Repair and Part Order assistance and information

This page contains help for shipping and receiving your Nintendo repair and part orders. If you are unable to find the answer you need on this page, you can email Nintendo's Consumer Service Department. Be sure to include your name, address, phone number, and repair or part order number in your email.

 

 

 


 

 

Shipping Label Issues

 

  • How do I request to have a new UPS shipping label e-mailed to me?
  • If your Repair Order was set up with a U.S. shipping address, you may be able to request a new UPS shipping label using our online form. The online form works for all U.S. Repair Orders that were set up with UPS inbound shipping. If you're not sure if your Repair Order was set up with UPS inbound shipping, you can enter your information on the form and we'll let you know if your Repair Order qualifies.

    Please note: If your Repair Order was set up with FedEx inbound shipping, you'll receive a link to a UPS shipping label instead. The FedEx program is no longer available.

     

  • How do I request to have a new UPS shipping label or FedEx airbill (Puerto Rico only) mailed to me?
  • Your shipping label should arrive within 4-10 business days via US Mail. If it does not arrive within this timeframe, please email Nintendo's Consumer Service Department. We are also available at 1-800-255-3700 between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

    Please include your name, address, phone number, and Repair Order number in your email. Not providing this information will increase the time it takes to receive a reply.

     

  • My repair instructions email never arrived. How do I request another one?
  • Check your email program's "junk" folder to see if the email was placed there.

    If you are unable to locate the email, click here to request a new copy of your repair instructions email - you will also receive an email with a link to a new shipping label.

 

 

Making Changes to an Existing Repair Order

 

  • How do I change what I will be sending to Nintendo for repair?
  • Sending additional items or not sending items that are expected can delay the repair process. If you find that it is necessary to adjust the items that you are including, please email Nintendo's Consumer Service Department to ensure that this doesn't cause an issue with your Repair Order. We are also available at 1-800-255-3700 between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

    Please include your name, address, phone number, and Repair Order number in your email. Not providing this information will increase the time it takes to receive a reply.

     

  • How do I change the address my repaired item(s) will be shipped to?
  • Your item(s) will ship to the address you provided to us while setting up your Repair Order. If you need to update the address we will be shipping your item(s) to, please email Nintendo's Consumer Service Department. We are also available at 1-800-255-3700 between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

    Please include your name, address, phone number, and Repair Order number in your email. Not providing this information will increase the time it takes to receive a reply.

    We will make every effort to accommodate address change requests, but this may not be possible if your Repair Order has already shipped.

     

  • Do I need to contact Nintendo or UPS if I decide not to send my product in for repair or to not use the UPS return label?
  • There is no need to contact Nintendo or UPS to cancel your repair order or label.

    If you decide to ship your repair using another carrier, be sure to ship your item to us insured, and with a way for the shipment to be tracked .

 

 

Understanding Your Repair Status

 

  • How can I check the status of my repair?
  • Check Order Status. Select the order number link on the status summary page for order information.

     

  • It doesn't show that you have received my repair shipment. How long should it take to arrive?
  • If you used Nintendo's Factory Repair Service, please allow 2-8 business days for your package to arrive at our facilities. If you are tracking your inbound shipment and it shows that your system arrived at Nintendo, rest assured that we have it. The status on this website is updated each weekday morning (Monday - Friday). Please check back any weekday morning (after today) for updated information. You can click here to go to our Repair Order status lookup.

    UPS (U.S.)

    If you used our Factory Return Program, you can track your shipment online at www.ups.com. Your tracking number for the return shipment to Nintendo can be found on your return shipping label.

    Purolator (Canada)

    If you used our Canadian Factory Repair Program, you can track your shipment online at www.purolator.ca. Your tracking number for the return shipment to Nintendo can be found on your copy of the Purolator waybill.

    If you shipped your Repair Order to Nintendo using another method, please contact that carrier for delivery and tracking information.

    If it has been more than 8 business days since you shipped your package to us, please email Nintendo's Consumer Service Department. We are also available at 1-800-255-3700 between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

    Please include your name, address, phone number, and Repair Order number in your email. Not providing this information will increase the time it takes to receive a reply.

