Many issues with the Wii Remote can be solved with a few easy steps. So we can help you solve your issue, turn on the power to the Wii console.

With the Wii powered on, press any button on the Wii Remote. What happens when you press a button?

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Applies To: Synced Wii Remotes - Other Issues

Wii Remote status: Your Wii Remote is communicating ("synced") with your Wii Console and displaying a cursor.

It appears the Wii Remote is properly synced to your Wii console. If you are experiencing additional issues, please choose from the list below:

• Motion/Tilt Problems (Character Moves on its Own, Doesn't Respond to Motion, Etc.)
• Batteries Drain Too Fast
• "Crackling" Noise or No Sound From the Wii Remote Speaker
• Buttons Are Not Responding or Are Responding Incorrectly

Applies To: No lights appearing when buttons pressed.

What to Do:

1. Replace the batteries with a fresh set. (How to)
2. Once the batteries have been replaced, press any button on the Wii Remote to see if any lights appear.
3. Verify that your Wii Remote is functioning properly.
   • If your Wii Remote has a steady solid light but you still experience issues, click here for more help.
   • If the lights on your Wii Remote are now flashing, click here.

Situation Not Resolved:

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Applies To: One solid light

Point the Wii Remote at the television and move it around. Do you see the "hand" cursor on the Wii Menu, and if so, is it behaving correctly?

• Yes, and the cursor is appearing fine
• No, or cursor is not displaying as it should (erratic, disappears, etc)

 

Situation:

• Wii Remote buttons are not responding or are responding incorrectly

When troubleshooting the Wii Remote, follow these guidelines to ensure you have set up the system properly to have the optimal environment in which to use the Wii Remote:

• If any unlicensed products (Wii Remotes, rechargeable battery packs, etc.) are being used, replace them with the licensed version.
• Check to make sure the Sensor Bar cord is inserted into the back of the Wii console and the Sensor Bar is centered above or below your TV screen (more info).
• Make sure you are using fresh batteries in the Wii Remote.
• The Wii Remote Controller should be used between 3 to 10 feet from the TV.
• Make sure no objects are blocking the signals between the Sensor Bar, the Wii console, and the Wii Remote.
• Check for interference from infra-red light sources, such as candles, sunlight, fireplaces, and stoves.
• Radio frequency interference may cause the Wii Remote to work erratically. Check for wireless devices such as cordless phones, wireless computer keyboards or mice, or other similar devices, and move or turn them off.

Situation:

• Tilt problems – Wii Remote responds incorrectly, or not at all, when moved
• Character moves on its own when remote is still

What to do:

• Check the motion sensor functionality by holding the Wii Remote with the button side down. Without using much force, tap the button side of the remote against the palm of your other hand. Doing this does not take a lot of force, so be sure not to tap the Wii Remote very hard.
• Try placing the Wii Remote in a neutral position by resting it on a flat surface during game play to see if it still moves on its own.

Situation Not Resolved:

• If the character or cursor still tilts on its own, there is a problem with the Wii Remote and it will need to be repaired. Click here for replacement options.

Situation:

• The batteries don't last long or drain quickly

Important Note!

For more battery information, click here

What to do:

• A fresh set of alkaline batteries should last, depending on amount and type of use, up to 30 hours. This can vary greatly based on certain factors, such as Wii Remote Speaker Volume, Rumble, battery quality and age, and type of game being played.
• The Wii Remote should go into sleep mode if the console is turned off, if the console goes into Burn-In Reduction mode, or after five minutes of inactivity. This will conserve battery power.
• Ensure that you are not leaving the Wii Remote in a place where it can be powered on unintentionally (between the seat cushions of a couch, within reach of a young child, etc.).

Still Not Resolved:

If you still feel that the Wii Remote is draining batteries too fast, then it will need to be repaired. Click here for replacement options.

Situation:

• Buttons are sticky or stuck down

What to do:

• Try cleaning the buttons. (How To)

Situation Not Resolved:

• If the buttons are still sticky after cleaning, the Wii Remote will need to be replaced. Our experience shows that this type of problem is usually caused by physical damage and not covered under Nintendo's warranty. Replacement Wii Remotes can be purchased at retail stores that sell Nintendo products. For tips on purchasing Nintendo products, please click here.

Situation:

• "Crackling" or static noise from speaker
• No sound from speaker

What to do:

• Not all games use the Wii Remote's speaker. Check the game's instruction manual to verify whether the game uses the speaker.
• Use the HOME menu to adjust the Wii Remote's volume. (How To)
• If the batteries are changed too quickly, occasionally you might get a crackling noise or no sound from the Wii Remote's speaker. Take out the batteries, wait for one (1) minute, then re-insert.
• Wireless interference (RF) can, in rare cases, cause sound problems with the Wii Remote. Turn off or move away from any wireless devices, such as cordless phones, microwaves, etc.

Situation Not Resolved:

• If speaker still isn't working, there is likely a problem with the Wii Remote and it will need to be repaired. Please call 001 (425) 558-7078 so that we may assist you further.

Situation:

• All other issues with the Wii Remote

What to do:

• Please call 001 (425) 558-7078 so that we may assist you further.

