Repair Information - Latin America

This page contains help for getting a Nintendo product repaired. If you are unable to find the answer you need on this page, please email Nintendo's Customer Service Department.

How to set up a repair
Where to get a system repaired
How long is my warranty?
What is covered under my warranty?
How do I prove that my Nintendo product is under warranty?

 


 

How to set up a repair

    Troubleshooting may get your system working properly again without having to send it in for repair. If the troubleshooting given does not solve the problem, and it is determined that a repair or replacement is necessary, a list of Nintendo Authorized Service Centers will be provided to you.

Select your system to continue:

Wii Wii U Nintendo 3DS Nintendo DSi Nintendo DS Lite

 

Where to get a system repaired - Nintendo Authorized Service Center Locations

    If you would like to skip troubleshooting and contact the nearest Nintendo Authorized Service Center, please click here.

 

How long is my warranty?

    For hardware the warranty lasts one year from the date of purchase. For accessories and Nintendo-published software, the warranty will last one or three months from the purchase date depending on the country where the product was purchased. Proof of purchase is required to receive warranty service. To learn more, click here.

 

What is covered under my warranty?

    The warranty protects against manufacturing defects in material and workmanship in hardware, software (Nintendo-published only), and accessories. The warranty is not valid without proof of purchase. Physical damage is not covered under the warranty, but your product may still be repaired an Authorized Service Center. To learn more, click here.

 

How do I prove that my Nintendo product is under warranty?

    A copy of the sales ticket or invoice is required as proof of purchase. This proof of purchase must be provided to the Nintendo Authorized Service Center and they will determine if the service is covered under warranty. Only product that has been imported by Nintendo's official Latin American distributor will be eligible for warranty coverage.