     

  • Why is tracking information not available on some orders?
  • We are only able to provide tracking information on U.S. orders shipped via UPS or FedEx and Canadian orders shipped via Canada Post or Purolator. Tracking information is not available for items shipped via U.S. Mail.

     

  • What do I do if the UPS or Purolator tracking information says my package was delivered, but I haven't received it?

    • Check to see if the package has been placed in an out-of-the-way location around the outside of your home. Drivers will frequently hide packages behind plants or furniture, or to the side or back of the home to try to prevent theft.
    • Check with other people who may have accepted the delivery, including family members, roommates, apartment office personnel, building staff (manager, security, receiving, etc.), or neighbors.
    • A notice may have been left on or near your front door by the carrier. If you find a notice, determine if another delivery attempt will be made or if you need to arrange to pick the package up from the carrier's hub.
    • In rare situations, UPS or Purolator may scan a package as delivered but then find that they are unable to deliver it. In cases like this, the package is typically delivered within a couple of business days.

    If you have tried all of these options and are still unable to locate your package, please contact Nintendo's Consumer Service Department at 1-800-255-3700 between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

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  • I haven't received my repair shipment back. How long should it take to arrive?
  • UPS (U.S.)

    If you used the Factory Return Program with a physical return address within the U.S., the return shipment will take 3-8 business days from the time it leaves us. You can track your return shipment online using your tracking number at www.ups.com.

    US Mail (Puerto Rico and U.S. PO Boxes)

    If you used the Factory Return Program with a return address in Puerto Rico or a PO Box return address within the U.S., the return shipment will take 4-10 business days from the time it leaves us.

    Purolator (Canada)

    If you used the Canadian Factory Repair Program, the return shipment will take 4-11 business days from the time it leaves us. You can track the return shipment online using your tracking number at www.purolator.ca.

     

Issues With a Completed Repair Order

 

  • What do I do if an item I sent in with my Repair Order was not returned to me?
  • If you have received your repaired system and you are unable to locate an item that you sent in, check the package again. Our technicians seal all additional items that are received in a plastic pouch that is adhered to the inside of the box your item was returned in. Click here for an example of what this looks like.

    If you have checked the package again and are still unable to locate your item, please contact Nintendo's Consumer Service Department at 1-800-255-3700 between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

     

  • I haven't received my repair shipment back. How long should it take to arrive?
  • UPS (U.S.)

    If you used the Factory Return Program with a physical return address within the U.S., the return shipment will take 3-8 business days from the time it leaves us. You can track your return shipment online using your tracking number at www.ups.com.

    US Mail (Puerto Rico and U.S. PO Boxes)

    If you used the Factory Return Program with a return address in Puerto Rico or a PO Box return address within the U.S., the return shipment will take 4-10 business days from the time it leaves us.

    Purolator (Canada)

    If you used the Canadian Factory Repair Program, the return shipment will take 4-11 business days from the time it leaves us. You can track the return shipment online using your tracking number at www.purolator.ca.

     

  • What do I do if the UPS or Purolator tracking information says my package was delivered, but I haven't received it?

    • Check to see if the package has been placed in an out-of-the-way location around the outside of your home. Drivers will frequently hide packages behind plants or furniture, or to the side or back of the home to try to prevent theft.
    • Check with other people who may have accepted the delivery, including family members, roommates, apartment office personnel, building staff (manager, security, receiving, etc.), or neighbors.
    • A notice may have been left on or near your front door by the carrier. If you find a notice, determine if another delivery attempt will be made or if you need to arrange to pick the package up from the carrier's hub.
    • In rare situations, UPS or Purolator may scan a package as delivered but then find that they are unable to deliver it. In cases like this, the package is typically delivered within a couple of business days.

    If you have tried all of these options and are still unable to locate your package, please contact Nintendo's Consumer Service Department at 1-800-255-3700 between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

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General Repair and Warranty Questions

 

  • How do I set up a Repair Order?
  • Click here to visit our system troubleshooting and repair page. You will be able to go through troubleshooting to see if a repair is necessary and, if so, set up a Repair Order for your system.

     

  • How long do repairs generally take?
  • For repairs in the U.S. using our inbound shipping program, the approximate turnaround time is 1 1/2 to 2 weeks from when you ship your product until you receive the return shipment.