Situation:

• Wii Remote doesn't rumble

What to do:

• Go to the HOME Menu and verify that the battery power isn't low. (How To)
• Go to the Wii Remote Settings and Make sure that the rumble feature is on. (How To)
• Go to the Wii Menu and point at the Wii button on the bottom-left corner of the screen. The Wii Remote should rumble slightly.

 

Situation Not Resolved:

• If the Wii Remote continues to not rumble, there is likely a problem with the Wii Remote. Click here for replacement options.

Situation:

• The console powers on and shows a black and white image on the television screen
• The console powers on and there is no image on the television

What to do:

• Determine whether the Standard AV Cables (packaged with the system) or the Component Cables (sold separately) are being used.
• AV Cables

• Ensure the yellow, red, and white cables are connected to the correct corresponding inputs on the TV. (How To)
• Try another set of inputs on the TV, or hooking the Wii console up to another TV.
• If the TV does not have the yellow, red and white inputs, it will most likely have component inputs which allow standard AV cable use. Try these AV hookup steps. (How To)

• Component Cables

• Ensure the red, blue and green video cables are connected to the correct corresponding inputs on the TV. (How To)
• Try another set of inputs on the TV, or hooking the Wii console up to another TV.

Still Not Resolved:

• If the television is continues to show a black and white image when powering on the Wii console, then the problem is likely with the system and it will need to be repaired. Please call 001 (425) 558-7078 so that we may assist you further.

Situation:

• Cannot locate the yellow Video Input
• Television appears to only use component cables

Important Note!

• Some newer TVs do not have the traditional "yellow" video input, known as an "AV" connection. Even without that input, you should be able to use the standard three-color Wii AV Cable that came with the system.

What to do:

1. Look for "component" inputs on your TV. These connections have a row of five differently-colored inputs (green, blue, and red for video, white and red for audio). If you have more than one set of component inputs, it's the first set that generally works with standard AV cables. Look for a set that has a green input with yellow around it, or the word "video" just above or below it.
2. Plug the yellow end of the Wii A/V cable into this green "Y" input. Plug the white end into the audio "L" and the red into the audio "R." Leave the blue and second red holes open.



3. Turn on your Wii console and set your television to the input select being used.
4. If you are seeing the image from the Wii in black and white, try the following to get the image in color:

• Cycle through your television's input channels (usually with the "Input Select" or "Source" button on your TV's remote control) to find the input select that has the image in color.
• If you're only finding the image in black and white, you may need to switch the setting of the input select from a component signal to a standard AV signal. This can be done by:

• An on screen menu option. This is often accessed by using the "Menu" button on the remote.
• A button on the remote that switches between the standard and component signals. These can be labeled such things as "AV" or "Video."

Note: Sharp Aquos Quattron (4-Color) TV:

Some models of Sharp Aquos Quattron televisions have a mini-plug (headphone jack) input for the standard AV cable hookup There are two ways to connect the Wii console to these TVs:

• Purchase an adapter which allows standard AV cables to be connected to the mini-plug (headphone jack) port on the back of the TV. This is typically available through the manufacturer's website.
• As an alternative, it is possible to purchase component cables for the Wii console.

Situation:

• The Input select doesn't work
• Unable to locate the input select or get image to appear

What to do:

1. Check the hookup.
• The system may be plugged into an output.
• It might be connected to a different input than what is selected.
2. Verify the device has inputs and not just outputs. Examples of devices that typically do not have inputs:
• Cable Boxes
• Satellite Receivers
• Digital Converter Boxes
• DVD players
• Video Cassette Players (VCP's)
• Laser Disc players
3. The input may take multiple types of connections. The input may allow for component video or S-Video or standard AV, and will automatically detect which is connected. Verify that there aren't any additional cables connected to the same input.
4. Using a universal remote may be the issue. Because inputs can vary from one device to another, universal remotes don't always change the input select properly. Ensure that you are using the original remote.
5. If connected to a VCR, the VCR may be in the wrong mode and needs to be in VCR mode. Insert a tape and press play to ensure the VCR is on the correct mode.

Related Articles:
Wii Console Won't Turn On, and Has No Power Light

Situation:

• Disc slot does not remain on/doesn't light up

What to do:

• The disc slot only lights up when the system is turned on, a disc is inserted, or is WiiConnect24 settings are set so that the light pulses when updates are received. The light stops when a disc is played.
• The disc slot will not illuminate if the Photo Channel is running, or if a disc is inserted or removed at any point a channel is being launched.
• In order for the light to appear, you must have selected "Bright" or "Dim" in the "Slot Illumination" settings for WiiConnect24 . (How To)

Situation not Resolved:

If the disc slot does not light up in the situations above, this indicates a problem with the system that will need a repair. To start the repair process, click here.

Situation:

• Disc light on or pulsing consistently

What to do:

• This is normal. It means there is a new Message Board message and/or update available on the console.
• For games programmed to support this feature, the disc slot will illuminate whenever a game is inserted into the system.

Situation:

• Noise coming from the console

What to do:

• It is normal for some amount of noise to come from the console, as there are various moving parts inside of the console. Additionally, the console may make noises as it's reading discs, which may become louder at some times than others.

