Answer:

Nintendo respects the privacy of our visitors and is committed to protecting the information we collect about you online. To further this commitment, we have adopted a corporate Online Privacy Policy that guides how we collect, use, disclose and protect the information you provide. Nintendo does not sell or rent personal information to third parties. We may share personal information with third-party vendors who help us perform various internal functions necessary to operate our business, but we limit the information shared to what is needed to carry out these functions.

Answer:

Club Nintendo does not collect any personally identifying information from members under 13, therefore, we require a parent or guardian create a Club Nintendo account to which we associate the child's profile. Once you complete the registration process, you can add your child or anyone in your household to your Family Account and set permissions for each family member you add. Family Account Administrator can add up to 7 members to a Family Account for a total of 8 members.

Answer:

Please allow up to 5 hours to receive the email. There is a chance your email program is mistaking our email for junk mail, so try checking in your Junk Mail or Trash folder. If the email is still not there, visit the Club Nintendo registration page and create a new account. Once a new Club Nintendo account is created you can add your child or anyone in your household to your Family Account and set permissions for each family member you add. Family Account Administrator can add up to 7 members to a Family Account for a total of 8 members.

Answer:

Please allow up to 5 hours to receive the email. There is a chance your email program is mistaking our email for junk mail, so try checking in your Junk Mail or Trash folder. If you do not find the email, add registration@noa.nintendo.com to your email address book, and request a new confirmation email be sent to you: log in using the username and password you selected, and you'll see a message that you must confirm your email address along with the option to have the email resent. If you still haven't received the email, contact us.

Answer:

Yes. Contact us and provide your account information including email address, usernames associated with both profiles, and which profile you'd like to keep as your main account.

Answer:

Yes, you must be a member to post in our Tech Support Forums (although anyone may browse the Forums). You must have a screen name and accept our Forums' Terms of Use. For security reasons, your screen name must be different than your username and not contain personally identifying information.

Answer:

Click the "Member Sign In" link in the upper right corner of the Club Nintendo home page, and follow the "Forgot username?" or "Forgot password?" link.

Answer:

Ask your Family Account Administrator to log in and go to their Account and Coins page. Under the "Account Settings" tab, click "EDIT" next to the associated family member's account in the "Family Account Details" section. Enter and confirm a new password to enter (current password is not required). Since no email address is on file for this member, an email will not be sent, so the Account Administrator must inform the family member of their new password.

Answer:

There is a chance your email program is mistaking our email for junk mail, so try checking in your Junk Mail or Trash folder. If you do not find the email, add registration@noa.nintendo.com to your email address book, and try the "Forgot username?" or "Forgot password?" option again. If you don't receive that email, contact us.

Answer:

Account Administrators, log in and go to your Account and Coins page. Under the "Account Details" tab, click "ADD" next to "Associated Accounts". Add up to 7 members to a Family Account for a total of 8 members.

Answer:

Yes, please contact us for assistance.

Answer:

Your profile has been set by your parent or guardian and can only be updated by them. Please ask them to log in to their Club Nintendo account to make changes for you.

Answer:

Account Administrators, log in and go to your Account and Coins page. In the "Family Account Details" section you can edit an existing address or add a new address. You can also update your address during the reward order check out process.

Answer:

If you wish only to change your email subscriptions, you can opt-in or opt-out of any of Nintendo's emails by visiting your Account and Coins page and selecting the "Notifications" tab.

If you have a single member account or are an Account Administrators, to deactivate your account (and all associated family members), please contact us.

To deactivate family account members, Account Administrators, log in and go to your Account and Coins page. In the "Family Account Details" section under your "Account Details", click "Deactivate" next to the family member's name you want to deactivate. Please note, you will continue to see this person listed in your family account, but they will be marked as deactivated.

Answer:

Account Administrators, to reactivate your own account, please contact us.

To reactivate a family account member, Account Administrators, log in and go to your Account and Coins page. In the "Family Account Details" section under "Account Details", click "Reactivate" next to the family member's name you want to reactivate.

Answer:

In general, you can register Nintendo systems and games that contain PIN cards. We've added more information below to help determine if you can register your system or game and whether they will qualify for a survey and Coins.

• Games Released Through Retailers:
  Click here for a list of eligible games available at retail stores.
• Accessories:
  Accessories, including the Wii U GamePad and Wii Balance Board, cannot be registered. If your accessory came packaged with software, the included software may be eligible for surveys and Coins.
• Downloads:
  After you link your device, all games that you download are automatically registered. Many downloadable games are eligible for surveys that allow you to earn Coins. Downloadable add-on content (ex. Additional Coin Rush levels in New Super Mario Bros. 2) is not eligible for surveys or Coins.