    For repairs in Canada using our shipping program, the approximate turnaround time is 2 to 3 weeks from when you ship your product until you receive the return shipment.

    If you used a different method to ship your product to us, the turnaround time will vary depending on the carrier you chose.

    Keep in mind that these times may vary in unique circumstances. For example, including an unexpected item with your repair can delay the repair process.

     

  • What are the benefits of Factory Service?
  • Nintendo has set up special repair shipping programs with UPS (U.S.) and Purolator (Canada - warranty repairs only) that are available to most residents. Each repair includes:

    • Fast repair service. Systems are usually back to you within 1 1/2 to 2 weeks (U.S.) or 2 to 3 weeks (Canada).
    • Genuine Nintendo parts.
    • 1-year repair guarantee on systems, 90-day repair guarantee on games and accessories (or the remainder of your existing warranty, whichever is longer).

     

  • How long is my warranty in the U.S. or Canada? How do I check my warranty status?
  • Nintendo systems carry a standard twelve-month warranty, which is one of the longest standard warranties in the video game industry.

    For more information and to look up your system's warranty status, click here.

     

  • How can I pay for my repair if it is not under warranty?
  • We accept Visa or MasterCard. If you have a question about payment, please contact Nintendo's Consumer Service Department at 1-800-255-3700 between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

     

  • Where can I view the Factory Service Repair Terms & Conditions?
  • Click here to view the Factory Service Repair Terms & Conditions.

     

  • How do I identify Nintendo Products?
  • To identify whether a product is made by Nintendo, check the product packaging or the item itself. The name of the company will generally be molded into the plastic housing. If the item you are using was made by a company other than Nintendo, it may be a licensed product. You can use our Licensee Directory to find the company's phone number and address.

    If the company that manufactured your product is not listed among our licensees, you may be using an unlicensed product. We do not have information on unlicensed companies or products as these products are not recommended for use with our systems. Please read this important information about licensed and unlicensed products.

     

  • Can I set up a repair if I live outside of the U.S. or Canada, or the product I need assistance with was purchased outside of the U.S. or Canada?
  • We are only able to repair products for residents of the U.S. and Canada. Also, we do not repair or modify products made for use in other countries.

    If you live in Latin America, click here for your repair options. For all other areas, please visit one of our global regional websites listed here, or return to the retailer where it was purchased.

     

  • I opened my system to try to repair it myself, but was unsuccessful. Can Nintendo still repair it for me?
  • No. Any system that is found to have been tampered with, modified, otherwise altered, or counterfeit is permanently damaged and cannot be brought back to its original working condition.

    Please see our Factory Service Repair Terms & Conditions for more details.

     

  • Can I use the UPS Pick-Up program?
  • Nintendo's UPS return program supports drop-off shipments only. If the UPS pick-up is used, Nintendo is not responsible for these costs or for any lost or misdirected packages.

     

    For full instructions on how to package and ship your repair, please refer to the repair instructions email or letter you received with your shipping label.

 

 

 

 

Authentic Nintendo Refurbished Products - Frequently Asked Questions

  • What is the condition of your Authentic Nintendo Refurbished Products?
  • Authentic Nintendo Refurbished Products may have minor cosmetic defects, such as small scratches or dents. However, they are held to the same functional specifications as our new systems and come with the same one-year warranty as our new systems.

     

  • If I purchase an Authentic Nintendo Refurbished Product and am unhappy with a minor cosmetic defect (e.g. scratch, dent), can I return it?
  • All Authentic Nintendo Refurbished Product sales are final. Refunds and exchanges are not offered.

     

  • How do Authentic Nintendo Refurbished Products differ from refurbished products offered by retailers?
  • Authentic Nintendo Refurbished Products are the only refurbished products in the market that have been cleaned, tested, and inspected to meet Nintendo's high standards. They come with a one-year warranty � the same warranty we offer on our new products. These products are only available directly from Nintendo.

    Any Nintendo system offered by another retailer and advertised as refurbished has been refurbished by an unauthorized repair center. Unauthorized repair centers do not have access to authentic Nintendo parts or test equipment. For this reason, these systems cannot be held to the same specifications as our own systems and are not guaranteed by Nintendo.