Still Not Resolved:

• If the system is extremely loud (for example, so loud it can be heard over the television), this indicates a possible problem with the system that will need a repair. Please click here for repair options.

Situation:

• Liquid of any kind has been spilled into the Nintendo Wii system

Situation:

• The system has been physically damaged or suffered catastrophic breakage

What to do:

• The system will need to be repaired. If the damage is not obvious, please be sure to include a description of the issue in the comments section when setting up the repair. To start the repair process, click here.

Situation:

• The audio is skipping, stuttering, ticking, or making a static noise when GameCube games are played on the Wii console.

What To Do:

• This issue may be resolved by performing a Wii system update from the Wii settings screen. (How To)

Situation Not Resolved:

If the Nintendo GameCube games continue to have audio issues after the Wii system updates, the Wii console will need to be repaired. To start the repair process, click here.

Situation:

• The Classic Controller or Classic Controller Pro are not responding

What To Do:

• The Classic Controller and Classic Controller Pro are used primarily for playing specific Virtual Console games downloaded from the Wii Shop Channel. Make sure the game uses the Classic Controller or Classic Controller Pro by looking for the following icon on the game's description page on the Wii Shop Channel.



• Verify that the Classic Controller or Classic Controller Pro is properly connected to the Wii Remote. Click here for more information.

Situation Not Resolved:

If the Classic Controller or Classic Controller Pro is still not responding as it should, click here for replacement options.

Situation:

• System is displaying error message: Error 003 Unauthorized Device Has Been Detected

Information:

This error code indicates the region the system was manufactured for is not compatible with the Wii System Menu update. This incompatibility has made the system unplayable and it cannot be repaired. Nintendo is not able to provide support for these systems.

Situation:

• System is displaying error message: Error 004 System Files Corrupted

Information:

This error code indicates unauthorized software has been loaded onto the Wii console. Nintendo does not recommend or support unauthorized software and we recommend against its use.

What to do:

• Because this error should only affect unauthorized software, you can try removing any such software from your console.

Situation Not Resolved:

If you are still receiving this error after attempting the troubleshooting, please call 001 (425) 558-7078 so that we may assist you further.

Situation:

• Error Message: "Abnormal free space in Wii console save memory" or "Abnormal number of files in Wii console save memory "

What to do:

• Use the data management screen to delete the save data for the game or channel that was running when the error appeared. (How To)

Situation Not Resolved:

There is likely a problem with the Wii System Memory, and the system will need to be repaired. Click here to begin the repair process.

Situation:

• Error message "Error Occurred While Accessing the Wii System Memory"

Information:

This indicates a problem with the system, and the system will need to be repaired. Please call 001 (425) 558-7078 so that we can assist you further.

Situation:

• "Please Insert Startup Disc" message when Wii console is turned on

What to do:

• This indicates a problem with the console that will need a repair. To start the repair process, click here.

Situation:

• Error Message: "There is no Mii save data on your Wii Remote. Format this save data?"
• Appears when attempting to move a Mii onto Wii Remote

What to do:

• Select "Yes." This message simply means that a Mii has never been saved to the Wii Remote. The system needs to prepare the Wii Remote before it can save this type of data.

Situation:

• The Error Message: Error Has Occurred appears when loading or playing a game disc.

Situation:

• System displays either error message "Unable to read disc" or "Disc could not be read"

What to do:

• This message may display if the disc is ejected during play. Return to the HOME Menu before changing discs.
• If the Wii console is laying flat, verify that the system is not placed upside-down. The game disc slot should be above all three buttons and the SD Card slot.
• Verify that the disc is being inserted properly.

• If the console is placed vertically, the disc label will face to the right.

  Note: Only Wii consoles with model number RVL-001 are intended to be placed vertically (learn more)

• If the console is placed horizontally, the disc label will face upwards.



• If the problem occurs with only one game disc, there may be a problem specific to that game. Click here to check our list of specific game issues.

Situation Not Resolved:

• If only one Game Disc displays this error message, it will need to be replaced. Click here for Game Disc replacement options
• If the error is occurring with most or all Game Discs or all of one type of game, then this indicates a problem with the system. The console and one or two example discs will need to be sent in for repair. Click here to begin the repair process.

Situation:

• The system is displaying the error message " Insufficient free space " or "Insufficient number of free files"

Information:

• This indicates that the Wii System Memory is full. Use the Data Management screen to delete unwanted files or move files to an SD Card. (How To)

Related Articles:
How to Reach the Wii Console Data Management Screen

Situation:

• The system is displaying the error message "Message Board Data is Full"

What to do:

• This message appears when the Wii console's internal flash memory is full.
• If an SD Card is inserted, the option to transfer messages to the SD Card will appear. Select it to save a set number of messages to the SD Card, starting with the oldest.
• If messages are not saved to an SD Card, the oldest messages will automatically be deleted.

Situation:

• The system is displaying the error message " Save data corrupt" or "Save file corrupt "

Situation:

• The system is displaying the error message, "Wii console save memory is corrupted."

Information:

• This message indicates that there is a problem with the Wii System Memory. Click here to begin the repair process.

