Situation:

• The Wii is unable to use any Check Mii Out Channel functions.

What to Do:

If receiving error codes whenever trying to do something on the Check Mii Out Channel (i.e. post a Mii, enter a contest, change the Mii Artisan, etc.), this indicates that the channel data doesn't match the console. This could happen if the system was sent in for repair and we had to transfer the data but weren't able to keep it associated to the console for one reason or another, or if the Check Mii Out Channel save data was transferred from another console or from the same console after reformatting.

The only way to resolve this problem is to delete the Check Mii Out Channel save data from the data management screen (not the channel management screen).

Situation:

• An error message is received on the Check Mii Out Channel stating, "The Mii you assigned as your Mii Artisan has been erased."

What to Do:

This means that the Mii Artisan has been deleted from the Mii Channel. A new Mii must be selected as the Mii Artisan before the Check Mii Out Channel can be used again.

Situation:

• An error message is received on the Check Mii Out Channel stating "You can�t post a Mii you�ve received from someone else."

What to Do:

This message will appear if a Mii is chosen that was not created on the console. This message could appear if the console was sent in for repair and the Mii data had to be transferred to a new console.

The Mii will need to be re-created from the Mii Channel in order to use it.

Situation:

• An error message is received on the Check Mii Out Channel stating "You cannot submit this Mii."

What to Do:

This message appears when a Mii is submitted that was not created on the console. This message could appear if the system was sent in for repair and the Mii data had to be transferred to a new console.

The Mii will need to be re-created from the Mii Channel in order to submit it for a contest.

Situation:

• An error message is received on the Check Mii Out Channel stating "Sorry, but you can�t assign a Mii someone else sent you to be your Mii Artisan."

What to Do:

This message appears when a Mii is assigned that was not created on the same console as the Mii Artisan. This message could appear if the system was sent in for repair and the Mii data had to be transferred to a new console.

The Mii will need to be re-created from the Mii Channel in order to use it as the Mii Artisan.

Situation:

• An error message is received on the Check Mii Out Channel stating, "The current settings do not allow WiiConnect24 to be used."

What to Do:

The Check Mii Out message service uses WiiConnect24. In order to receive messages about the Check Mii Out Channel, WiiConnect24 will need to be turned on. For information on working with WiiConnect24, please click here.

Situation:

• An error message is received on the Check Mii Out Channel stating "You are unable to use the Check Mii Out Channel. Please download the newest version of the Check Mii Out Channel from the Wii Shop Channel." It may also appear as Error code 252103

What to Do:

A new version of the Check Mii Out Channel became available on January 30, 2008. In order to use the Check Mii Out Channel, the newest version will need to be downloaded from the "Wii Channels" section of the Wii Shop Channel. The download is available at no cost.

Situation:

• An error is received when trying to add more than six Mii characters to the Everybody Votes Channel.

What to Do:

There is a limit of six individual Mii characters that can be set up on each Wii console for the Everybody Votes Channel, and only Mii characters in the Mii Plaza can be registered. Each Mii will be able to vote for each available poll question.

If unable to register additional Mii characters, verify how many Mii characters are already registered, and whether there are more Mii characters available in the Mii Plaza.

Situation:

• Unable to get a 5-day forecast for areas outside of the U.S. when using the Forecast Channel

What to Do:

The "5-day Forecast" feature is only available for locations within the U.S.

Related Articles:
Country Settings

Situation:

• An error message is received while using the Forecast Channel which states "Unable to download latest information. Please make sure WiiConnect24 is enabled."

What to Do:

In order to receive downloads for the Forecast Channel, the Wii console must be set to allow both WiiConnect24 and Standby Mode. For information on enabling these settings, please click here.

Situation:

• Unable to reply to a memo posted on the Message Board. The reply option isn�t there

Information:

The reply option isn't available because the message being viewed is a memo sent from the console, rather than a message sent from another console or an email address. Memos are created when you are sending a message to another person who uses the same Wii console as you. They are visible to anyone who has access to your Wii console, and they cannot be replied to. You must create a new Memo in order to post a response. (How to)

Situation:

• Wii Message Board messages are not being received with attachments

Information:

• The Wii Console is able to receive images in .jpg format. Any other types of images cannot be viewed and may be undeliverable.
• Some web-based email services format attached images in a way that is not compatible with the Wii console.

 

Situation:

• The Wii Message Board is receiving multiple messages sent from Nintendo

Information:

This issue is likely due to the Wii console being connected through a proxy server. Multiple messages can appear in the Wii's Message Board because the proxy server is assigning a new date for when the information was last modified. This is not an issue with the Wii console or Nintendo's servers.

What to Do:

• This issue can normally be resolved by updating to system menu 3.0. (How To)
• If connecting through a proxy server:

Try disabling the proxy server or connect the Wii console from outside of the proxy server. If you are unable to do so, you will need to contact your proxy administrator to request that they not change the modified date on objects received through the proxy. They may be able to disable this on a per domain or per user basis. If so, the administrator should disable this setting for the nintendowifi.net domain (including all subdomains).

• If unsure about connecting through a proxy server:

Try contacting the Internet Service Provider (ISP) to request that they not change the modified date on objects received through the proxy. The ISP may be able to disable this on a per domain or per user basis. If so, the ISP should disable this setting for the nintendowifi.net domain (including all subdomains).

Try leaving an unopened message in the WiiConnect24 message area. This may prevent additional emails from being delivered. If this does not work, consider turning off the WiiConnect24 messaging (how to) until the Wii can be used outside of a proxy server.