  How to link your Wii U, Wii, Nintendo DS, Nintendo 3DS

  After you link Wii U:
  All Wii U games purchased on the Nintendo eShop are automatically registered to your Club Nintendo account. See the eligible products list to see what games are available for Coins. Note: Due to certain system constraints, Club Nintendo accounts cannot be linked to the Wii Shop on the Wii U. Games downloaded through the Wii Shop on the Wii U (in Wii mode) do not qualify for surveys or Coins.

  After you link Nintendo DS:
  DsiWare downloads are eligible for Post-Play surveys.

  After you link Nintendo 3DS:
  DsiWare downloads are eligible for Post-Play surveys.
  Exclusive downloads for Nintendo 3DS and 3D Classics are eligible for Post Download Registration Surveys as well as Post Play Surveys.

  After you link Wii:
  All Wii Shop Channel Games and Wii Channels released on or after December 2008 are eligible for Post Play Surveys only.

  Of the downloads released prior to December 2008, only those that appear on the list below qualify for surveys and Coins.

  Alien Crush Returns
  Art Style: Cubello
  Art Style: Rotohex
  Big Kahuna Party
  Boingz
  Boogerman: A Pick and Flick Adventure
  Brain Challenge
  Bruiser and Scratch
  Digital Champ Battle Boxing
  Earthworm Jim
  Enduro Racer
  Forgotten Worlds
  Gradius II Gofer No Yabou
  Hockey Allstar Shootout
  Home Sweet Home
  Mega Man 3
  Metal Slug 2
  Pit Crew Panic!
  Secret of Mana
  Sonic the Hedgehog 2 (Sega Master System)
  Space Harrier
  Space Invaders Get Even
  Space Invaders: The Original Game
  Street Fighter II: Special Champion Edition
  Strong Bad Episode 3: Baddest of the Bands
  Strong Bad Episode 4: Dangeresque 3
  Strong Bad Episode 5: 8-bit is Enough
  Sudoku Challenge!
  Target Toss Pro: Bags
  Tetris Party
  The Incredible Maze
  World of Goo
  Yummy Yummy Cooking Jam
  

• Systems:
  

  Wii U
  Wii U systems are registered by linking your Wii U to your Club Nintendo account. Once the Wii U is linked, your system is automatically registered and a survey will appear in your to-do list. Complete the survey to earn Coins. Please note that Wii U systems do not qualify for warranty extensions.

  Wii mini
  Wii mini systems are registered by registering the serial number in your Club Nintendo. Complete the survey to earn Coins. Please note that Wii mini systems do not qualify for warranty extensions.

  Wii
  Wii consoles released after May 9, 2010 do qualify for Coins when the PIN has been registered in Club Nintendo and the associated survey has been completed. The PIN can be found on an insert included with the system. Wii owners can also register the serial number for their newly purchased system and receive a free 90-day warranty extension. A short survey may be required.

  Nintendo 3DS XL
  Nintendo 3DS XL system registrations do qualify for Coins when the system PIN has been registered in Club Nintendo and the associated survey has been completed. The PIN can be found on an insert included with the system. The Nintendo 3DS XL may also qualify for a free 90-day warranty extension when the serial number is registered in your Club Nintendo account. A short survey may be required.

  Nintendo 3DS
  Nintendo 3DS system registrations do qualify for Coins when the system PIN has been registered in Club Nintendo and the associated survey has been completed. The PIN can be found on an insert included with the system. The Nintendo 3DS may also qualify for a free 90-day warranty extension when the serial number is registered in your Club Nintendo account. A short survey may be required.

  Nintendo DSi XL
  Nintendo DSi XL system registrations do qualify for Coins when the system PIN has been registered in Club Nintendo and the associated survey has been completed. The PIN can be found on an insert included with the system. The Nintendo DSi XL may also qualify for a free 90-day warranty extension when the serial number is registered in your Club Nintendo account. A short survey may be required.

  Nintendo DSi
  Nintendo DSi system registrations do qualify for Coins when the system serial number has been registered in Club Nintendo, the associated survey has been completed, and the Nintendo DSi Shop has been linked to your Club Nintendo account (wireless broadband connection required). Click here for more information. The Nintendo DSi will receive the free 90-day warranty extension when the serial number is registered in your Club Nintendo account even if the associated survey and Nintendo DSi link are not completed. The Nintendo DSi does not come with a PIN.