     

  • Can I transfer my Wii Shop, Nintendo DSi Shop, or Nintendo eShop account to an Authentic Nintendo Refurbished Product?
  • In order to transfer a Wii Shop, Nintendo Dsi Shop, or Nintendo eShop, you must be using two functional systems that have a built in system transfer tool. Both systems must be in your possession to complete a system transfer. The following system transfer options are available:

    • Nintendo DSi to Nintendo 3DS [How to]
    • Nintendo 3DS to Nintendo 3DS [How to]
    • Wii to Wii U [How to]

    Content cannot be transferred from one Wii U to another Wii U, from one Wii to another Wii, or from a Nintendo Dsi / Nintendo Dsi XL to another Nintendo Dsi / Nintendo Dsi XL.

     

 

 

Part Orders - Terms and conditions

 

  • Order Limitations

    Items offered on the Nintendo Online Store are for personal use only. All orders of a particular item are subject to quantity limitations of five (5) or less. We reserve the right to cancel orders that appear to be for commercial or retail use. These restrictions apply to orders placed by the same customer, those using the same credit card, or those using the same billing/shipping address. In the event your order is canceled, we will attempt to notify you using the email provided with your order.

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  • Order Acceptance

    Your receipt of an email order confirmation does not signify our acceptance of your order, nor does it confirm our offer to sell any products to you. Nintendo reserves the right to accept or decline your order for any reason at any time. In some cases, additional verification is needed before your order can be accepted.

    If additional information is required, we will attempt to contact you via email or phone using the information you provided with your order. If we are unsuccessful in our attempts to contact you, we have the right to refuse or cancel your order regardless of whether or not your order has been confirmed with a confirmation email.

    Shipping and delivery times given on our site will not take effect until your order is approved.

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  • Returns Policy

     

    Authentic Nintendo Refurbished Products

    All Authentic Nintendo Refurbished Product sales are final. No refunds or exchanges will be processed on these products.

    Authentic Nintendo Refurbished Products are sold with a standard twelve-month warranty. If your system is no longer working, click here to visit our system troubleshooting and repair page. You will be able to go through troubleshooting to see if a repair is necessary and, if so, set up a Repair Order for your system. Click here to view the Factory Service Repair Terms & Conditions.

     

    Parts and Accessories

    Within 30 days after a delivery of your order, you may return the item(s) purchased directly from Nintendo, for a full refund or exchange. Nintendo will not accept returns of the following: (a) any item that is returned more that 30 days after delivery; or (b) any item that is not in its original condition, is damaged, or is missing parts. To return an item for a refund or exchange, please send it to the appropriate address listed below, along with a letter explaining whether you would like a refund or exchange:

      U.S. Residents

      Return product to:
      Nintendo of America Inc.
      Attn. CS Returns
      12521 128th Lane NE, Suite B
      Kirkland, WA 98034-7719

       

      Canadian Residents

      Return product to:
      Nintendo of Canada
      2925 Virtual Way
      Suite 150
      Vancouver, BC V5M 4X5

    Be sure to include your name, address, daytime phone number, email address, and your order number. Please send the package via a registered or insured shipping method, as Nintendo will not be responsible for lost or misdirected packages. Nintendo will not refund the cost of shipping unless the return is a result of an error on our part.

    In the event you request a refund for a return, we will apply the credit to the same credit card that was used for the order. Credits should appear within two billing cycles. Please email us by clicking here, or call 1-800-255-3700 or for more information.

     

    Software

    • Refund

      Within 30 days after delivery of your order, you may return unopened software purchased directly from Nintendo, for a full refund. Nintendo will not accept refunds for the following items: (a) any item that is returned more than 30 days after delivery; or (b) any item that is opened or unsealed; or (c) any item that was not purchased directly through Nintendo.

    • Exchange

      Within 30 days after delivery of your order, you may return defective software purchased directly from Nintendo, for exchange for the same item. Nintendo will not accept exchanges for the following items: (a) any item that is returned more than 30 days after delivery; or (b) any item that is not in its original condition, is damaged, or is missing parts; or (c) any item that was not purchased directly through Nintendo.