Situation:

• The system is displaying the error message "The system files are corrupted"

What To Do:

• Check the system’s menu version. (How to)

  • If the system does not already have Wii Menu 2.0U or higher, try connecting online to receive the latest system update. (How to)

• Unplug the AC Adapter for at least a few seconds, then plug it back in and see if error still occurs.
• If possible, format the system memory. (How to)

Still Not Resolved:

• There is an issue with the console that will need to be repaired. Click here for your repair options.

Situation:

• The system is displaying the error message, "The SD Card is locked" or "The SD Card is write-protected."

What To Do:

1. Turn the power OFF on the Wii console.
2. Remove the SD or SDHC Card from the Wii console, and look for a small switch.
3. Ensure the switch is in the "unlocked" position.
4. Re-insert the SD or SDHC Card.
5. Power the console back ON and try again.
6. If the error persists, try another SD or SDHC Card.

Situation Not Resolved:

If you receive this error with more than one SD Card, there may be a problem with the system. Click here to begin the repair process.

Situation:

• The system produces the error, "There is a problem with WiiConnect24. Return to the Wii Menu to confirm Internet settings."

What To Do:

• This occurs when Parental Controls are set to block information from being sent over WiiConnect24.

Related Articles:
How to Change Parental Controls

Situation:

• The system is displaying the error message, "You must first play this game on this console" or "This data already exists in the Wii system memory "

Situation:

• The system is displaying the error message, " WiiConnect24 is Turned Off."

Note: There is no way to receive weather and news updates without Standby Connection turned on.

What To Do:

1. Turn on Standby Mode, even if it is already set to on. (How To)

1. Try connecting to the channel again.

2. Set the time. (How To)
3. Send and receive a message from the Wii Message Board. (How To)

Situation Not Resolved:

If the error continues to occur, this indicates a problem with the console. Please call 001 (425) 558-7078 so that we can assist you further.

Situation:

• The system is displaying the error message, "You cannot use the Shop Channel because you have not agreed to the User Agreements."

What To Do:

1. Select the Wii button from the Wii Menu, then select "Settings."
2. Select the right arrow to go to the second page, then select "Internet."
3. Select "User Agreements," then "Yes."

Note: If the User Agreements button does not appear, perform a system update. (How To)

4. When the agreements appear, select "I agree."

Situation:

• The Wii console will not play game discs (disc is not recognized).

Situation:

• Game disc is ejecting on its own

Situation:

• Game is freezing frequently at the same location in the game.

Situation:

• Game is freezing randomly while playing

Important!

• Occasional lockups with video games can happen from time-to-time and do not necessarily indicate a need for repair or replacement.
• If the game freezes while playing, usually the power, reset, and eject buttons will not respond. Unplug the AC adapter from the back of the console, then check the air vents to make sure they're not being blocked. Plug the system back in.

Situation:

• The Wii console will not accept game discs or the discs are ejecting immediately

What To Do:

1. Press the eject button on the front of the console. The console will not accept any discs if there is already a disc inserted, and it is common to forget that a disc was already inserted.
2. If the system still won't accept discs, or if the discs are immediately ejected, this indicates a problem with the mechanism that pulls the discs into the system and the Wii will need to be repaired. To begin the repair process, click here.

Situation:

• The Nunchuk attachment is not responding

Note: The Nunchuk is not used when navigating the Wii console's settings and menus.

What To Do:

• Make sure the game being played uses the Nunchuk. Look for the icon below on the packing and read the game's instruction manual for more information.



• Verify that the Nunchuk is properly connected to the Wii Remote. Click here for more information.

Situation Not Resolved:

If the Nunchuk is still not responding as it should, click here for replacement options.

Situation:

• Character moves on its own when using the Nunchuk attachment

What To Do:

• Recalibrate the Nunchuk by unplugging it and connecting it again, making sure the control stick is not being pressed in any direction at the time you plug it in.

Situation Not Resolved:

If recalibrating the Nunchuk did not work, then the Nunchuk will need to be repaired. Please click here for replacement options.

Situation:

• The power LED on the system does not come on, but the system still powers on and plays

Information:

If the Wii Console is still working normally, it is likely that the power LED is broken.

This issue will remain limited to the Power LED, and will not get any worse.

Unless the system is having other problems, continue using the console regularly for a few weeks to determine whether this interferes with the enjoyment of game play.

Situation Not Resolved:

If, after using the system for awhile, the Power LED not coming on is too distracting, the Wii Console does carry a one-year warranty.

We are happy to inspect and, if necessary, fix the system at no charge within the warranty period. To start the repair process, click here.

Situation:

• The Wii console won't power on, and the Power LED is unlit
• The console powers on, but shuts off after a few seconds/minutes
• Attaching an accessory to the console turns the power off

Information:

This issue can be caused by an accessory or power surge tripping the circuit breaker on the AC Adapter.

What To Do:

• Check any accessories attached directly to the console to make sure that it is licensed and undamaged. Unlicensed or damaged accessories shouldn't be used with the console.
• Try using a different wall outlet, or plug a different device into the outlet to make sure the outlet is providing power.
• Perform an AC Adapter Reset. (How To)

Situation Not Resolved:

Situation:

• The SD Card will not stay inserted into the Wii Console

What to Do:

• Try inserting the SD Card into the SD slot a few times.
• Make sure the SD Card is being pushed in as far as it will go.