Situation:

• Unwanted promotional messages from Nintendo are appearing in the Wii Message Board.

What to Do:

• These messages are only sent to people who opted in to receive messages from the Nintendo Channel. Opt out of receiving these messages by selecting the "Opt Out" button on the message.

Situation:

• A Mii created in the Mii Channel is not being saved

What to Do:

• If unable to save other types of data (such as Messages), it is likely a save data issue.
• Go to the Mii channel and create a new Mii, then complete the following steps:

1. Once the Mii is created, verify that it shows up in the Mii Plaza.
2. Power off the console, then power it back on and go back to the Mii channel.

• If the Mii is still there, the console is able to save.
• If the Mii is not there, press the whistle icon to arrange the Mii characters to verify that it hasn't simply wandered off the screen.

3. If the Mii is not there, there is likely an issue with the Wii console's system memory, and the system will need to be repaired. Please click here for repair options.

Situation:

• An error message is received when trying to edit a Mii while using the Mii Channel

What to Do:

• Ensure the Mii was created on the Wii console it is being edited on. Mii characters imported from other Wii consoles cannot be edited.
• Ensure "Save and Quit" is being selected when editing is completed. If not, no edits will be saved.
• Go to the Mii channel and create a new Mii, then complete the following steps:

1. Once the Mii is created, verify that it shows up in the Mii Plaza.
2. Power off the console, then power it back on and go back to the Mii channel.

• If the Mii is still there, the console is able to save.
• If the Mii is not there, press the whistle icon to arrange the Mii characters to verify that it hasn't simply wandered off the screen.

3. If the Mii is not there, there is likely an issue with the Wii console's system memory, and the system will need to be repaired. Please click here for repair options.

Situation:

• The error message, "Your Internet connection has slowed. We are adjusting playback to avoid further interruption" appears while watching a video on the Netflix Instant Streaming Channel.
• While watching videos on the Wii console, the content appears blurry or fuzzy.
• Streaming content is blocky or lags during playback.

What To Do:

• Ensure that no other users or applications are utilizing bandwidth on your network (e.g. other electronics streaming content, performing downloads, etc).
• Netflix recommends a connection speed of at least 1.0 Mbps. Using one of the following websites, you can check your current bandwidth:

http://linksys.speedtest.net/
http://www.speedtest.net/

If you are receiving less bandwidth than recommended, please contact your Internet Service Provider.

• Try Interference Troubleshooting. (How To)

Situation Not Resolved:

If you have already tried our troubleshooting and the performance of the Netflix application is still slow, please call 001 (425) 558-7078 for assistance.

Situation:

• The Wii Console produces the error, "This Title Is Temporarily Unavailable" while streaming content from the Netflix Instant Streaming Channel

What to Do:

Try the title again in the next day or so.

Situation Not Resolved:

If you've already waited a few days and the title is still unavailable, please contact Netflix for further assistance.

Situation:

• Unable to select a specific city or region to view available news stories

Information:

Available news stories are limited by the feed provided by the Associated Press, and may not contain specific news for a particular city or region.

Situation:

• The video playback skips, is choppy, or stalls when using the Nintendo Channel

What to Do:

Because video is streamed to the Wii console in real time, any issues with the playback are likely caused by one of three things:

• Most common: There may be an issue with the home network, such as wireless interference. Please try our wireless home network troubleshooting for common solutions.
• If the video quality set to "High," try adjusting the quality down to normal. (How To)
• Due to a high amount of traffic, Nintendo's servers may be experiencing temporary issues. Please try to view the video again.

Situation:

• A message is received on the Nintendo Channel stating "There are no titles you can recommend."
• Games are not appearing in the Make a Recommendation screen.

Information:

• A game or channel must be played/used for one hour (based on the total time recorded in the "Today's Accomplishments" message on the Message Board) before it will become available to recommend. This message will appear if attempting to rate a game or channel, but have not spent more than an hour playing any game or using a channel first.
• Only games listed on the Nintendo Channel are available to recommend. Please note, Nintendo GameCube games are not tracked as part of this service.
• A game or channel can only be recommended once.

Situation:

• Cannot load image or video
• Photos and video displayed as a "?" in the preview mode

What to Do:

Photos and video displayed as a "?" in the preview mode are not compatible with the Wii console and cannot be viewed.

Sometimes files of a supported format will not display on the Photo Channel.

Related Articles:
Which File Types Are Compatible with the Photo Channel?

Situation:

• Thumbnails take a long time to load or load slowly

What to Do:

• The more images are stored on an SD card, the longer it will take for the thumbnails to load.
• Using an SD Card with slow transfer speed may result in longer load times. Try using SD Cards with faster transfer speeds.
• If the Wii console has not already been updated to Wii menu version 2.0U or higher, try updating the console. Version 2.0U and higher will facilitate faster loading of thumbnails.

Situation:

• Unable to save changes to photos made in the Photo Channel's "Fun" Modes

What to Do:

Changes made to photos or videos in Mood and Doodle modes can only be saved to the Wii Message Board, which saves them to the Wii console's internal memory. It is not possible to save over photos or videos stored onto an SD Card.

Related Articles:
How to Post Images to the Message Board

Situation:

• The Wii Fit Channel can't be installed from an SD Card onto the Wii Console

Information:

The Channel can only be installed on a Wii system that has had a copy of Wii Fit inserted into it at one point. The Channel can then either be installed from the disc, or from an SD Memory Card.