      To return software for refund or exchange, please send it, along with a letter explaining why your are returning the software, to the appropriate address listed below:

        U.S. Residents

        Return product to:
        Nintendo of America Inc.
        Attn. CS Returns
        12521 128th Lane NE, Suite B
        Kirkland, WA 98034-7719

         

        Canadian Residents

        Return product to:
        Nintendo of Canada
        2925 Virtual Way
        Suite 150
        Vancouver, BC V5M 4X5

      Be sure to include your name, address, daytime phone number, and your order number. Please send the package via a registered or insured shipping method, as Nintendo will not be responsible for lost or misdirected packages. Nintendo will not refund the cost of shipping unless the return is a result of an error on our part.

      In the event you request a refund (see "Refund" information above), we will apply the credit to the same credit card that was used for the order. Credits should appear within two billing cycles. Please contact us at noaorder@noa.nintendo.com or call 1-800-255-3700 for more information or if you have questions.

      If it has been more than 30 days after delivery of your order, please visit www.nintendo.com/consumer/index.jsp or call 1-800-255-3700 for troubleshooting information and repair or replacement options. Please do not send any products to Nintendo without contacting us first.

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    Errors on Our Website

    We make every effort to ensure that the information on Nintendo's Online Store is complete, current and error-free. Despite these efforts, there may be instances where information regarding a product contains inaccurate or incomplete data, including with respect to price and availability.

    In the event a product is mispriced, Nintendo reserves the right to cancel any orders placed for that item at the incorrect price. We may also attempt to contact you via email to see if you would like to proceed with the order at the correct price.

    If you no longer wish to purchase the item, you may request that the order be canceled.

     

    Credit Card Procedures

    For your convenience, your credit card will not be charged until your order ships. We will, however, obtain preauthorization from your credit card company prior to shipping your order which may result in a reduction in your available credit by your credit card company. Please contact your credit card company for more information.

    If part of the order is backordered, you are charged for the price of the initial items shipped and the full shipping and handling charge. When the backordered items are shipped, you will then be charged for those remaining items; no additional shipping and handling fees will be charged. Orders that are canceled by either you or Nintendo are not charged to your account if the cancellation occurs prior to shipment of your order.

    If you want to cancel your order after it has shipped, see our Returns Policy for instructions, or contact Nintendo at 1-800-255-3700 or email us by clicking here.

     

 

Part Orders - Shipping questions

 

  • Why is tracking information not available on some orders?

    We are only able to provide tracking information on U.S. orders shipped via UPS or Federal Express and Canadian orders shipped via Canada Post or Purolator. Tracking information is not available for items shipped via U.S. mail.

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  • What is the status of my order?

    Check Order Status. Select the order number link on the status summary page for order information.

    Order Status definitions:

      Order Processing - Order has been placed and received by Nintendo.

      Submitted - Your order has been approved and is being prepared for shipping.

      Shipped - Your order has been shipped.

      Back-Ordered - This item is currently unavailable and will ship as soon as it is in stock. Most items will be back in stock and available for processing within 3-4 days. Please plan for one week processing for back-ordered items.

      Canceled - Your order has been canceled either by you or by Nintendo.

      Partial Ship - Part of your order has shipped and part of your order has not yet shipped. Items not yet shipped are usually back-ordered or pre-ordered items.

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  • To where does Nintendo ship?

    Nintendo ships to the following locations:

    • All 50 United States (most shipping methods available*)
    • All Canadian Provinces
    • All U.S. Territories (standard U.S. Mail or expedited shipping methods only)
    • U.S. APO/FPO, PO Boxes** (standard shipping only)
    • Canadian PO Boxes, CP Boxes, Rural Routes (standard shipping only)

    *Ground shipping is not available for orders going to Hawaii or Alaska (only standard U.S. Mail or expedited shipping methods available).

    **Please note: Due to postal regulations, lithium batteries and products that contain lithium batteries cannot be shipped to APO, FPO, or DPO addresses.

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  • What are my shipping options and how long will it take to get my order?

    The prices listed below include all associated shipping and handling costs. Processing times are subject to product availability.