Situation Not Resolved:

If the SD Card still won't stay in, the Wii console will need to be repaired. To start the repair process, click here.

Situation:

• The Wii Console is displaying an error message, "This Title Could Not Be Launched. Manage Your System Memory to Launch This Channel" when attempting to launch a channel from an SD or SDHC Card

Information: The SD Card Menu temporarily uses Wii system memory to start up a program. If there is insufficient memory to start a program you will be prompted to free up some space on the Wii console.

What to Do:

Delete data from the Wii console. (How To)

Situation:

• The Wii Console is displaying the error message, "There are so many channels stored on this SD Card that not all of them can be displayed on the SD Card menu" when an SD or SDHC Card is properly inserted into system

What to Do:

1. Transfer some items (WiiWare, Virtual Console games, etc) from the SD Card to the Wii system's memory. (How To)
2. Turn the power OFF on the Wii console.
3. Remove the SD Card from the Wii console, and insert another SD Card.
4. Power the console back ON.
5. Transfer the item(s) you just copied to the Wii system memory to the new SD Card. (How To)

Situation:

• The Wii Console is displaying the error message, "The device inserted in the SD Card Slot cannot be used" when an SD or SDHC Card is properly inserted into system

What to Do:

1. Turn the power OFF on the Wii console.
2. Remove the SD or SDHC Card and check its label to verify that it has the SD or SDHC logo.
3. Try the card in another compatible device, such as a digital camera or cell phone.
4. If it works in another device, re-insert the card into the SD Card slot on the Wii console and power the console back ON.
5. Go back into the SD Card Menu.

Situation Not Resolved:

If the steps above do not help, try another SD Card. If you receive this error with more than one SD Card, your Wii console may need to be repaired. Please call 001 (425) 558-7078 so that we can assist you further.

Situation:

• The Wii Console is displaying the error message, "Failed to Launch" when attempting to launch an item from an SD or SDHC Card

What to Do:

1. Try to launch the game or Wii Channel several times. If you are still receiving this message, continue with the steps below.
2. Return to the Wii menu, and access the Wii Shop Channel.
3. Re-download the game or Wii Channel to the Wii menu. (How To)
4. Launch the game or Wii Channel to ensure it launches properly.
5. Return to the Wii menu, then delete from the SD Card the game or Wii Channel that failed to launch originally. (How To)
6. Once the version that was not able to launch is deleted, copy the newer working version from the Wii system memory to the SD Card. (How To)
7. Launch the game or Wii Channel from the SD Card Menu.

Situation Not Resolved:

If the steps above do not help, try another SD Card. If you receive this error with more than one SD Card, your Wii console may need to be repaired. Please call 001 (425) 558-7078 so that we can assist you further.

Situation:

• The Wii Console is displaying the error message, "There is not enough free space on the SD Card. Please manage the SD Card to free up additional space" when attempting to save to an SD or SDHC Card

Information: This error message indicates that the SD or SDHC Card's memory is full.

What to Do:

1. Transfer some items (WiiWare, Virtual Console games, etc.) from the SD Card to the Wii system's memory. (How To)
2. Turn the power OFF on the Wii console.
3. Remove the SD Card from the Wii console, and insert another SD Card.
4. Power the console back ON.
5. Transfer the item(s) you just copied to the Wii system memory to the new SD Card. (How To)

Situation:

• The Wii Console is displaying the error message, "Nothing is inserted in the SD Card Slot" when an SD or SDHC Card is properly inserted into system

What to Do:

1. Turn the power OFF on the Wii console.
2. Remove the SD or SDHC Card and check its label to verify that it has the SD or SDHC logo.
3. Try the card in another compatible device, such as a digital camera or cell phone.
4. If it works in another device, re-insert the card into the SD Card slot on the Wii console and power the console back ON.
5. Go back into the SD Card Menu.

Situation Not Resolved:

If the steps above do not help, try another SD Card. If you receive this error with more than one SD Card, your Wii console may need to be repaired. Please call 001 (425) 558-7078 so that we can assist you further.

Situation:

• The Wii console is displaying the error message, "An SD Card Process Failed" when an SD or SDHC Card is properly inserted into system

What to Do:

1. Turn the power OFF on the Wii console.
2. Remove the SD or SDHC Card and check its label to verify that it has the SD or SDHC logo.
3. Try the card in another compatible device, such as a digital camera or cell phone.
4. If it works in another device, re-insert the card into the SD Card slot on the Wii console and power the console back ON.
5. Go back into the SD Card Menu.

Situation Not Resolved:

If the steps above do not help, try another SD Card. If you receive this error with more than one SD Card, your Wii console may need to be repaired. Please call 001 (425) 558-7078 so that we can assist you further.

Situation:

• The SD Card icon is not appearing on the Wii system's main menu

Information:

The SD Card Menu is accessed from the "SD Card" icon on the Wii menu for Wii consoles with Wii Menu Version 4.0 or higher. For more information on updating your Wii console's Menu, click here.