  Nintendo DS Lite
  Nintendo DS Lite registrations do not qualify for Coins. Nintendo DS Lite owners can register the serial number for their newly purchased system and receive a free 90-day warranty extension. A short survey may be required.

  All other systems (Nintendo GameCube, Nintendo DS, all Game Boy systems, etc.)
  Systems released prior to the Wii, Nintendo 3DS, Nintendo DSi XL, Nintendo DSi, and Nintendo DS Lite do not qualify for Coins or warranty extensions.

Answer:

Register the Serial Number on your newly-purchased Nintendo 3DS XL, Wii, Nintendo 3DS, Nintendo DSi XL, Nintendo DSi, or Nintendo DS Lite and you'll receive a free 90-day warranty extension.

Please note that Wii U and Wii mini systems do not qualify for warranty extensions.

Answer:

No, warranty registration is normally done at the point of sale. However, if you register the Serial Number on your newly-purchased Nintendo 3DS XL, Wii, Nintendo 3DS, Nintendo DSi XL, Nintendo DSi, or Nintendo DS Lite, you'll receive a free 90-day warranty extension (90-days beyond the 1-year warranty registration you may have received at the point of sale). Please note that Wii U and Wii mini systems do not qualify for warranty extensions.

You can use our warranty lookup to check your system's warranty status. In the rare case that your new system was not registered at the point of sale, your warranty is determined by your purchase date. There is no need to register or send in anything to activate your warranty.

Answer:

Newly-purchased Nintendo 3DS XL, Wii, Nintendo 3DS, Nintendo DSi XL, Nintendo DSi, and Nintendo DS Lite qualify for a 90-day warranty extension. For Repaired and Advance Replacement product that receive a new one-year warranty from Nintendo, if your existing warranty with the 90-day extension is longer than a year, the longer date will supersede the one-year warranty. Please note that Wii U and Wii mini systems do not qualify for warranty extensions.

If you have questions about your system's eligibility for a warranty extension, contact us and provide your name, email address, and the Serial Number of the system you're inquiring about.

Answer:

Intend-to-Buy Bonus

Tell us if you intend to buy a soon-to-be released game and you'll earn 10 extra Coins after you buy it, register it, and complete the survey. Intend-to-Buy surveys can only be taken for games that have not yet been released. When an Intend-to-Buy survey is available, the option to take it will appear in your To-Do List. Remember - you must indicate your intent to buy within the Intend-to-Buy date range listed for each game to be eligible for the extra Coins.

Early Registration Bonus

Earn 10 extra Coins for registering a product within 4 weeks of its launch date and completing the Registration Survey. Please note, not all games will qualify for the Early Registration Bonus.

Answer:

Yes. Product Registration surveys for physical games registered via PIN expire after 7 days. Product Registration surveys for digital games, when offered, expire after 30 days. Post-play surveys expire after 120 days. Please review the date listed next to the survey in your To-Do list to ensure that you take the survey before it expires.

Answer:

Post play surveys are not available for games purchased on the Wii Shop on the Wii U.

Answer:

Try making sure your web browser is updated to the most recent version, using a different web browser, or even a different computer to complete the process. If you are trying to complete the process on a mobile device or gaming system, try using a computer instead.

If you have tried these steps and are still unable to complete the process, please email the details to us for assistance. Please include the Web browsers and types of devices (computer, mobile device, gaming system, etc.) you've tried using so far.

Answer:

Although the expiration year does not display in your account, surveys do expire rather quickly so it's best to take the surveys as soon as you can. In general, Product Registration surveys expire after 7 days, and Post Play surveys expire 120 days after registration.

NOTE: Some of the original product registration surveys had a much longer expiration; however, we find it most valuable to receive your feedback right away. Don't take the chance that your expiration year is in the future. To ensure that you receive your Coins, complete your survey(s) now, before they expire.

Answer:

The Serial Number is located on the back of your eligible systems. It begins with two letters (i.e. TW, LU, UG, WW) followed by a sequence of numbers. If the last number of the Serial Number is shaded or in a box, please be sure to include it as well.

Answer:

The PIN is located on a card inside the box or case that your eligible game comes packaged in.

Answer:

After linking your shop account to your Club Nintendo account, Eligible downloads will be automatically added to your Club Nintendo account. Note: Due to certain system constraints, Club Nintendo accounts cannot be linked to the Wii Shop on the Wii U. Games downloaded through the Wii Shop on the Wii U (in Wii mode) do not qualify for surveys or Coins. See linking instructions for details.