      U.S.
      Method Price Processing Time Shipping Time Total Ship Time
      Standard Shipping
      Order total $5.00 and under
      U.S. Mail
      $2.00 1-3 Business Days 3-7 Business Days 4-10 Business Days
      Order total $5.01 and over
      UPS Ground
      $5.00 1-3 business days 1-5 business days 2-8 business days
      Expedited Shipping:
      UPS Blue (two day) $10.00 1-2 business days 2 business days 3-4 business days
      UPS Red (one day) $17.00 1-2 business days 1 business day 2-3 business days

       

      Canada
      Method Price Processing Time Shipping Time Total Ship Time
      Standard Shipping
      Order total $5.00 and under
      Canada Post Expedited
      $3.00 2-4 Business Days 2-7 Business Days 4-11 Business Days
      Order total $5.01 and over
      Canada Post Expedited
      $7.00 2-4 business days 2-7 business days 4-11 business days
      Express Shipping:
      Canada Post Xpresspost $17.00 2-4 business days 1-2 business days 3-6 business days

    Please note: we do not currently offer Saturday or Sunday delivery.

 

 

 

Part Orders - Status/update/returns questions

 

  • What is the status of my order?

    Check Order Status. Select the order number link on the status summary page for order information.

    Order Status definitions:

      Order Processing - Order has been placed and received by Nintendo.

      Submitted - Your order has been approved and is being prepared for shipping.

      Shipped - Your order has been shipped.

      Back-Ordered - This item is currently unavailable and will ship as soon as it is in stock. Most items will be back in stock and available for processing within 3-4 days. Please plan for one week processing for back-ordered items.

      Canceled - Your order has been canceled either by you or by Nintendo.

      Partial Ship - Part of your order has shipped and part of your order has not yet shipped. Items not yet shipped are usually back-ordered or pre-ordered items.

    For any Order Status questions, please contact a Support Specialist at 1-800-255-3700, 6 a.m. to 7 p.m. Pacific Time, seven days a week.

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  • Can I change an order I just placed?

    Once your order has been processed, there is no way to update your order online. Please email Nintendo's Consumer Service Department or call 1-800-255-3700 for assistance. Representatives are available from 6 a.m. to 7 p.m., Pacific Time, 7 days a week.

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  • Can I cancel my order?

    If your order has not been shipped, please call 1-800-255-3700 for assistance. If it has already been shipped, You will need to refuse delivery or return the package to Nintendo with a written request to refund or exchange the items you ordered.

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  • How do I solve a problem with my order? (change, return or cancel it, wrong item, missing item, etc.)

    If you have questions about your order, please contact us via email by clicking here. You will need to provide us with all pertinent information (name, address, phone number, order number, etc.). Not providing all of the pertinent information will increase the time it takes to find a solution and receive a reply. You can also call us at 1-800-255-3700. Representatives are available from 6 a.m. to 7 p.m., Pacific Time, 7 days a week.

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  • How do I obtain a refund or return an item I purchased from Nintendo?

    Nintendo offers a full credit policy for product bought directly from Nintendo, as long as it is returned within 30 days of shipment. To obtain a refund or return an item purchased from Nintendo, please send the package and a letter of explanation of what you would like done (i.e. obtain a refund, exchange the item, etc.) Be sure to send the package via a registered or insured shipping method as Nintendo is not responsible for lost or misdirected packages. Nintendo will not refund the cost of shipping unless the return is a result of an error on our part.

      U.S. Residents

      Return product to:
      Nintendo of America Inc.
      Attn. CS Returns
      12521 128th Lane NE, Suite B
      Kirkland, WA 98034-7719

       

      Canadian Residents

      Return product to:
      Nintendo of Canada
      2925 Virtual Way
      Suite 150
      Vancouver, BC V5M 4X5

    In your letter of explanation, please be sure to include your name, address, daytime phone number, and your order number.

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Part Orders - Order entry questions

 

  • Is my order secure?

    Yes, at Nintendo we use a secure server which encrypts all submitted information.

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  • How do you use the personal information I provide (name, address, etc.)?

    For information on how your personal information is handled, please check out Nintendo's Privacy Policy.

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  • What payment methods do you accept?

    We accept Visa and MasterCard for our online orders (U.S. and Canada only).

    You may also call our Consumer Service Department at 1-800-255-3700 to place an order with one of our Consumer Service representatives, using a Visa or MasterCard. Representatives are available from 6 a.m. to 7 p.m., Pacific Time, 7 days a week.