Situation:

• The response to the Wii Remote seems slowed or delayed. For example, when trying to move the cursor, the cursor doesn't move right away

What to do:

• If the Wii is connected to a DVR (such as TIVO) or Satellite System with built-in DVR, change the hookup so the Wii console is connecting directly to the TV or VCR, and not to the DVR device. DVR's intentionally create a slight delay in displaying the picture, which would appear as though you were getting a delayed reaction from your controller. This may also occur with some models of projection televisions.
• Try to locate a button or menu item on the television called "Game Mode" or something similar. Some televisions have a slight delay which can be resolved by selecting this option.
• Try adjusting the TV's refresh rate down to 60Hz.
• Remove any unlicensed accessories.

• This includes controller extension cables if using GameCube controllers.

• If the system has been tried on several televisions and there are no unlicensed accessories in use, try a different Wii Remote.

• If a different Wii Remote works, the original Wii Remote will need to be replaced. Please call 001 (425) 558-7078 so that we may assist you further.

Situation not Resolved:

If the system is still having a delayed reaction or has the same issue with multiple controllers, this indicates a problem with the system that will need a repair. To start the repair process, click here.

Situation:

• System freezes or locks up

What to do:

• If games are freezing, see Game Disc Troubleshooting.
• If the system is stuck on the Language select screen on first start up, see Wii Remote Troubleshooting.
• Confirm there is nothing plugged anything into the USB port. Accessories may cause the system, game, or channel to freeze. Remove any item plugged into the console's USB port and restart the system.

Still Not Resolved:

• If the system is still freezing during use, this indicates a problem with the system that will need a repair. Click here to begin the repair process.

Situation:

• The picture is shifted too far to the left or right

What to Do:

• Try adjusting the screen position. (How To)
• The TV may be set to a zoom setting. Check the TV manual and try adjusting the widescreen setting on the TV.

Situation Not Resolved:

• If adjusting the Screen Position and checking the TV widescreen settings did not solve the problem, then the problem is likely with the system and it will need to be repaired. To start the repair process, click here.

Situation:

• The frame rate becomes slow or irregular while playing a game

Information: Occasional slowdowns in a game's frame rate can occur from time-to-time and do not necessarily indicate an issue with the game or system.

Situation:

• Image on the TV appears stretched
• Image is cut off at the top/bottom of the TV screen

What to do:

• If the console is not set to the proper aspect ratio, the screen will appear to be stretched. Try adjusting the widescreen settings. (How To)
• The TV may be set to a zoom setting, try adjusting the widescreen settings on the TV.
• Check the system hookup to ensure the problem isn't caused by a poor connection. (How To)

Situation:

• Wii console display issues (dim, blank or half-blank screen, ghosted image, etc.) with a Virtual Console game

Information:

• Some Virtual Console games default to displaying 240 lines of video and some HD TV's are unable to display a signal with only 240 lines.

What To Do:

1. Set the Wii console to output 480 lines of video. (How To)
2. While on the Wii Channel Menu (main screen of the Wii), connect a Nunchuk to Wii Remote.
3. Select the Virtual Console game from the Wii menu, then select "Start" to begin the game.
4. When the game starts, press the Home button on the Wii Remote. (In many games, the music can be heard when the game starts.)
5. Select "Operations Guide" from the Home menu.
6. Press the Z + A + 2 Button simultaneously (the Z Button is on the Nunchuk). A sound will be heard if the button combination has been entered correctly.
7. Close the Home menu. The game display should now be correct.

Situation Not Resolved:

• If the Virtual Console game is still not displaying properly, but all other games work fine, please call 001 (425) 558-7078 for further assistance.

Situation:

• The Wii Balance Board won’t sync with the Wii system
• The power light on the Wii Balance Board keeps blinking

What To Do:

• The Wii Balance Board will only communicate with the Wii Console if a compatible game is being used. It must also be synced to each game individually. Before proceeding, make sure that the game being played displays the following icon on its packing:

                            

• Check the battery life of the batteries in the Wii Balance Board. If the battery level is low, try a fresh set of batteries.
• Re-sync the Wii Balance Board to the Wii console. (How To)
• Unplug the power cord from the console, and let it sit for at least a few seconds. After letting it sit, plug the console back in.

Situation not resolved:

If the Wii Balance Board continues to experience problems, please call 001 (425) 558-7078 so that we may provide further assistance.

Situation:

• The Wii Balance Board will not power on, or the batteries are not giving power to the Balance Board

What to Do:

1. Check for an unlicensed battery pack. If one is being used, try a fresh set of batteries instead.
2. Even if new batteries have already been tried, try another set of fresh batteries, and verify that they're installed correctly. When replacing the batteries, wait at least a minute after removing the old batteries before replacing them with new batteries. (Click here for more info about batteries.)

If the Wii Balance Board is still experiencing power problems after trying new batteries and ensuring that they are inserted correctly, please click here for repair information.

Situation:

• The Wii Balance Board is not responding correctly to movement.