To see all of the products you have registered, log in and go to your Account and Coins page. Click the "Products" tab to view your registered games, downloads, and systems.

If you have linked your accounts and are not seeing your downloaded games in your list of registered games, contact us and provide your name, username, email address, system Serial Number, and the game titles you're inquiring about.

Answer:

Systems

For each individual account or member in a Family Account, you can register up to 1 (one) eligible system to receive a free 90-day warranty extension, surveys, and Coins.

Games

For each individual account or member in a Family Account, you can register 1 (one) eligible game for surveys and Coins.

Answer:

Wii U

Wii U System Registration Survey = 160 Coins

• Complete within 7 days after registration

Wii U Game Registration Survey = Coin value varies by game title.

Click here to see a list of eligible titles and their corresponding Coin values.

• Complete registration survey for physical games within 7 days of registration
• Complete registration survey for downloadable games within 30 days of registration

Wii U Game Post-Play Survey = 10 Coins

• Available 7 days after completion of registration survey, Complete within 120 days

Downloadable Game Post-Play Survey = 10 Coins

• Available 7 days after completion of registration survey, Complete within 120 days

Wii mini

Wii mini System Registration Survey = 100 Coins

• Complete within 7 days after registration

Wii Game Registration Survey = Coin value varies by game title.

Click here to see a list of eligible titles and their corresponding Coin values.

• Complete registration survey for physical games within 7 days of registration

Wii Game Post-Play Survey = 10 Coins

• Available 7 days after completion of registration survey, Complete within 120 days

Wii

Wii System Registration Survey = 100 Coins

• Complete within 7 days after registration

Wii Game Registration Survey = Coin value varies by game title.

Click here to see a list of eligible titles and their corresponding Coin values.

• Complete registration survey for physical games within 7 days of registration
• Complete registration survey for downloadable games within 30 days of registration

Wii Game Post-Play Survey = 10 Coins

• Available 7 days after completion of registration survey, Complete within 120 days

Downloadable Game Post-Play Survey = 10 Coins

• Available 7 days after completion of registration survey, Complete within 120 days

Nintendo DS

Nintendo DSi, Nintendo DSi XL Registration Survey = 100 Coins

• Complete within 7 days after registration

Nintendo DS Game Registration Survey = Coin value varies by game title.

Click here to see a list of eligible titles and their corresponding Coin values.

• Complete registration survey for physical games within 7 days of registration
• Complete registration survey for downloadable games within 30 days of registration

Nintendo DS Game Post-Play Survey = 10 Coins

• Available 7 days after completion of registration survey, Complete within 120 days

Downloadable Game Post-Play Survey = 10 Coins

• Available 7 days after completion of registration survey, Complete within 120 days

Nintendo 3DS

Nintendo 3DS Registration Survey = 160 Coins

• Complete within 7 days after registration

Nintendo 3DS Game Registration Survey = Coin value varies by game title.

Click here to see a list of eligible titles and their corresponding Coin values.

• Complete registration survey for physical games within 7 days of registration
• Complete registration survey for downloadable games within 30 days of registration

Nintendo 3DS Game Post-Play Survey = 10 Coins

• Available 7 days after completion of registration survey, Complete within 120 days

Downloadable Game Post-Download Survey = 10 Coins

• Available 1 hour after completion download, Complete within 7 days

Downloadable Game Post-Play Survey = 10 Coins

• Available 7 days after completion of registration survey, Complete within 120 days

Answer:

While many games can be registered, not all games will be eligible for surveys. For more information on what games qualify for surveys, see Eligible Products.

Answer:

Answer:

If the game you purchased is eligible for registration and the card with the PIN code is missing, please contact us and provide your name, username, email address, and the game title you're inquiring about.

Please note, Nintendo Land, when received with the Wii U Deluxe bundle, does not include a PIN code. However, for a limited time, when you link your Wii U Deluxe console, 7 days later you will receive a Nintendo Land Post Play survey worth 50 Coins.

Answer:

You earn Coins for registering eligible Nintendo systems and games and completing the associated surveys. Additionally, you can earn bonus Coins for telling us you Intend-to-Buy a game, for Early Registration of a game, and for completing Welcome and Bonus Surveys. Keep an eye on your To-Do list to see what surveys are awaiting you.

Answer:

Redeem your Coins to get Games and exclusive Reward items.

View our Rewards Catalog.

Please note that due to our privacy settings, children under 13 are unable to redeem Rewards. Family Account members over 13 must redeem Rewards.

Answer:

Yes. Unredeemed Coins expire after 2 Club Nintendo years (July 1-June 30). When logged in, you can view your Coin Balance with the account information at the top of the page. See Terms and Conditions for more information.