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  • I'm from outside the United States and Canada, may I order from Nintendo's online Store?

    Unfortunately, we are unable to ship orders placed on our online store to addresses outside the United States and Canada. At this time, we ship to U.S. and Canadian street addresses, U.S. and Canadian P.O. Boxes, APO/FPO U.S. Military addresses and to all U.S. Territories.

    If you live in a country other than the United States or Canada, you will want to contact the local distributor or a retail location in your area for information on the availability of parts, accessories, and other products. Please visit one of our global regional websites listed here for more information for your area.

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  • I cannot remove items from my shopping cart, why?

    In order to remove items from your shopping cart, you need to set your web browser to accept all cookies. Please refer to the online help provided with your web browser for instructions on enabling cookies. Otherwise, to change your order you will have to leave the store altogether and start over.

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  • Why do I get an error when I click on Check Out?

    If you are using Microsoft's Internet Explorer (I.E.) you will need to ensure that you have the correct security option selected in your browser settings. The following steps will walk you through verifying your browser's security setting.

    1. Select Tools
    2. Select Internet Options
    3. Select the Advanced Tab
    4. Scroll down to the bottom, under the Security section and make sure that "Use SSL 3.0" is checked.
    5. Click Apply
    6. Click OK
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  • What is the Card Security Code?

    A Card Security Code is a special security feature of your Visa or MasterCard.

    Card Security Codes are not raised, so they are not scanned into standard credit card readers. In theory, these numbers are only visible to you. When you give your Card Security Code to a merchant, you assist the merchant in verifying that the order is being placed by you, the card holder.

    We ask for the Card Security Code to help us detect fraudulent use of credit cards. This additional step allows us to greatly enhance the safety and security of our ordering process as it is generally only the card holder who will have access to these numbers.

    Flip your card over and look at the signature box. You should see a 16-digit credit card number followed by a special 3-digit code. This 3-digit code is your Card Security Code.

    Card security code
     
    Card security code
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  • Are coupons accepted on purchases made directly through Nintendo of America?

    Coupons are for use only at local, participating retailers and are not valid on purchases made directly through Nintendo.

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Part Orders - Sales Tax Information

 

  • Do you charge tax for orders placed online?

    Applicable sales tax will be charged on all other items and will be displayed during the check out process.

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  • How is applicable Sales Tax determined?

    Sales tax is generally calculated on the total "selling price" of taxable items purchased in the state to which the order is shipped. In accordance with state tax laws, the total "selling price" of an item will generally include shipping and handling charges. The amount of tax charged on an order will depend upon several factors including the type of item purchased and the destination of the shipment. Factors can change between the time an order is placed and the time a credit card charge is authorized which could affect the calculation of sales tax. The amount appearing on an order as "Estimated Tax" may differ from the sales tax actually charged due to timing differences.

      Physical Goods (Tangible Personal Property)
      The tax rate applied to an order will generally be the combined state and local rate for the address where the order was shipped. Therefore, the sales tax rate applied to an order may be different for an order shipped to a home address versus an order for the same items shipped to a work address.

      Digital Goods
      For sales tax purposes, electronically delivered products are considered to be shipped to the current address listed on the customer's on-line account.

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  • What is the Internet Freedom Act?

    Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. Internet retailers are generally required to collect taxes where they have a physical selling presence or nexus. If a seller do not have any such presence, they are not required to collect sales taxes. The Internet Tax Freedom Act (ITFA) has been renewed through November 2014. The ITFA was primarily intended to prevent state and local governments from imposing new or discriminatory taxes on Internet transaction and on Internet access. Despite the name of the Act, ITFA does not preclude state and local governments from imposing existing sales tax collection requirements on companies selling over the Internet.

 

 

 

 

 

    Je suis un consommateur francophone. Comment puis-je commander?

    Nos consommateurs canadiens francophones ont la possibilité de commander par le biais de la boutique Nintendo. Cependant, notez bien qu'à l'heure actuelle, la boutique n'est qu'en anglais. Une version française sera disponible ultérieurement. Si vous préférez, vous pouvez contacter nos représentants francophones pour passer votre commande en appelant le 1-800-255-3700 entre 7:00 et 16:00 (heure du Pacifique), sept jours sur sept.