What to do:

• The Wii Balance Board will only communicate with the Wii Console if a compatible game is being used. It must also be synced to each game individually. Make sure that the game being played displays the following icon on its packaging:



• Make sure that the Wii Balance Board is placed properly in front of the TV: The blue power light should be facing away from the TV. If the Wii Balance Board is facing the wrong way, the movements will be reversed.
• Check the battery life. If the battery level is low, try a fresh set of batteries. (Click here for more info about batteries.)
• Check whether anything is pressing against the bottom of the Wii Balance Board. If so, install the foot extensions, and then check the response again.

If the Wii Balance Board is still not correctly detecting the movement, please click here for repair information.

Situation:

• The Wii Balance Board is not detecting the correct weight

What to Do:

• Install the foot extensions and check whether anything is pressing against the bottom of the Wii Balance Board, then use the weight check again.

• If the foot extensions are already installed, check to make sure that they're not stuck or loose.

• Check the battery life. If the battery level is low, try a fresh set of batteries. (Click here for more info about batteries.)
• If a Wii Balance Board cover is being used on the board, it can sometimes alter the readings. Remove the cover and try again.
• The Wii Balance Board will only communicate with the Wii Console if a compatible game is being used. It must also be synced to each game individually. Before proceeding, make sure that the game being played displays the following icon on its packaging:

If the problem persists, and the weight difference is more than a few pounds, there could be a problem with the Wii Balance Board. Please call 001 (425) 558-7078 for further assistance.

Situation:

• There is no noticeable difference when the Wii MotionPlus accessory is being used

What To Do:

• Check the packaging that the game came in and look for the icon below. Only games that feature the Wii MotionPlus accessory icon on their packaging will take advantage of Wii MotionPlus. If the game does not have the icon on its packaging, the Wii MotionPlus will not enhance game play.



• Make sure the Wii MotionPlus connector plug is fully inserted into the Wii Remote. (Learn more)
• Press the HOME Button on the Wii Remote to check the battery level. If the batteries are low, remove the Wii MotionPlus accessory and jacket (how to), and change the batteries.

Situation Not Resolved:

If, after trying all the steps above, the Wii MotionPlus accessory is still not functioning as it should, click here for replacement options.

Situation:

• The Wii Remote cursor ("hand") moves on its own or moves erratically
• While using the Wii MotionPlus, the cursor on the TV screen moves even when the Wii Remote is not being moved, or moves differently than when moving the Wii Remote

Important:

Cursor issues with the Wii MotionPlus usually indicate that the Wii MotionPlus needs to be recalibrated. The following situations can cause this to happen:

• Changing batteries in the Wii Remote during gameplay.
• Disconnecting and reconnecting Wii MotionPlus during gameplay.
• Moving Wii MotionPlus from a cold environment into a warm environment.
• Moving the Wii MotionPlus too quickly (don't over-exaggerate movements).

What To Do:

• Recalibrate the Wii MotionPlus. (How To)
• Check for any wireless interference - make sure the microwave is turned off, move any cordless phones away from the Wii console, etc.
• Make sure the Wii MotionPlus connector plug is fully inserted into the Wii Remote, and make sure the Wii Remote is licensed (check the model number near the EXT port on the bottom - it should be RVL-003 for the licensed Wii Remote). (Click here for installation steps.)
• Press the HOME Button on the Wii Remote to check the battery level. If the batteries are low, change them.

Situation Not Resolved:

If, after trying all the steps above, the Wii MotionPlus accessory is still not functioning as it should, click here for replacement options.

Related Articles:
Cursor is Erratic

Situation:

• Motion is not being detected exactly as performed or the cursor is not corresponding with where the Wii Remote is pointing

What To Do:

• Radio frequency interference may cause the Wii Remote to work erratically. Check for wireless devices such as cordless phones, wireless computer keyboards or mice, or other similar devices, and move or turn them off.
• Recalibrate the Wii MotionPlus accessory (How To)
• Slow down any quick motions and test to see if the response is better.
• Sudden changes in temperature can affect calibration. If the Wii MotionPlus accessory was just moved from a cooler or warmer location, give it about one (1) hour to acclimate to the new area.

Situation Not Resolved:

If, after trying all the steps above, the Wii MotionPlus accessory is still not functioning as it should, click here for replacement options.

Related Articles:
Delayed Video or Audio Reaction

Situation:

• The Wii MotionPlus Connector feels loose or wobbly
• The plug that connects the Wii MotionPlus to the Wii Remote feels loose when moved.

What To Do:

When touching the connector on the Wii MotionPlus, it may feel a bit loose. This is the way it was designed and there is no need for repair.

Situation:

• The battery life of the Wii Remote has decreased with use of the Wii MotionPlus accessory.

What To Do:

Depending on the type of use, the battery life for Wii Remotes used with Wii MotionPlus can typically be expected to last about 25 hours. Normal battery life without the Wii MotionPlus accessory is around 35 hours.

If fresh batteries are not lasting around 25 hours with the Wii MotionPlus accessory, please click here for replacement options.

Situation:

• The Wii MotionPlus is not performing properly, and the behavior is not listed in the Wii MotionPlus troubleshooting

What To Do:

• Look for the icon below on the game's packaging to ensure it uses Wii MotionPlus.