Answer:

Club Nintendo Coins are earned when you register products and participate in surveys. You can redeem your Coins for Rewards available to Club Nintendo members only.

Wii Points™ or Nintendo DSi Points™ are used to download games and applications from the Wii or Nintendo DSi Shop Channels, respectively. Click here for more information on how to purchase these.

Answer:

Within each Club Nintendo year (July 1-June 30), earn 300 Coins to reach Gold status or 600 Coins for Platinum status. Family Account members' Coins are combined, so you have a greater chance of reaching Elite Status.

Your status will reset annually on June 30.

Answer:

No. We add up the Coins you've earned each year from July 1-June 30, and we don't subtract the Coins you've used. You can use your Coins to redeem rewards throughout the year without impacting your Elite Status level.

Answer:

Log in and go to your Account and Coins page. Click the "Coins & Status" tab to view your Elite Status Coin balance for the current Club Nintendo year, as well as your Elite Status and Coin history for previous years. Additionally, we'll notify you when the end of the Club Nintendo year is approaching, so you can be sure to take your surveys and tally up as many Coins as you can.

Answer:

Club Nintendo members who earn 300 Coins in a Club Nintendo year reach Gold status and can choose a Gold status gift. Members who earn 600 Coins reach Platinum status and can choose their gift from the Gold or Platinum selections. The 2012 Elite Status Gifts are shown below. It's too late to earn them for 2012, but the gifts change every year so you never know what could be available next year!

Answer:

Reward orders are usually shipped within 1 week from the date ordered. During the holiday season or other busy periods, orders may take 2-4 weeks to be shipped. You will receive an email when your order has been processed and shipped. Unless otherwise specified, Rewards are shipped via US Mail or Canada Post, and typically take 4-11 business days to arrive.

To view your order status, log in and go to your Account and Coins page. Select the "Order Inquires" tab and locate your order.

Answer:

Generally this is not possible, as we process orders very quickly, so there is little time to update an order before it is packaged for shipment. If your order shows as pending, and you need to change or cancel your order, please contact us and provide your name, mailing address, email address, and the Order Number of the order you're inquiring about.

To view your order status, log in and go to your Account and Coins page. Select the "Order Inquires" tab and locate your order.

Answer:

Try making sure your web browser is updated to the most recent version, using a different web browser, or even a different computer to complete the process. If you are trying to complete the process on a mobile device or gaming system, try using a computer instead.

If you have tried these steps and are still unable to complete the process, please email the details to us for assistance. Please include the Web browsers and types of devices (computer, mobile device, gaming system, etc.) you've tried using so far.

Answer:

Your download codes can be found in your Club Nintendo account. Log into your account, click "Account & Coins" and click on the "Order Inquiries" tab. Your download code can be viewed by clicking "View Game Code" under the Activity column.

Answer:

Installation instructions for PC:

1. Download the Screensaver to your computer.
2. Locate the downloaded .zip file and double click it to extract the Screensaver.
3. Double click the .exe file.
4. When the installer window appears, click Install.
5. When you see "The installation of the screen saver was successful", click Yes to open the Screensaver control panel.
6. Display Properties should open automatically and display your "Screen Saver" preferences. If Display Properties does not open, right click on your desktop and select Properties from the drop down menu.
7. You'll find your new Club Nintendo Screensaver within the Screen Saver tab. Open the "Screen saver" drop down menu and select your new Screensaver to view a preview, and click Apply to set it as your Screensaver.

Installation instructions for Mac:

1. Download the Screensaver to your computer.
2. Locate the downloaded .zip file and double click it to extract the Screensaver.
3. Double click the .app file.
4. When the installer window appears, click Install.
5. When you see "The screen saver was successfully installed", click Quit.
6. System Preferences should open automatically and display your "Desktop & Screen Saver" preferences. If System Preferences does not open, click the apple icon on the top left of your computer and select System Preferences from the drop down menu.
7. You'll find your new screen saver under the "Other" tab within the Desktop & Screen Saver preferences. Click the Screensaver name to apply it as your Screensaver.

Answer:

Yes, you may download your screensaver as many times as you'd like. To re-download, log in and go to your Account and Coins page. Select the "Order Inquires" tab and locate your Screensaver order where you will be able to re-download it.

Answer:

You may elect to receive email newsletters based on your interests, and sign up for the latest news about Nintendo products through Notifications. Log in and go to your Account and Coins page. Select the "Notifications" tab to opt-in or opt-out of any email communications.