleshooting?
If you have already tried our online troubleshooting and are still reaching this page, please call 1-800-255-3700 so that we may assist you further in setting up a repair for your system. (Please inform the representative you speak with that you received this "Symptom not found" page when trying to set up a repair online.)