• Make sure the Wii MotionPlus connector plug is fully inserted into the Wii Remote, and make sure the Wii Remote is licensed (check the model number near the EXT port on the bottom - it should be RVL-003 for the licensed Wii Remote). (Click here for installation steps.)
• Check general Wii Remote troubleshooting and follow the guidelines to ensure that the system is set up to have the optimal environment in which to use the Wii Remote.

Situation not resolved:

If issues are persisting with the Wii MotionPlus accessory, please call 001 (425) 558-7078 so that we may provide further assistance.

Situation:

• There is a squealing, humming, ringing, etc. coming from the speakers when using Wii Speak.

What to Do:

Our experience has shown that if there is feedback coming through the speakers, the problem is likely caused by an issue with the setup of the friend(s) on the other side of the chat. Please review the following information, and be sure to have your friend read and follow the instructions too.

• Check the location of the microphone.
• Check the audio setup.

Related Articles:

How to Set Up the Wii Speak Microphone

Situation:

• Sound quality is poor (static, white noise, people's voices breaking up or cutting off, etc.) when using the Wii Speak microphone

For issues with voice echoes, see the echo troubleshooting.

Important Note!

Even if the problem only happens when one specific person joins, or even if the problem only happens when joining a chat, there could be issues on another person's end that only become apparent when more locations join the chat session. Make sure that everyone who is connecting follows the guidelines above to get the best possible connection quality.

What to Do:

The problem is likely caused by an issue with the setup of the friend(s) on the other side of the chat. Please review the following information, and be sure to have your friend read and follow the instructions too.

• Check the internet connection.
• Check the location of the Wii Speak microphone.

 

Related Articles:
How to Set Up the Wii Speak Microphone

Situation:

• It is difficult to hear other player(s) while using the Wii Speak microphone

What to Do:

Keep the TV or stereo at its normal volume for games. Try adjusting the volume in the settings of Wii game or Wii Channel being used. The volume setting can typically be found in the "Sound" settings of a game's option menu.

If it's still difficult to hear the Wii friend, verify that they are not using any kind of fan, air conditioner, space heater, etc. near the Wii Speak microphone. Ask the Wii friend to visit support.nintendo.com/wiispeak for a summary of suggestions.

Related Articles:
Poor Sound Quality

Situation:

• The Wii Speak microphone will not turn on, and the power light does not appear.

What to Do:

• Make sure the game or channel being used supports Wii Speak. Only games that feature this icon on their packaging will work with the Wii Speak microphone:



• Make sure only the Wii Speak microphone is plugged into the Wii console while the Wii console is turned off. Double check this by:

1. Turn off the power to the Wii console (the power light should be red or orange).
2. Disconnect the Wii Speak microphone from the USB port on the back of the Wii. (If using a USB Hub, remove the Hub from the Wii console and set it aside for now.)
3. With the Wii console's power still off, re-insert the Wii Speak microphone.
4. Turn the Wii console back on.
5. Activate a feature that uses the Wii Speak microphone, such as the Wii Speak Channel. Once a Wii Speak feature has been activated, the blue power light on the front of the Wii Speak microphone will appear.

• If using a USB hub and the problem has been resolved by removing it, the issue could be with the USB hub. Make sure to only use a USB hub that is recommended by Nintendo.

Please call 001 (425) 558-7078 for assistance if the Wii Speak microphone will still not turn on.

Situation:

• A Voice is echoing back through the speakers or the other player's voice is echoing

Note:

Even if the problem only happens when one specific person joins, or even if the problem only happens when joining a chat, there could be issues on another person's end that only become apparent when connected. Make sure that everyone who is connecting follows the guidelines above to get the best possible connection quality.

What to Do:

The problem is likely caused by an issue with the setup of the friend(s) on the other side of the chat. Please review the following information, and be sure to have the friend read and follow the instructions. Ask the Wii friend to visit support.nintendo.com/wiispeak for a summary of tips.

1. How often is the echo occurring?

• If the echo is intermittent, it's likely caused by either moving the Wii Speak microphone or moving around while talking (this could be caused on either end of the conversation). Each time the microphone is moved and each time a person moves around, the microphone will need to adjust its settings in relation to the people speaking, and this will cause an echo. The echo should go away after all microphones are stationary and all people using the microphones are no longer moving around.

2. Check the location of the Wii Speak microphone.
3. Check the audio setup.
4. Check the internet connection.

Related Articles:
How to Set Up the Wii Speak Microphone

Description:

Information for getting your Nintendo product repaired.

Important!

Have you tried troubleshooting the problem you're experiencing by using our online support information? online support information.

Where to get service:

If you feel a repair is necessary for your Wii system, we encourage you to contact your nearest Authorized Service Center. Please click here and select the country where you reside.

How to prove that your Nintendo product is under warranty:

A copy of the sales ticket or invoice is required as proof of purchase. This proof of purchase must be provided to the Nintendo Authorized Service Center and they will determine if the service is covered under warranty. Only product that has been imported by Nintendo's official Latin American distributor will be eligible for warranty coverage. A copy of the sales ticket or invoice is required as proof of purchase. This proof of purchase must be provided to the Nintendo Authorized Service Center and they will determine if the service is covered under warranty. Only product that has been imported by Nintendo's official Latin American distributor will be eligible for warranty coverage.